Dinesh Raj
Last Mile Manager
Summary
Accomplished Station Manager with expertise in supply chain management at Delhivery Ltd leading teams to enhance productivity and customer satisfaction. Proven track record in problem solving and effective communication, driving operational excellence and business growth. Skilled in training and mentoring, fostering a collaborative work environment.
Overview
3
3
Languages
12
12
years of professional experience
Work History
Station Manager
Delhivery Ltd
09.2022 - Current
- Direct management and handling of the last-mile supply chain for the 15 dispatch centers. (Chittoor, Coimbatore, Kanchipuram clusters.)
- Led a team of 30 direct and indirect reports to enhance collaboration and productivity.
- Tracked and reported metrics, including Closure, FDDS, and Productivity, to drive operational improvements.
- Managed CPS and CPK while maintaining productivity and controlling costs.
- I planned the operational budgeting of OPEX, fleet management, and ad hoc manpower.
- Planning various models for expansion and relocation across AP and TN, and ensuring business propagation by increasing the touch points of customers.
- Ensuring the increase of the touchpoints of B2B and C2C services to customers.
- Monitoring security parameters activity occurs for logistics and customer services.
Senior Executive
AGS Health care
03.2022 - 09.2022
- Reviewed medical claims to ensure accuracy and compliance with regulations, contributing to reduced claim rejections.
- Processed insurance payments and patient billing inquiries efficiently.
- Coordinated with payers to expedite claim approvals and denials resolutions.
- Collected, posted and managed patient account payments.
- Managed collection and posting of patient account payments, ensuring timely revenue flow and accurate financial records.
- Performed insurance verification, pre-certification and pre-authorization.
- Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
- Enforced compliance with organizational policies and federal requirements regarding confidentiality.
Senior Executive
Omega Health Care
10.2020 - 02.2022
Executive
Global Healthcare private Ltd.
05.2019 - 10.2020
Team Lead
Delhivery Ltd
04.2015 - 04.2019
- Led team in daily operational tasks, ensuring timely service execution to meet customer needs.
- Coordinated logistics and supply chain processes, enhancing delivery efficiency and reliability.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Implemented process improvements that enhanced workflow and reduced delays.
- Monitored performance metrics and identified areas for operational enhancement.
- Coordinated logistics and supply chain processes to optimize delivery efficiency.
- Motivated and empowered team members, fostering customer satisfaction and loyalty to support retention and growth.
Field Executive
Delhivery.com
08.2014 - 04.2015
- Executed day-to-day duties with precision and efficiency, ensuring smooth operations.
- Delivered exceptional service and attentiveness to customers during face-to-face and phone interactions.
- Enhanced customer satisfaction by effectively resolving issues with expertise and a friendly approach.
Education
B.Sc - Computer Science
Voorhees College of Arts and Science, Thiruvalluvar University
Vellore01-2014
12th (H.S.C) - undefined
Don Bosco Hr. Sec School
Katpadi01-2011
10th (S.S.L.C) - undefined
Don Bosco Hr. Sec School
Katpadi01-2009
Skills
Self-motivation and independence
Logistics management
Team development
Operations management
Effective communication
Problem-solving abilities
Training and mentoring
Fleet management
DISCLAIMER
I hereby assure that the above furnished information is true to the best of my knowledge and belief. If I get an opportunity to work in your concern, I assure that I shall discharge my duties to the fullest satisfaction of my Employer and do the best of my ability.
Timeline
Station Manager
Delhivery Ltd
09.2022 - Current
Senior Executive
AGS Health care
03.2022 - 09.2022
Senior Executive
Omega Health Care
10.2020 - 02.2022
Executive
Global Healthcare private Ltd.
05.2019 - 10.2020
Team Lead
Delhivery Ltd
04.2015 - 04.2019
Field Executive
Delhivery.com
08.2014 - 04.2015
10th (S.S.L.C) - undefined
Don Bosco Hr. Sec School
12th (H.S.C) - undefined
Don Bosco Hr. Sec School
B.Sc - Computer Science
Voorhees College of Arts and Science, Thiruvalluvar University