Dinesh Muthiah
Chennai
Summary
Experienced Operations Leader and skilled leader with 18 years of success in planning and problem-solving. Known for optimizing business strategies, driving results, and fostering team development. Deep industry knowledge, strong communication skills, and ability to identify areas for enhancement. Expert in streamlining processes and boosting efficiency with strategic changes.
Overview
19
19
years of professional experience
Work History
General Manager of Operations
Klassic Services(ZOHO Guest Facility Services)
04.2024 - Current
- Develop and manage the operations - budget, including expense control and capital expenditures.
- Regularly evaluate and analyze our financial landscape and adjust course to meet and surpass our financial objectives.
- Lead all key property issues including capital projects, customer service and refurbishment.
- Implement improvement facilities to enhance overall guest experience and Property reputation.
- Establish and implement SOP's and operational systems suited to a facility management services.
- Maintain high level of guest satisfaction by proactively managing complaints and ensuring service excellence.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Trained, coached and mentored staff to support smooth adoption of new programs.
Executive Assistant Manager
Welcomhotel by ITC Hotels, GST Road
01.2023 - 03.2024
- Managed day-to-day operations of 171 room hotel, 3 F&B Outlets, 16,000 square. ft banquetting space with staff of 135 employees.
- Developed and implemented strategies to optimize operational efficiency and maximize profits.
- Lead and mentor a team for achievement of targets; formulate sales, marketing, and positioning strategies.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Market entry strategies, build/enhance relationships with all stakeholders, and drive branding efforts.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Analyzed and evaluated business data to identify opportunities for improvement.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Ensures clear Standard Operating Procedures are developed, communicated, updated and implemented.
- Identifies and builds productive relationships with business partners.
- Continuously reviews product and branding to ensure we are selling creatively and offering a more innovative edge over our competitors.
- Leads the creation of flexible solutions to attract new and potential customers.
- Develops relationships within community to strengthen and expand customer base for sales opportunities.
Head of Sales
Welcomhotel by ITC Hotels, GST Road
01.2021 - 01.2023
- Lead and mentor a team for achievement of targets; formulate sales, marketing, and positioning strategies.
- Analyzed sales and marketing data for improved strategies.
- Cultivated and maintained strategic alliances with key partners and vendors.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Facilitate development of pricing plans for hotel.
- Market entry strategies, build/enhance relationships with all stakeholders, and drive branding efforts.
- Sales, distribution, revenue management, e-commerce and co-ordination with marketing teams to drive top-line revenue and profitability.
- Identifies and evaluates business trends/needs and uses this information to set and review departmental objectives.
- Ensures clear Standard Operating Procedures are developed, communicated, updated and implemented.
- Identifies and builds productive relationships with business partners.
- Continuously reviews product and branding to ensure we are selling creatively and offering a more innovative edge over our competitors.
- Leads the creation of flexible solutions to attract new and potential customers.
- Develops relationships within community to strengthen and expand customer base for sales opportunities.
Cluster Director of Sales
Four Points by Sheraton Chennai & Fairfield by Marriott Chennai
01.2019 - 01.2021
- Sets and monitors annual commercial plan goals and sales targets for two hotels.
- Provides leadership in entrepreneurial sales & marketing activities.
- Continuously reviews procedures and processes within the departments to achieve maximum profit, productivity and efficiency.
- Liaises with relevant departments to ensure all customer needs and requests are met.
- Complies with all regional reporting requirements in the said timeframe.
- Determines and implements the balance of business mix into the hotel in conjunction with the Revenue Managers.
- Establishes and maintains good guest relations and rapport with all clients and colleagues.
Executive Assistant Manager
Holiday Inn Express
09.2018 - 12.2018
- Keeping a perfect coordination between all departments and controlling their operation with regards to the company's standards, quality, training, revenues and controlling costs.
- Ensuring the highest level of comfort and satisfaction for the guests. Provide functional assistance and direction to the Rooms Division and provide leadership support for 5 heads of department.
- Taken key decision in place of the General Manager & in liaise with the owning company.
- Regularly update the General Manager on all operations achievements and key issues.
- Manage all operational procedures, grow revenue and to improve service and quality.
- Coordinate with the heads of departments to implement departmental strategies and action plans which are in alignment with the hotel and wider organizational strategy.
Guest Services Manager (Part of the GM Express Lane Program)
Holiday Inn Express Singapore
03.2018 - 09.2018
- Lead and ensure effective running of the Front Office operations, including managing the operational team whilst overseeing third party vendors.
- Assist in preparation of the annual departmental operating budget & Monitor budgeted expenses with a focus on increasing productivity.
- Assist in the hotel's revenue growth by leveraging on the company's systems & procedures.
