Dinesh Mote
Mumbai
Summary
A qualified and experienced professional with more than 20 years of experience with proven expertise in the latest trends and techniques of the field in terms of technology and management, with an inborn quantitative aptitude. Possess experience in System Administration, Hardware and Software implementation and support, Network designing and implementation. Extensively Worked on Windows family of Servers. Windows 2000/2003 Domain, and also dedicated experience in various Technical Platforms such as Laptops, Servers, Desktop Support, Networking in LAN, WAN, Wireless, Static IP configuring for Remote Server. Proven technical/managerial competencies in structuring customized hardware and networking solutions to meet customer’s specific needs. In depth exposure to business processes across multiple domains having ability to set entrepreneurial direction computer hardware and networking business.
Overview
1
1
Certification
22
22
years of professional experience
Work History
Consultant
Atos Global IT Solutions
08.2020 - Current
- Providing L2 support.
- Tickets related to Backup issue, disk issue, CPU, Memory issues
- Hardware patching/ Microsoft OS patching.
- Server Installation/ Server Decommission.
- AD User Management
- VM Disk expansion /CPU upgrade
- Working on Incident/Change Management.
- Providing Level 2 Windows and VMware support.
- Managing Wintel Servers on VMware virtual Environment and remotely managing physical servers.
- Administering Windows 2003/2008/2012 servers. Working on Incident, Change & Problem management.
- Working on multiple customer accounts from North America with respect to server’s support.
- Proactively working on Problem management for recurring issues for Wintel servers.
- Administering change management related to server upgrade and software installation.
- Building new Virtual servers as well as decommission old servers as per the standard policies.
- Adding and removing virtual resources in virtual machines as per the requirement.
- Doing regular health check-up for critical and high priority issues servers.
- Working on different account specific ticketing tools and maintaining SLAs.
- Incident and Change Management.
- Create user accounts, add users, and provide specific permissions on shared folders.
- VM host migration, VM reset, VM snapshot and removal activity.
- Adding virtual RAM/CPU upgrade
- Schedule reboots, Disk cleanup
- Mail escalation to application owners, NA counterpart
- Providing assistance to Level 2 resources. Work on elevated tickets by L2 team.
- Vulnerability remediation: WannaCry, SSLv3,RC4 Ciphers, SSL Certificate CA using SHA-1, Remote Desktop vulnerability, DES and Triple DES, NTLM Authentication, Poodle attack etc
IT Officer
Highbar Technocrat Limited
10.2019 - 08.2020
- Providing desktop support to end users.
- Desktop/laptop formatting
- Windows 10 upgrade/ Installation/Security patches-updates installation
- Windows 10 OS related troubleshooting.
- Printer troubleshooting
- Outlook 365 mail configuration/troubleshooting
- New user and email id creation
- Vendor management
- Asset Inventory management
- Managing Wintel Servers on VMware virtual Environment and remotely managing physical servers.
Consultant (Day Shift only)
ATOS INDIA PVT LTD
05.2011 - 10.2017
- (Wintel L2 Support)
- Providing L2 support.
- Tickets related to Backup issue, disk issue, CPU, Memory issues
- Hardware patching/ Microsoft OS patching.
- Server Installation/ Server Decommission.
- AD User Management (Akzo)
- VM Disk expansion /CPU upgrade
- Working on Incident/Change Management.
- Working on USD 6 and SDM 12 ticketing tool.
- Providing Level 2 Windows and VMware support.
- Managing Wintel Servers on VMware virtual Environment and remotely managing physical servers.
- Administering Windows 2003/2008/2012 servers. Working on Incident, Change & Problem management.
- Working on multiple customer accounts from North America with respect to server support.
- Proactively working on Problem management for recurring issues for Wintel servers.
- Administering change management related to server upgrade and software installation.
- Building new Virtual servers as well as decommission old servers as per the standard policies.
- Adding and removing virtual resources in virtual machines as per the requirement.
- Doing regular health check-up for critical and high priority issues servers.
- Working on different account specific ticketing tools and maintaining SLAs.
- Incident and Change Management.
- Create user accounts, add users, and provide specific permissions on shared folders.
- VM host migration, VM reset, VM snapshot and removal activity.
- Schedule reboots, Disk cleanup
- Mail escalation to application owners, NA counterpart.
- Attend bridge call for any repeated issue which has adverse impact on customer.
- Following ITIL process while working on Incident, Change and Problem tickets
- Aiding with Level 2 resources. Work on elevated tickets by L2 team.
