Summary
Overview
Work History
Education
Skills
Certifications
Membership
Strategic Projects
KEY ACHIEVEMENTS
Timeline
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Dinesh Kumar Krishnaraju

Chennai

Summary

Transforming complex sales compensation challenges into high-performance solutions is my passion! With 3 years of hands-on experience in driving innovative compensation strategies at Freshworks, I’ve successfully planned and designed the sales constructs, optimized pay-mix models, ensured accurate commissions payouts, and streamlined processes to save over $250K annually. My 12 years in PMO at Cognizant sharpened my ability to work cross-functionally, driving alignment between Sales, Finance, HR, and IT teams. I’m now eager to bring my expertise in Sales Compensation to a dynamic team, where I can continue to fuel growth and maximize performance through data-driven strategies.

Overview

16
16
years of professional experience

Work History

Senior Sales Compensation Manager

FRESHWORKS
Chennai
08.2022 - Current
  • Spearheaded the design and execution of sophisticated SaaS Sales Compensation Plans, aligning them with strategic business goals to drive ARR growth from $150M to $180M over two years.
  • Achieved a significant improvement in cost efficiency by reducing per $ commissions vs. per $ bookings from $0.18 to $0.15, ensuring sustainable growth.
  • Managed the commissions budgeting process related to employee benefits, and aligned the same with FP&A teams.
  • By introducing analytical checks and controls, we ensured $25K monthly savings, contributing to a quarter-million-dollar annual cost reduction, while upholding process integrity.
  • Stakeholder Team Management: Effectively guide and influence a cross-functional team comprising Sales Operations, IT Analytics, HRBPs, and Sales Finance, ensuring seamless collaboration to achieve sales compensation accuracy.
  • Partnered with GTM leaders to map, validate, and optimize quota allocations for L1-L4 sales hierarchies, ensuring capacity alignment with AOP targets, and addressing potential gaps to meet board expectations.
  • Led end-to-end commissions processing: Using Xactly Incent, from deal attribution validation to payroll submission, ensuring accuracy in payouts, and alignment with Sales Finance operations.
  • Developed robust commissions forecasting models: using SQL and Snowflake, providing actionable insights on deal sizes, pipeline aging, and sales commit accuracy for strategic decision-making.
  • Leveraged a deep understanding of 'Alexander Group' commission practices to benchmark and evaluate SaaS industry standards for key sales compensation metrics.
  • Collaborated with Xactly technicians to design and implement key functionalities, including hierarchy setup, recoverable vs Non-recoverable draws, forex rate conversions, and comp plan title management in Xactly.
  • Delivered quarterly GTM team analysis and presented actionable insights to the Chief Accounting Officer and other GTM leaders on quota performance, resource allocation, and areas requiring intervention to optimize sales outcomes.

Project Manager (PMO)

COGNIZANT TECHNOLOGY SOLUTIONS LTD
Chennai
06.2009 - 08.2022
  • Opportunity Creation: Initiated and tracked potential projects in the Salesforce system, maintaining a pipeline for business development
  • Contract Management: Streamlined contract creation in the internal e-contract systems to ensure compliance with organizational and client requirements
  • Project Setup: Oversaw the end-to-end setup of projects, including resource onboarding and creation of project IDs for seamless execution
  • Rate Amendments: Managed project setups and rate adjustments to accommodate changing scopes and deliverables effectively
  • Resource Allocation: Identified and allocated resources with appropriate skill sets to meet project requirements efficiently
  • Milestone Setup: Designed and established milestones for fixed-bid projects, leveraging inputs from the Statement of Work (SOW) to define clear deliverables
  • Revenue Recognition: Confirmed project budgets and implemented robust revenue recognition processes for fixed-bid engagements
  • Invoicing: Coordinated the invoice generation process through submission to end customers, ensuring timely and accurate billing
  • Accounts Receivable: Monitored cash collections to improve account receivables and maintain healthy cash flow
  • Revenue Forecasting: Prepared and analysed revenue forecasts, identifying and mitigating variances to ensure fiscal accuracy
  • Margin Optimization: Implemented cost-reduction strategies such as optimizing delivery costs, improving resource utilization (RRRR), reducing travel and expense (T&E) overheads, and enhancing subcontractor margins to achieve profitability targets

