Dinesh Rana
Duty Manager
Jodhpur
Summary
Experienced in operational management, staff supervision, and delivering exceptional customer service. Utilizing strong interpersonal skills and strategic thinking to ensure seamless daily operations. Proven track record of effective problem-solving and upholding high standards in fast-paced and dynamic environments.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
9
9
Certifications
2
2
Languages
Work History
Duty Manager
Taj Devi Ratn Resorts & Spa
10.2024 - Current
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Trained employees in essential job functions.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Implemented new procedures to optimize workflow efficiency within the front desk team.
- Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
Front Office Executive
Deviratn IHCL SeleQtions
01.2023 - 09.2024
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Assist all departments in servicing the guests during high volume periods.
- Welcoming guests to the hotel in a polite, friendly and helpful manner.
- Arranging for brief tours of the hotels rooms and facilities.
- To ensure maximum proficiency in order to manage operators desk.
- Make the change, cash checks, and exchange foreign currency and post charge.
Front Office Supervisor
Deviratn IHCL SeleQtions
03.2022 - 01.2023
- Enforcing company policies and procedures & overseeing daily operations.
- Ensuring employee productivity.
- Creating a positive work environment for employees.
- Handling Group & Conferences Billings and Check - in.
- Assigning and overseeing daily task completion.
- Ensuring a safe, clean and positive environment.
Front Office Associate
Pratap Mahal, Ajmer - IHCL SeleQtions
03.2018 - 02.2022
- Implemented new procedures to improve front office operations and enhance overall guest experience.
- Handled guest complaints professionally, resolving issues quickly to maintain positive relationships.
- Assisted guests with special requests, ensuring their needs were met and exceeding expectations.
- Greeted guests warmly upon arrival and provided a seamless registration process, setting the tone for an enjoyable stay.
- Organized group bookings efficiently, coordinating logistics with other departments to ensure smooth events execution.
Front Office Associate
Al Manar Grand Hotel Apartment
09.2017 - 02.2018
- Provide assistance in FO & reservation general administrative activities.
- Assists guests with international calls and directory queries.
- Maintains a clean work environment.
- Maintains detailed knowledge of the Emergency Response Team and workings of the telephone room in this regard.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
Education
Bachelor of Arts - HOTEL MANAGMENT
J.N.V.U
Jodhpur, Rajasthan 01.2013 - 01.2016
HOTEL MANAGMENT
IHM
Jodhpur, Rajasthan 01.2014 - 01.2015
Skills
Customer Service Oriented
Operations management
Staff training and development
Operational efficiency
KPI monitoring
SOP development
Financial acumen
Strong leadership
Employee engagement
Processes and procedures
Training and mentoring
[Opera V -5 & Opera Cloud experience
Certification
MD Club of STAR Program, Devi Ratn IHCL- SeleQtions, 09/20
Extramural Engagements
- Interested in travelling and understanding different cultures.
- Friendly, caring, helpful and service-oriented individual.
- Bringing strong Hospitality and customer service skills to achieve the highest level of guest satisfaction.
- Love to make others happy & smile.
Timeline
Duty Manager
Taj Devi Ratn Resorts & Spa
10.2024 - Current
Front Office Executive
Deviratn IHCL SeleQtions
01.2023 - 09.2024
Front Office Supervisor
Deviratn IHCL SeleQtions
03.2022 - 01.2023
Front Office Associate
Pratap Mahal, Ajmer - IHCL SeleQtions
03.2018 - 02.2022
Front Office Associate
Al Manar Grand Hotel Apartment
09.2017 - 02.2018
HOTEL MANAGMENT
IHM
01.2014 - 01.2015
Bachelor of Arts - HOTEL MANAGMENT
J.N.V.U
01.2013 - 01.2016