Summary
Overview
Work History
Education
Skills
Personal Information
Computer Technical Skills
Timeline
Generic
DINESH POOJARI

DINESH POOJARI

Mis Analyst
Virar

Summary

To add as a valuable asset to your renowned organization and render my sincere services, which can brush my knowledge, skills and provide bright career prospect.

I assess myself as a hardworking, sincere & enthusiastic person who can adapt to any environment with ease.

Overview

16
16
years of professional experience
2002
2002
years of post-secondary education
4
4
Languages

Work History

MIS Analyst

DCB Bank
06.2024 - Current
  • To ensure each and every front liners who are dealing with insurance sales should be IRDA Certified.
  • To maintain data of IRDA Certified employees with accurate validity of certifications.
  • Improved overall data quality through consistent monitoring, review, and cleanup efforts as part of ongoing maintenance activities.
  • Optimized database performance by conducting regular maintenance and updates on existing systems.

Deputy Manager

DCB BANK
01.2022 - 05.2024
  • Outbound team handling customer queries, complaints on calls and providing resolution with quality service and sales includes CASA, Fixed Deposit
  • Term Deposit
  • Mediclaim and accidental Insurance

Deputy Manager

INDUSIND BANK
05.2018 - 01.2022
  • Handling all types of Queries of the customers related to Banking, Credit Card & Fast Tag
  • Cross selling of credit card & debit card products(Emi, loan, Cpp, Cc & Debit card upgrades)
  • Giving end to end resolutions to customers by doing follow up of all queries and complaints till it gets resolved

RL Operations- Clearing Dept.

KOTAK MAHINDRA BANK
10.2015 - 04.2018
  • Outward cts verifications (Checking correctness of a/c number, name, cheque number, amount etc and to check and ensure whether all instruments has been processed before cut off
  • After completion of verification pulling out the physical return report and item audit report
  • Preparing tally sheet to tally and reconcile the outward scanning and its lodgement
  • Co-ordination with branches and taking reverts from them regarding micrband related discrepancies for which daily mail have to be sent with the details of Micrband
  • Preparing MIS Excel of errors caught by officers while doing verification of cheques

Customer Contact Centre Officer

KOTAK MAHINDRA BANK
02.2013 - 10.2015
  • Handled all types of Queries & Escalations of the customer related to Credit Cards
  • Cross selling of credit card products(Emi, loan, Cpp)
  • Giving end to end resolutions to customers by doing follow up of all queries and complaint till it gets resolved

Command Control Centre Executive

TOPSLINE PVT LTD
02.2009 - 02.2013
  • Handling Emergency Situation/Escalations, Tracking Brigades Location, Commanding Filed Staff
  • Maintaining Tracking & Incident Sheet
  • Maintaining Daily Attendance

Education

SSC -

St.Catherines High School

HSC - undefined

Mittal College

TYB.COM - undefined

Mittal College

MSC-IT - Govt regnized course

Skills

    Interpersonal communication

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Personal Information

  • Date of Birth: 05/12/85
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Married
  • Religion: Hindu

Computer Technical Skills

  • MSC-IT (Govt recognized course)
  • Internet
  • English - Type Writing (30 wpm)
  • Ms Excel - (Pivot / Vlookup etc)

Timeline

MIS Analyst

DCB Bank
06.2024 - Current

Deputy Manager

DCB BANK
01.2022 - 05.2024

Deputy Manager

INDUSIND BANK
05.2018 - 01.2022

RL Operations- Clearing Dept.

KOTAK MAHINDRA BANK
10.2015 - 04.2018

Customer Contact Centre Officer

KOTAK MAHINDRA BANK
02.2013 - 10.2015

Command Control Centre Executive

TOPSLINE PVT LTD
02.2009 - 02.2013

HSC - undefined

Mittal College

TYB.COM - undefined

Mittal College

MSC-IT - Govt regnized course

SSC -

St.Catherines High School

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DINESH POOJARIMis Analyst