Dinesh L

• Assessed incident priority based upon impact to business and escalated issues as necessary.
• Established strong relationships with stakeholders across various departments to facilitate seamless collaboration during high-pressure situations.
• Improved overall service quality by conducting post-incident reviews, identifying areas for improvement, and implementing corrective actions.
• Increased customer satisfaction by providing timely and accurate updates during incident resolution processes.
• Collaborated with cross-functional teams to identify root causes of incidents, leading to targeted improvements in system stability.
• Played a key role in maintaining business continuity during high-impact incidents by quickly identifying root causes and implementing effective recovery strategies.
• Enhanced incident response times by streamlining communication channels and implementing efficient escalation procedures.
• Coordinated with external vendors to resolve incidents involving third-party systems, ensuring minimal impact on business operations.
• Handled high priority incidents with exceptional poise and composure, making quick decisions in effort to reduce overall impact.
• Reduced system downtime by proactively monitoring network performance and addressing potential issues before they escalated.
• Optimized resource allocation during major incidents through effective prioritization and delegation techniques.
• Participated in on-call rotation schedules, maintaining availability during critical periods or high-impact incidents.
• Assisted in training new NOC Analysts, sharing expertise on best practices for issue resolution and escalation procedures.
• Maintained accurate records of all incidents, utilizing ticketing systems for efficient tracking and resolution.
• Maintained accurate records of all problems within the organization''s IT environment, ensuring full visibility into historical data when required for analysis or audits purposes.
• Collaborated with cross-functional teams to identify trends in incidents and formulate proactive strategies to prevent future occurrences.
• Oversaw post-mortem meetings after major incidents, fostering collaboration among stakeholders to address underlying issues effectively.
• Reduced incident recurrence rates through thorough root cause analysis and process improvement initiatives.
• Facilitated workshops and training sessions to equip staff members with tools necessary for successful adaptation during periods of transition.
• Conducted regular performance reviews, identifying areas for improvement and providing constructive feedback to team members.
• Improved service quality by consistently monitoring SLA compliance and implementing corrective actions.
• Established comprehensive reporting mechanisms, allowing for clear visibility into team performance metrics.
• Enhanced customer satisfaction by effectively addressing escalations and resolving issues in a timely manner.
• Reduced downtime through efficient problem management and root cause analysis.
• Oversaw change management efforts to support implementation of critical initiatives driving technology, process and culture changes.
• Ensured compliance with regulatory standards while executing change management activities.
• Increased stakeholder satisfaction by effectively communicating changes, ensuring minimal disruption to daily operations.
• Updated documentation and produced reports.
• Submitted documentation and reports to upper management.

• Checking, Analyzing, and validating Customer Documents, Closing of accounts
• Cheque book and ATM issuance
• Circulation the Rejects / Referrals MIS to the management
• Checking the updation of TIN number, customer contact details, I-Banking user ID's & official details
• Handling customer queries for debit card charges levied to customer.
• Charging annual debit card fee to more than one Lake SCB customers.
• Preparing charges MIS and sent to acer team upload in server for charge in customer account.
• Coordinating with vendors if reports not generated and to fix the problem in case of system issuer
• Based on customer request the card status change, linking of customer accounts and reissuing of PINs to customers.
• MIS preparation for card issued, downloaded, charges to customer.
• Follow up with appropriate teams if files, reports, and query handling for amendment issues from country.
• Handling of helpdesk desk activity in absence of shift person.

• Scrutinize the vendor invoice against the vendor agreement before forward the invoice for payment process.
• Interact with audit, data entry and quality control team regarding policy updating.
• Call back to the employee in case of any document mismatch
• Employee claim where process according to the grade and limit.

Process: Accounts Payable & Fixed Assets & Operating expenses

AP:

• Responsible for Accounting of Payables for ROTN Vendors,
• Work Contract tax of ROTN Vendors,
• Service Tax of ROTN Vendors.

FA:

• Posting in the Books of Accounts,
  Capitalizing of Fixed Assets belongs to ROTN,
• Generating various Reports subject to FA Additions, Reconciliation.