Summary
Overview
Work History
Skills
Languages
Extra Professional Activities
Timeline
Generic

DINESH NANWANI

BANGALORE

Summary

Retail Assistant Manager with 20+ years of relevant leadership experience and genuine passion for customer service and developing relationships. Demonstrated background delegating tasks and delivering performance feedback and guidance with positive and empowering approach. Executes with consistent delivery and re-prioritizes in fast-paced, ever-changing environment leveraging strong problem-solving skills and positive attitude under pressure.

Overview

25
25
years of professional experience

Work History

Assistant Manager

Levis showroom (Prakruthi Apparels)
12.2010 - Current
  • Managed scheduling of staff shifts for efficient coverage during peak shopping hours without exceeding budgetary constraints.
  • Increased customer satisfaction by addressing their needs promptly and efficiently.
  • Resolved customer complaints professionally, fostering trust in the brand and promoting loyalty among customers.
  • Assisted in driving sales through effective merchandising strategies and techniques.
  • Assisted customers in locating desired items while providing knowledgeable recommendations based on individual preferences or needs.
  • Streamlined inventory management processes, resulting in a more organized stock room and easier product location for staff.
  • Assisted retail sales manager in conducting regular performance evaluations for staff members to identify areas of improvement and provide constructive feedback.
  • Contributed to reaching monthly sales targets by identifying opportunities to upsell or cross-sell products during customer interactions.
  • Handled cash register operations accurately, ensuring proper cash handling procedures were followed at all times.
  • Exhibited excellent people skills during interaction with employees and customers.
  • Liaised with retail manager to cultivate and maintain positive and uplifting work environment and family-centric culture.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Trained and developed new employees for ease of transition into team.
  • Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Implemented systems and procedures to increase sales.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.

Retail Sales/Store Manager

Upkar Sarl
10.1999 - 08.2010
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Skills

  • Store operations
  • Product presentation
  • Cash reconciliation
  • Customer Engagement
  • Strategic selling
  • Retail Operations
  • Customer Service
  • Sales Targeting
  • Effective Communication
  • Interpersonal Skills

Languages

French
Intermediate (B1)
Hindi
Advanced (C1)
English
Bilingual or Proficient (C2)
kannada
Upper intermediate (B2)
Sindhi
Bilingual or Proficient (C2)
Tamil
Upper intermediate (B2)

Extra Professional Activities

  • Music
  • Travel
  • Sport

Timeline

Assistant Manager

Levis showroom (Prakruthi Apparels)
12.2010 - Current

Retail Sales/Store Manager

Upkar Sarl
10.1999 - 08.2010

Similar Profiles

CREATE PROFILE
DINESH NANWANI