- Vulnerability remediation: Wannacry, SSLv3,RC4 Ciphers, SSL Certificate CA using SHA-1, Remote Desktop vulnerability, DES and Triple DES, NTLM Authentication, Poodle attack etc
SIMENS INFORMARION SYSTEMS LTD
05.2008 - 05.2011
- Provided remote support to the users worldwide (via net meeting) and also provided first level support and mailing clients like Outlook 2003 & Lotus Notes 6.5.
- Configuring Outlook 2003 client while migration from Lotus Notes to Outlook (archive to PST migration)
- Providing support to various problems related outlook & Lotus Notes.
- Universal Remote Access (URA) installation and configuration and also looked after mail encryption and configuration in outlook.
- Providing basic troubleshooting to issues and if not resolved then escalate to next level and attending to the calls of the users from all over the world like France, Germany, Australia, Egypt, Cairo, US, Atlanta (EMEA, NAM, APA Region)
- Editing email addresses, creating new groups, adding and removing users from groups, creating mailing databases.
- Coordination with Analyst Team (EMEA, NAM, APA Region) in support of Creating P1 and P2 tickets depending upon number of users affected.
- Active directory account enabling and password reset through tool called quest.
- Providing support to the users who works from home using company’s own software business everywhere and the access token using VPN connection to connect to office network
- Help the user if they are facing problem with connectivity from home like they are unable to connect to BEW or Connectivity VPN Client.
Project Engineer & FMS Engineer
WIPRO INFOTECH
03.2006 - 04.2008
- Worked on HDFC Securities Ltd site and was responsible for installation and configuring of Lotus Notes.
- Troubleshooting Lotus Notes problems and looked after ID creation and configuration, dead mails deletion.
- Attended day to day calls logged by users in Ehelpline along with taking various problems of Trading Applications like TWS/OWS, Neat terminals.
- Was responsible for giving remote support to the Remote Branches through VNC or Net meeting.
- Looked after solved various problems of Windows XP, formatting, installation, repairing.
- Checked all the clients’ updates of Antivirus and Antivirus Server along with checking all the services are running properly or not for the trading software.
- Interacted with users pertaining to their problems and was involved in a software migration activity all over India which comprises 500+ desktops. It was done locally & remote. Migration was very successful.
Hardware Engineer (Field)
AMBIT SOLUTIONS
10.2004 - 02.2006
- Worked on the assembly of new computers and looked after installation of Windows 98, Windows XP, Windows2000, Formatting, Partitions.
- Was responsible for troubleshooting of computers peripherals and general repairing of CD ROMs.
Education
T.Y.B.A - Economics Major
M. D. College
Mumbai01-2003
Skills
- System Administration
- LAN/WAN Installations
- Hardware & Software Implementation & Maintenance
- Technical Troubleshooting
Interests
State and District level Carrom Player
Certification
- Installing and Configuring Windows Server 2012 (410)
- Administering Windows Server 2012 (411)
- Configuring Advanced Windows Server 2012 Services (412)
- Implementing, Managing and Maintaining Microsoft Windows Server 2003 Network Infrastructure (Exam Number: 070-291)
- ITIL Foundation Certificate in IT Service Management passed with 95% since November 2014
- Licentiate in Computer Hardware Maintenance (L.C.H.M) 2000 Radio Electric Institute Grant Road (Government Recognized)
- Licentiate in Advance Electronics and Video Servicing (L.A.E.V.S) 1999 Radio Electric Institute Grant Road (Government Recognized)
- Minimum Competency Vocational Course – Electronics (M.C.V.C. ELECTRONICS) 1998 M.D. College, Vocational Courses sponsored by Directorate of Vocational Education and Training, Government of Maharashtra
- Maharashtra State Certificate in Information Technology (MS-CIT)
Awards and Recognition
Winner of Best Performance Accolade for the year 2014-2015 consecutively, Certificate of Excellence Accolade Bronze for the year 2017
Section name
Date of Birth: 1980-10-19
Languages
Marathi
Bilingual or Proficient (C2)
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Timeline
Consultant
Atos Global IT Solutions
08.2020 - Current
IT Officer
Highbar Technocrat Limited
10.2019 - 08.2020
Consultant (Day Shift only)
ATOS INDIA PVT LTD
05.2011 - 10.2017
SIMENS INFORMARION SYSTEMS LTD
05.2008 - 05.2011
Project Engineer & FMS Engineer
WIPRO INFOTECH
03.2006 - 04.2008
Hardware Engineer (Field)
AMBIT SOLUTIONS
10.2004 - 02.2006
T.Y.B.A - Economics Major
M. D. College