Education

Master of Business Administration - F&A

Madras University
Chennai, India
01.2013

Bachelor of Science - Mathematics

Loyola College
Chennai, India
01.2009

Skills

  • Xactly Incent
  • SaaS Sales Compensation design
  • Sales Compensation Principles
  • Sales Comp Analytics
  • Sales Compensation benchmarking
  • Sales Compensation structuring
  • Sales Compensation strategy
  • Sales incentive programs
  • Freshworks CRM
  • SQL (Using Snowflake and Databricks)
  • Python (Using Excels)
  • Jupyter Notebook
  • MS Excel (Expert)
  • Microsoft PowerPoint (Pro)
  • Contract-to-Cash Processes
  • Project management

Certifications

  • PMP (Project Management Professional), PMI Credential ID: 3554774, Completed: 04/01/23
  • SQL Masterclass, Udemy, Completed: 11/01/23
  • SaaS Masterclass, Udemy, Completed: 03/01/23
  • ChatGPT Masterclass, Udemy, Completed: 03/01/24
  • Six Sigma Yellow Belt, Cognizant, Completed: 10/01/15
  • Star Certification, Cognizant, Completed: 04/01/19
  • Diploma in Web Designing, CSC Computer Education, Completed: 02/01/14
  • C, C++, SSI Institute of Technology, Completed: 11/01/08

Membership

Member of Cognizant Millennial Council (2016 - 2018)

Member of PMI (2023 - Present)

Strategic Projects

FRESHWORKS, PROJECTS:

1. Optimizing GTM Efficiency Through “Quota-Capacity Alignment”

  • Enhanced quota effectiveness contributed to a measurable uplift in ARR, from $150M to $180M over two fiscal years.

2. Driving Revenue Growth Through “Strategic SPIFF Programs”

  • Achieved 1.25x the expected bookings target each quarter, significantly exceeding initial forecasts.

3. Enhancing BDR/SDR teams “Pipeline Quality and Boost SAL Conversion”

  • Helped transforming enhanced pipeline quality and boosted near-term pipeline volume significantly.

4. Optimizing “OTE to Quota Ratio” for ARR Efficiency

  • Adjusted OTE to Quota ratios, especially for SMB teams, aligning them closer to industry standards. This ensured meaningful target-setting, improved quota attainment, and streamlined sales performance.

5. GTM Sales “Compensation Feedback Survey”

  • Enhanced alignment of the sales comp structure with both industry standards and employee expectations, driving better engagement and performance.

6. Streamlined "Sales Territory” Assignments for Efficiency

  • Eliminated inefficiencies by merging teams and reallocating territories that also align with the existing TAM (Total Addressable Market).

7. “Standardizing Guaranteed Payouts” for New Joiners and Internal Job moves:

  • Achieved a significant reduction in the ramping period for hunting teams from 6 months to 3 months, enabling faster deal closures and improving sales productivity.

COGNIZANT TECHNOLOGY SOLUTIONS, PROJECTS:

1. Travel and Expense Re-Billing to End Clients

  • Identified clients willing to accept re-billing of T&E costs, implemented the process effectively with a savings above $25,000/month for many platinum clients.

2. Adjustments of Open Credits and On-Account Cash Receipts

  • Streamlined the adjustments of open credits and unallocated cash receipts to reduce indirect costs yielded a savings $60,000 in indirect AR costs.

3. Master Service Agreement (MSA) Clause Analysis

  • Reviewed MSA contract clauses to identify opportunities for charging interest on delayed client payments resulted in a savings of $75,000/ quarter from the high-revenue accounts.

4. Invoice Submission Acceleration Exercise

  • Addressed root causes of delayed invoice submissions by resolving internal and external dependencies, expediting invoice processing.

KEY ACHIEVEMENTS

  • Transforming Sales Compensation
  • Cost efficiency in Sales Commissions
  • Pipeline quality enhancements
  • Streamlined Guaranteed payouts
  • Accelerated Cash inflows
  • Revenue and Margin Optimization

Timeline

Senior Sales Compensation Manager

FRESHWORKS
08.2022 - Current

Project Manager (PMO)

COGNIZANT TECHNOLOGY SOLUTIONS LTD
06.2009 - 08.2022

Master of Business Administration - F&A

Madras University

Bachelor of Science - Mathematics

Loyola College
Dinesh Kumar Krishnaraju