Dinesh Selvaraj
Bengaluru
Summary
Hardworking and reliable support engineer with strong ability in Escalation Management. Highly organized, proactive and punctual with team-oriented mentality.
Overview
6
6
years of professional experience
Work History
IT Analyst
Tata Consultancy Services
10.2024 - Current
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Engaged in user support interactions via telephone, chat and email platforms.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
Analyst 2 Infrastructure Services
DXC Technology
02.2021 - 10.2024
- Handled end user complaints through calls, chats and emails
- Provided technical support for escalated customer inquiries and complaints
- Worked as a SME and supported L1 agents with technical queries.
- Performed quality audits on customer interactions and shared feedbacks to agents.
- Represented Service Desk in major incident bridge calls and contributed in issue resolution.
Desktop Support Engineer
Fidelity National Financial
12.2018 - 02.2021
- Installed, configured and maintained computer hardware, software and peripherals
- Configured user accounts, permissions and passwords according to company policies
- Ensured compliance with corporate policies related to data security standards
- Provided technical assistance to users in person, via phone or email
Education
B.Tech - CSE
Ponnaiyah Ramajayam University
01.2018
Skills
- Incident Management
- Process Improvement
- Problem-Solving
- Technical Expertise
- Customer service
Timeline
IT Analyst
Tata Consultancy Services
10.2024 - Current
Analyst 2 Infrastructure Services
DXC Technology
02.2021 - 10.2024
Desktop Support Engineer
Fidelity National Financial
12.2018 - 02.2021
B.Tech - CSE
Ponnaiyah Ramajayam University
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