Dinesh Sesha
IT Analyst
Pondicherry
Summary
Rational IT Analyst with 7.5 years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. A knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems.
Overview
7
7
years of professional experience
Work History
IT Analyst
TCS
Chennai
06.2021 - Current
- Addressing the Major incidents like P1 and P2 and action along with the vendor and the concerned technical team to fix the issues as earliest and also send the communications to the business.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Developed team communications and information for meetings.
- Worked flexible hours across night, weekend and holiday shifts.
- Resolved problems, improved operations and provided exceptional service.
Business Analyst
Crown Solution
Chennai
02.2019 - 06.2021
- To support the internal customers on call and to understand the technical issues they are facing and fix the issue within the SLA.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Supported leadership team with reporting, analysis and business presentations to inform divisional strategies.
- Executed analysis of risks and identified risk mitigation strategies.
Sales and Technical
Mazenet Solution
Chennai
08.2017 - 02.2019
- To analyze the system requirements and user requirements to provide custom design of Networking products solutions to the end user.
- To troubleshoot, Identify the issues and analyze information and provide solutions to problems.
- Create spreadsheets using Microsoft Excel for daily, weekly, and monthly sales reporting.
- Collaborated with team members to achieve target results.
Network Engineer Cum Field Engineer
Trimax Infrastructure Pvt.
Pondicherry
07.2017 - 08.2017
- Setting up and managing Local and Wide Area Networks (LAN, WAN) to maintain maximum network uptime.
- Monitoring network maintenance activities and ensuring prompt troubleshooting of network problems, to achieve maximum network uptime.
- Troubleshooting database systems that contain critical data for the organization.
Network Engineer Cum Field Engineer
Wipro
Pondicherry
01.2016 - 07.2017
- To connect various teams by RMX Video conferencing tool.
- Conducting systems diagnostics, troubleshooting, analyzing network performance, system slowdowns of MAC
- Efficiently handling the maintenance of LAN/ WAN, Cisco routers for data & voices for network traffic.
IT Administrator
GA Digital
Pondicherry
05.2015 - 12.2015
- Monitoring and administrating the overall system administration activities.
- Monitoring File System, Backups, and Restores.
- Reviewed deficiencies based on internal audits and suggested remedies.
Education
Master of Science - Electronic Media
Pondicherry University
Pondicherry05.2014
Bachelor of Science - Electronics
Sri Aravindar Arts And Science College
Pondicherry04.2012
Skills
- Maintenance Requests
- Orion Dashboard
- Knowledge Base
- Fixing hardware and software issues of MAC computers
- Service Now
- Conducting systems diagnostics, troubleshooting, analyzing network performance, system slowdowns of Windows and MAC
Languages
Telugu
Advanced (C1)
Tamil
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
French
Elementary (A2)
Malayalam
Intermediate (B1)
Timeline
IT Analyst
TCS
06.2021 - Current
Business Analyst
Crown Solution
02.2019 - 06.2021
Sales and Technical
Mazenet Solution
08.2017 - 02.2019
Network Engineer Cum Field Engineer
Trimax Infrastructure Pvt.
07.2017 - 08.2017
Network Engineer Cum Field Engineer
Wipro
01.2016 - 07.2017
IT Administrator
GA Digital
05.2015 - 12.2015
Master of Science - Electronic Media
Pondicherry University
Bachelor of Science - Electronics
Sri Aravindar Arts And Science College
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