- Provide mentoring, coaching and regular feedback to help manage conflicts and improve Guest Services Team performance and engagement.
- Promote teamwork and quality service through daily communication, coordination, and drive employee engagement.
- Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance.
- Oversee any disciplinary or staffing related actions in accordance with company rules and policies.
- Custodian of the guest satisfaction goals including Guest Love, Loyalty Recognition and Problem Resolution.
- Make time to interact with guests, solicit feedback and build relationships.
- Lead a team to respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
- Accountable for the maintenance of Standard Operating Procedures (SOPs) in accordance with the Service level Standards.
Director of Sales
Holiday Inn Express
04.2017 - 03.2018
- Responsible for Corporate and Travel Agent Room Sales for the hotel.
- Clear understanding of the hotels business strategies set goals and to determine action plans.
- Update action plans and financial objectives quarterly.
- Implements all sales action plans related to my market areas as outlined in the marketing plan.
- Work closely with Revenue Manager to ensure proposed rate negotiations meet the financial needs of the hotels.
- Develops relationships within community to strengthen and expand customer base for sales opportunities.
- Manages and develops relationships with key internal and external stakeholders.
- Acquiring and developing new business accounts and preparing sales proposals for clients.
Assistant Director of Sales
Holiday Inn Express
05.2016 - 03.2017
- Responsible for Corporate and Travel Agent Room Sales for the hotel.
- Clear understanding of the hotels business strategies set goals and to determine action plans.
- Update action plans and financial objectives quarterly.
- Implements all sales action plans related to my market areas as outlined in the marketing plan.
- Work closely with Revenue Manager to ensure proposed rate negotiations meet the financial needs of the hotels.
- Develops relationships within community to strengthen and expand customer base for sales opportunities.
- Manages and develops relationships with key internal and external stakeholders.
- Acquiring and developing new business accounts and preparing sales proposals for clients.
Assistant Sales Manager (Role of HOD)
Fortune Select Grand
02.2015 - 05.2016
- Responsibilities include planning of Sales Calls, updating existing client database, compiling budget, studying and analysis of market.
- To analyze current and potential markets/trends, and coordinate all activities to maintain and increase revenue through added business volume and increased rate.
- Competition information to stay ahead of market trends.
Assistant Sales Manager
Lemon Tree Hotels
01.2014 - 02.2015
Business Development Executive
Accord Metropolitan
04.2012 - 12.2013
Sr. Customer Support Officer
Allsec Technologies
08.2007 - 02.2010
Chef
The Residency
05.2006 - 06.2007
Education
MGR Institute of Hotel Management & Catering Technology -
MGR Institute of Hotel Management & Catering Technology
01.2006
Higher Secondary - undefined
Danish Matric. Hr. Sec. School
01.2003
Skills
- Operational efficiency in hotels
- Budget and financial analysis
- Organizational strategy
- Enhancing revenue strategies
- Proven leadership skills
- Sales strategy development
- Brand positioning expertise
- Budgeting strategy formulation
- Collaborative leadership
- Operational enhancements
Hobbies and Interests
- Long Drive
- Cricket
- Listening Music
Personal Information
- ReferenceOn request
- Date of Birth: 04/25/86
- Marital Status: Married
Timeline
General Manager of Operations
Klassic Services(ZOHO Guest Facility Services)
04.2024 - Current
Executive Assistant Manager
Welcomhotel by ITC Hotels, GST Road
01.2023 - 03.2024
Head of Sales
Welcomhotel by ITC Hotels, GST Road
01.2021 - 01.2023
Cluster Director of Sales
Four Points by Sheraton Chennai & Fairfield by Marriott Chennai
01.2019 - 01.2021
Executive Assistant Manager
Holiday Inn Express
09.2018 - 12.2018
Guest Services Manager (Part of the GM Express Lane Program)
Holiday Inn Express Singapore
03.2018 - 09.2018
Director of Sales
Holiday Inn Express
04.2017 - 03.2018
Assistant Director of Sales
Holiday Inn Express
05.2016 - 03.2017
Assistant Sales Manager (Role of HOD)
Fortune Select Grand
02.2015 - 05.2016
Assistant Sales Manager
Lemon Tree Hotels
01.2014 - 02.2015
Business Development Executive
Accord Metropolitan
04.2012 - 12.2013
Sr. Customer Support Officer
Allsec Technologies
08.2007 - 02.2010
Chef
The Residency
05.2006 - 06.2007
Higher Secondary - undefined
Danish Matric. Hr. Sec. School
MGR Institute of Hotel Management & Catering Technology -
MGR Institute of Hotel Management & Catering Technology
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