Dinesh S

IT Project Manager & Delivery Manager

Prodapt

08.2020 - Current

Led complex IT projects to a successful completion. Reduced operational inefficiencies by 30%, Seamlessly integrated new IT systems Highly skilled in risk and change management.
Implemented robust quality assurance processes, ensuring the reliability and scalability of ServiceNow applications.
Maintained detailed project documentation, including requirements, design specifications, and development processes.
Form, lead, manage and monitor multi-functional team resources (internals and externals) to deliver and support projects.
Manage project controlling as an independent element to ensure that actual project costs are in line the committed budget.
Significantly reduced project timelines via innovative delivery Managed large teams and boosted productivity via streamlined processes Drove innovation, effectively reducing project timelines Managed end-to-end delivery of multiple complex digital projects resulting in a 20% increase in customer satisfaction
Managed and ran multiple delivery teams ensuring governance at top management level, conducting project/Sprints meetings, and identifying successful and unsuccessful project factors and gaps
Worked closely with multi-disciplined teams to drive estimates, delivery plans, and retrospectives, identified and managed engagement risks, and flagged major issues early
Managed budget, timeline, and resource allocation resulting in on-time and under budget project completion
Ensured minimal downtime during migration, resulting in a 99% uptime rate
Developed and implemented comprehensive risk management
Coach 2 cross-functional Agile teams consisting of 7-10 members on Agile principles, and practices
Facilitates Sprint cadences (Planning, Stand-ups, Review, and Retrospective), and helps the Agile team adopt Scrum and processes wherever required
Coached Product owners in refining/creating and maintenance of Product backlogs, defining User Stories and Acceptance criteria
Implemented Agile mindset by reviewing metrics like Burn-Down/Burn-Up chart, Velocity, and Cumulative Flow diagram and coming up with improvement initiatives Facilitate Scrum events Sprint Planning, Daily Scrums, Sprint, Reviews, and Sprint Retrospectives to achieve sprint goals
Prepared sprint burn-down charts to monitor sprint progress and Identify the velocity of a sprint.
Collaborate with the Product Director/Product Manager and engineering teams to ensure coherence of features across multiple products.
Cultivated and maintained strong client relationships, ensuring clear communications, understanding of project requirements.