Dinesh S
Food And Beverage Service
Coimbatore,Tamilnadu
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Trainee Food and Beverage Executive
kochi marriott hotel
kochi, kerala
03.2018 - 12.2018
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Motivated staff to perform at peak efficiency and quality.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Developed unique events and special promotions to drive sales.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining accuracy.
Guest Service Associate
kochi marriott hotel
kochi, kerala
06.2016 - 02.2018
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
- Used micros to check daily record sheets, guest accounts and available vouchers.
- Welcomed and acknowledged guests with smile, eye contact and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
Food and Beverage Trainee
kochi marriott hotel
kochi, kerala
12.2015 - 03.2016
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Created appealing food arrangements for party trays and specialized orders.
- Greeted customers at counter to fulfill requests and answer questions.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Education
Bachelor of Science - Catering Science And Hotel Management
SNR Sons College
Coimbatore 07.2013 - 05.2016
Skills
Food service standards
Food and beverage services
Food handling training
Proper food handling
Timeline
Trainee Food and Beverage Executive
kochi marriott hotel
03.2018 - 12.2018
Guest Service Associate
kochi marriott hotel
06.2016 - 02.2018
Food and Beverage Trainee
kochi marriott hotel
12.2015 - 03.2016
Bachelor of Science - Catering Science And Hotel Management
SNR Sons College
07.2013 - 05.2016