Dinesh R

• Working primarily in Palo Alto firewalls and Panorama
• Handled various project activities in addition to Operations work when working in this account
• Worked in an environment containing more than 100 sites
• Provided support to juniors in handing critical tasks as and when required
• Efficiently resolved high-priority incidents through thorough analysis of relevant logs and system data.
• Collaborated closely with cross-functional teams to ensure seamless change in architecture
• Did vwire deployment in firewalls, globally
• Worked on user identification enablement in firewalls
• Analyzed existing structures to create plans for modifications and improvements.
• Provided a unique review procedure to the customer to eliminate human and technical errors also volunteered to be the primary reviewer
• Used my design thinking approach to implement a project (as a value add for the customer)
• The project was to 'Improve GPVPN experience for users' and it was well received by the customer
• Worked on upgradation of Palo Alto firewalls regularly
• Provided value adds to the customer to improve their security posture
• Worked to reduce the repeated incidents by identifying the cause of incident creation
• Did cleanup and correction of rules to improve the hygiene of the environment, thereby improving the security posture
• Consistently received good rating in appraisal
• Created SOPs when seeing the need for it
• In my latest role, I am holding the role of implementation engineer in a migration project
• Developed strong relationships with clients, leading to high customer satisfaction rates and repeat business.

Worked on Cisco ASA, Checkpoint, Firepower, SonicWall and Palo Alto firewalls
Had experience in Bluecoat proxy
Working on requests and incidents, giving urgency to incidents and expedites
Implementation of changes in firewalls daily during change window
Creation of changes in SOM and Remedy which gets implemented after approval
Handled upgradation of ASA firewall and ASDM version
Managing those multi-vendor firewalls and taking care of any operational issues related to network security e.g Access Policy/NAT issues, S2S VPN issues, etc
Managing web traffic via Bluecoat and taking care of any operational issues
Also, performing changes on Proxy as per requirement
Creation and management of site-to-site VPN tunnels in ASA
Troubleshooting any operational issues related to Firewalls
Performing checks on the firewalls, resolving if any issues and submitting reports
Responding to emails to the team (asking for assistance) when in shift

• Worked in IT Service desk and handled L1 tasks
• Worked on Checkpoint firewall in versions R77.30 and R80.10
• Worked on firewall and application control blades