DINESH MOHAPATRA
Soro
Summary
Dynamic hotel manager with a proven track record at HOTEL BL PALACE, excelling in revenue management and guest relations. Expert in staff training and performance evaluation, fostering a motivated team that enhances customer satisfaction. Achieved significant improvements in occupancy rates through strategic oversight and effective communication.
Overview
14
14
years of professional experience
Work History
Hotel Manager
HOTEL AANGAN
PANVEL
04.2024 - 02.2025
Restaurant Manager
HOTEL JAIMALHAR RESIDENCY
PANVEL
08.2018 - 05.2023
Manager
HOTEL SWARAJ RESIDENCY
PALGHAR
02.2015 - 08.2018
- Managed daily operations of a busy diner
- ensured high standards of customer service
Hotel Manager
HOTEL BL PALACE
JALGAON
02.2011 - 04.2014
- Managed daily hotel operations and ensured guest satisfaction.
- Supervised staff and coordinated training programs for new employees.
- Evaluated staff performance and provided constructive feedback regularly.
- Created a positive work environment for staff by providing guidance, support, recognition and motivation.
- Coordinated weekly staff schedule to accommodate ongoing and seasonal needs of hotel.
- Assigned duties and monitored performance of all employees in the hotel.
- Provided training to staff in customer service, safety, and other topics related to hospitality industry.
- Prepared reports on occupancy rates, revenue management and profitability metrics for senior management review.
- Made recommendations for salary and wage increases based on performance reviews.
Education
Associate of Arts - Arts
UN COLLEAGE
SORO, BALESWAR03-2013
High School Diploma -
BANABISHNU PUR HIGH SCHOOL
SORO06-2011
Skills
- Revenue management
- Guest relations
- Staff training
- Occupancy reporting
- Safety compliance
- Customer relationship management
Languages
English
Beginner
A1
Marathi
Beginner
A1
Hindi
Beginner
A1
Bengali
Beginner
A1
Timeline
Hotel Manager
HOTEL AANGAN
04.2024 - 02.2025
Restaurant Manager
HOTEL JAIMALHAR RESIDENCY
08.2018 - 05.2023
Manager
HOTEL SWARAJ RESIDENCY
02.2015 - 08.2018
Hotel Manager
HOTEL BL PALACE
02.2011 - 04.2014
Associate of Arts - Arts
UN COLLEAGE
High School Diploma -
BANABISHNU PUR HIGH SCHOOL
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