Dinesh Sachdev

• Spearheaded the strategic transformation of WGS from 2.0 to 3.0, orchestrating cross-functional collaboration among 67 global stakeholders. Delivered the full program lifecycle—from concept through design to implementation—within a 9-month timeline, effectively managing geographical priorities and organizational complexities.
• Designed a real-time dashboard for cost control measures.
• Implementation of Cost + for WGS, improving the faster recruitment timeline by 10%, and reduction in attrition by 5%.
• Leading strategic improvements, such as Automation/Process Track for WGS to automate the Skill Matrix and Resource Planning/Management.

• Instituted formal operating procedures, and enforced adherence to policies and regulations that impacted the bottom line.
• Prioritized and allocated valuable resources to meet business targets.

• Established a Global Delivery Centre in Pune, right from office selection, price negotiation, contract and compliance, finance, and registration.
• Pune WGS Office is best in class at the right price, with all major global events always being planned here.
• Worked closely with organizational leadership to guide operational strategy to define T&C's for Finance, People, and Culture.
• Created an offshore service concept for MTS UK and extended this to FS/CTOO, leveraging cost and expertise, and improving resource utilization by 20%.
• Monitored the Pune office workflow and administrative processes to keep operations running smoothly.
• Rate card negotiation with external partners on an annual basis.
• Reporting to the SMART group on a monthly basis for offshore growth.
• Created a balanced rate card for WGS based on global exposure.
• Been Insulator for WGS against unnecessary distraction

Client : MTS UK

• Prepared and submitted detailed reports regarding assignments .
• Conduct Offshore Captive Business Analysis to boost offshore for MTS UK
• Ensure Delivery at Right Cost Model for all RFP
• Use Right Synergy/Balance between various offshore centers and Business Unit
• Align Technical Strategy designed with Offshore Centers to be prepared for Skills/Knowledge
• Engagement Manager between Offshore Supplier and Business
• Stakeholder Management from Business/Global/Offshore
• Handling Cultural Diversity across various countries
• MTS UK has best Employee : Offshore Ratio more than 32% always since 2015 due to strategic decision with COO Rob Price

Client : Nokia Siemens Network

• Transition of 63 applications in aggressive timeline
• Transition of 78 applications from current incumbent
• Building Team size of 150 from start
• Developing Capability and Competency based on business structure
• Close Connect with Team to reduce turnover by 3%
• Improve Process reducing Code Leakage by 5%
• Business growth with Right Customer Engagement
• Managed cluster expenditure by adhering to set budget
• Visited Nokia headquarters in Finland for regular Workshop
• Established team priorities, maintained schedules and monitored performance
• Monitored facility managers and staff performance through quarterly review assessments.

Client : KPN (www.kpn.com)

• Global Outsourcing Strategies
• Led fixed Landline Telephone Project with team size of 15 having mainframe skills
• Established Quality Assurance plan to improve productivity
• Improve Attrition by regular team connect having informal discussion
• Part of Pre-Sales Team

Client : Verizon and Polo Ralph Lauren

• Replaced 15+ years Contractor by energetic young naive person in assembler
• Become Business Analyst in same application after few years
• Developed and initiated projects, managed costs, and monitored performance.
• Identified plans and resources required to meet project goals and objectives.
• Planned, designed, and scheduled phases for large projects.
• Negotiated and managed third-party contracts related to project deliverables.
• Pre Sales Activities leading to more Wins