Summary
Overview
Work History
Education
Skills
Languages
Personal Details
Timeline
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DINESH KUMAR SINGH

DINESH KUMAR SINGH

Lucknow

Summary

Managed my work with a proven track record at Tata Communications Payment Solutions Limited, which was in site sourcing and implementation. Expert in Agreement documentation and negotiations. Skilled in effective team management & Demonstrates exceptional time management and logistical coordination abilities. Carrying good Communication capabilities to create a healthy work environment.

Overview

18
18
years of professional experience

Work History

State Head

Tata Communications Payment Solutions Limited
Lucknow
12.2018 - Current
  • Site sourcing and implementation services for service delivery.
  • Developed key relationships with local business leaders and community stakeholders. Regular vendor meetings are held to ensure the quality of work, as per requirements.
  • Agreement signing and agreement closing with our LL and franchisee.
  • BOQ and BOM profiling, considering requirements.
  • Leading the back office team of the SFT and TIS for the appropriate MIS, and managing a team of FSSOs who are handling the audit parts to ensure maintenance standards.
  • Controlling the logistics and warehouses for in-house support, and delivering on time.
  • Regular quality check for the work in progress.
  • Check work such as flooring, ceiling, walls, glass work, aluminum partition, and electrical.
  • Over 400 sites have been sourced and handed over while we were running a Company-Owned, Company-Operated business.
  • In the COVID period, negotiation of rental and security deposit with the landlord to rent revision of up to 5-10% less.
  • Acquired 600+ franchisee sites with adequate negotiation and convincing.

Sr. FSG Executive

Tata Communications Payment Solutions Limited
New Delhi
10.2014 - 11.2018
  • Commanded the end-to-end operations of the North region, handling a site database of over 1,000 sites.
  • Coordinated cross-functional teams to deliver high-quality results within tight timelines to achieve the desired uptime of greater than 90%.
  • Developed and implemented strategies to increase executive efficiency, and ensured 100% audits.
  • Analyzing the audit qualities of our field executives to ensure our quality standards, and approve after review.
  • Established relationships with key partners and vendors to ensure successful project outcomes, where we need to coordinate with OEMs, cash vendors, and electrical peripheral-related vendors.
  • Mitigated business risks by working closely with staff members and honoring their inputs to improve.
  • Focused verbal skills to engage customers in conversation and effectively determine the need for time.

Sr. ATM Operations Officer

Premier shield Private Ltd.
07.2012 - 10.2014
  • Monitoring the complete operations of Delhi and NCR with a team of direct workers and indirect workers.
  • Handling all clients' complaints and issues related to ATM operations.

ATM Operations Officer

G4S Cash Services (India) Pvt. Ltd.
03.2007 - 06.2012
  • Handling complete operations of North India with a team of direct and indirect workers.
  • Handling direct reporting of managers, administration, back office, CIT, and ATM operations for their related job execution and functioning throughout the North India region.
  • Maintenance and supervision of the cash vault, to ensure smooth cash dispatch to different routes.

Education

Diploma in Computer Education -

Allahabad University
Prayagraj, UP
06-2007

Master of Arts -

Allahabad University
Prayagraj, UP
06-2001

Bachelor of Arts -

Allahabad University
Prayagraj, UP
06-1998

Skills

  • Site sourcing
  • Site Implementation Services
  • Legal documentation with landlords and clients
  • Effective team management
  • Time management
  • Negotiations and deal finalisations for sites
  • Operational control on processes
  • Logistics & Warehouse

Languages

Hindi, English
First Language

Personal Details

  • Date of Birth :- 12th Aug'1977
  • Marital Status :-Married
  • Permanent Address :- Vill+Post- Mirzapur, Distt.- Ambedkar Nagar , Uttar Pradesh-224125
  • Correspondence Address :- B 11/22,AASHRA ENCLAVE, VRINDAWAN YOZANA, SEC-18, NEAR SGPGI TRAUMA CENTER, LUCKNOW, UTTAR PRADESH-226029

Timeline

State Head

Tata Communications Payment Solutions Limited
12.2018 - Current

Sr. FSG Executive

Tata Communications Payment Solutions Limited
10.2014 - 11.2018

Sr. ATM Operations Officer

Premier shield Private Ltd.
07.2012 - 10.2014

ATM Operations Officer

G4S Cash Services (India) Pvt. Ltd.
03.2007 - 06.2012

Diploma in Computer Education -

Allahabad University

Master of Arts -

Allahabad University

Bachelor of Arts -

Allahabad University

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DINESH KUMAR SINGH