Dinesh Parry
Chennai
Summary
Highly skilled IT Finance Service Manager with 10+ years of experience integrating IT service management with financial oversight. Expertise in budget management, cost optimization, and strategic planning, combined with a deep understanding of IT service delivery. Proven ability to align IT financial management with organizational goals and enhance service efficiency. Adept at managing cross-functional teams and collaborating with stakeholders to achieve business objectives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
IT Service Manager
Adidas India Pvt Ltd
Chennai
04.2023 - Current
- Managing GBS Chennai's IT infrastructure and application support (both captive and counterparts).
- Worked with the CFIN and FP&A Team to implement in Europe and South Africa.
- Collaborating with the financial team and application team to identify business needs and improve.
- Working with operational teams (I2C, P2P, R2R) to handle day-to-day issues through collaboration with the resolver team.
- Overseeing month-end closure activities for financial operations stakeholders.
- Collaborated with SAP's release and operations teams to manage releases.
- Acted as an escalation point between the Service Provider and Captive.
- Led senior process managers for major incident management, problem resolution, and service level management in IT and finance.
- Examine the Root Cause Analysis (RCA) supplied by service providers to ensure a long-term solution.
System Integration Senior Specialist
NTT DATA Services
11.2021 - 04.2023
- Managed end-to-end strategy, planning and execution of transition and transformation of Service Management
- Leading the Team of Service Management (Incident, Problem & Major Incident Management)
- Created process flows, RACI charts, governance policies
- Developed metrics for the Service Management processes
- Reviewed incident, problem and change records for completion and compliance
- Responsible for SIAM Operations (Incident, Service Request, Escalation and Service Delivery) for multivendor account
- Managed multiple processes under SIAM structure
- Acted as Escalation point for Service providers
- Providing leadership to senior process managers managing Major Incident Management, Problem Management and Service Level Management
SIAM Specialist
Accenture
10.2016 - 10.2021
- Responsible for the SIAM deliverables of the project for the three process- major incident, Incident and Problem Management Processes
- Ensuring that all the required documentation for the processes is created and approved by the client
- Stabilizing the operations for the client
- Initiate process improvements areas by identifying the process gaps
- Play a critical role to solve the conflicts between service providers for all operational issues
- Ensure Service Improvements are defined reviewed and delivered to the customer as part of SIAM role
- Identify service improvement opportunities through trend analysis
- Lead the root cause analysis, remediation and/or mitigation of major server/application events
- Leading and driving of technical conference bridges, Root Cause determination, Severity Level Assessment, change management and report directly with Executives, Senior Sustain Managers, and all other stakeholders Managing the Problem Management process end- end
- Review the RCA provided by the service providers for the correct Root Cause
- Track all the open action items from derived from the RCA document and drive it for closure
Technical Support Engineer
ECOMMERCE.COM INDIA PVT LTD
07.2015 - 10.2015
- Employed with Ecommerce as a Technical Support Engineer
- Knowledge in Hosting and DNS Concepts
- Answering inbound calls, returning voicemails, answering tickets
- Responsible for resolving technical escalations
- Identifies and solves systems, network, and other application issues
- Ensuring the highest level of support is provided to customers
Technical Support Representative
DRIDHAH BUSINESS VENTURES
06.2014 - 07.2015
- Efficient Coordination of multiple teams for quicker resolution of the issues with minimal effect on business
- Highly customer oriented and efficient problem-solving skills
- Highly proficient with ticket tracking software/web tool
- Ability to be effective in a high-volume environment and coordinate multiple tasks
- Strong verbal and written communication skills with excellent telephone etiquette
- Ability to work independently under pressure
- Proactive and flexible in work
- Ability to identify trouble spots quickly and an excellent team player
Education
Bachelors of Engineering - Computational Science
Anna University
Coimbatore, India05-2014
Skills
- ITIL Framework and Best Practices
- ITSM tools (eg, ServiceNow, BMC Remedy)
- Incident and Problem Management
- Change Management
- Performance Monitoring and Optimization
- Project Management
- Customer Service and Relationship Management
- Budget Management and Resource Allocation
- Leadership and Team Development
- Strategic Planning and Implementation
- SLA management
Certification
- SAP ABAP Global Certified
- ITIL Foundation V4 Certification
- Trained on Lean Problem Solving
- EXIN SIAM Professional
- SAP Certified Associate - SAP S/4HANA Cloud Private Edition, Central Finance
- Service Now certified system administrator certification (CSA)
Disclaimer
I hereby declare that above stated details are true to the best of my knowledge. If given an opportunity, I would perform to the best of your expectations.
Timeline
IT Service Manager
Adidas India Pvt Ltd
04.2023 - Current
System Integration Senior Specialist
NTT DATA Services
11.2021 - 04.2023
SIAM Specialist
Accenture
10.2016 - 10.2021
Technical Support Engineer
ECOMMERCE.COM INDIA PVT LTD
07.2015 - 10.2015
Technical Support Representative
DRIDHAH BUSINESS VENTURES
06.2014 - 07.2015
- SAP ABAP Global Certified
- ITIL Foundation V4 Certification
- Trained on Lean Problem Solving
- EXIN SIAM Professional
- SAP Certified Associate - SAP S/4HANA Cloud Private Edition, Central Finance
- Service Now certified system administrator certification (CSA)
Bachelors of Engineering - Computational Science
Anna University
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