Dinesh M
Engg In IT
Bengaluru,KA
Summary
IT Support Engineer with 2+ years of experience in system administration, server maintenance, and IT infrastructure management. Led IT operations for six R&D units, ensuring seamless operations and high availability of critical software. Expert in configuring VPN for floating and locked licenses of CAD software (Creo, CATIA) and building high-performance systems from scratch. Adept at troubleshooting hardware and software issues, network administration, and IT asset management.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Head of IT Department
Deccan Hydraulics PVT LTD
Bangarpet
03.2024 - 09.2024
- Company Overview: (A-thon All terrain) R&D Center
- Led IT operations for six R&D units, ensuring system availability, cybersecurity, and performance.
- Configured and maintained VPNs for floating and locked licenses of Creo, CATIA, and engineering software.
- Built and deployed high-performance desktop systems for engineering simulations and CAD applications.
- Managed IT infrastructure, including desktops, laptops, mobile devices, and networking equipment.
- Developed IT policies and implemented security best practices to protect company assets.
- Led a team of IT technicians, coordinating IT support, asset management, and system upgrades.
- (A-thon All terrain) R&D Center
- Conducted regular audits of hardware inventory to ensure proper asset management across the organization''s technology infrastructure.
- Enhanced IT infrastructure by implementing strategic technology upgrades and streamlining system processes.
- Coordinated large-scale technology migrations to minimize disruption while enhancing overall system capabilities.
- Managed the procurement process for IT hardware and software, ensuring timely delivery of necessary equipment to support ongoing projects.
Desktop Support Engineer
Ashva All terrain PVT LTD
Tayalur
11.2022 - 03.2024
- Company Overview: (R&D Center)
- Provided technical support and maintenance for end-user computing environments.
- Installed, configured, and maintained desktops, laptops, printers, and other peripherals.
- Diagnosed and resolved hardware/software issues, reducing system downtime by 30%.
- Provided remote and on-site support for Microsoft Office, Windows OS, and enterprise applications.
- Implemented endpoint security measures, including antivirus, patch management, and user access controls.
- (R&D Center)
- Optimized PC performance through regular updates, patches, and system upgrades.
- Configured hardware, devices, and software to set up work stations for employees.
Desktop Administrator
Green Comrades PVT LTD
Bangarapet
01.2021 - 02.2022
- Managed inventory of IT equipment, ensuring timely replacement or repair of faulty devices to minimize disruption to business operations.
- Standardized desktop configurations across multiple departments, promoting a consistent user experience and simplifying IT support processes.
- Reduced downtime by proactively identifying potential hardware and software issues and performing regular system updates.
- Managed software licensing agreements to ensure compliance with vendor requirements, avoiding penalties or legal issues due to noncompliance.
- Installed and maintained Windows and desktop software, service packs, patches, and anti-virus updates for 120 clients.
Education
Bachelor - Computer Application
GVAPE
Bangalore 05.2017 - 05.2019
Skills
Technical support management
IT problem-solving
IT asset management
IT procurement
IT compliance
IT budgeting
IT incident management
IT risk management
Information security
IT process improvement
IT security policies
IT service management
Multitasking
Problem-solving abilities
Time management abilities
Technical support
Timeline
Head of IT Department
Deccan Hydraulics PVT LTD
03.2024 - 09.2024
Desktop Support Engineer
Ashva All terrain PVT LTD
11.2022 - 03.2024
Desktop Administrator
Green Comrades PVT LTD
01.2021 - 02.2022
Bachelor - Computer Application
GVAPE
05.2017 - 05.2019