Dinesh Sonawane
Mumbai
Summary
Experienced Manager in the Hospitality & Entertainment industry. Skilled in Negotiation, Sales and Event Management, People Management, and Team Building. Holds a BSc in Hospitality Administration/Management and a Post Graduation Diploma in Operations Management.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Unit Head
NY Cinemas
Mumbai
12.2022 - 10.2023
- Proven track record of ensuring the highest level of customer satisfaction by providing quality customer service and consistently adhering to corporate standards
- Managed personnel functions by providing direct and indirect supervision to Managers and Supervisors, resulting in optimized productivity
- Successfully maximized revenue, profitability, and market share through comprehensive competition mapping and business intelligence analysis
- Actively engaged in marketing efforts to promote Multiplex across various potential markets
- Conducted rigorous inspections to ensure optimal physical facilities conditions, implementing preventive maintenance programs for sustained efficiency
- Maintained compliance with all applicable laws and regulations, ensuring complete adherence at all times
- Established and maintained effective internal communications through managerial and supervisory meetings, cultivating a high-performance teamwork environment
- Demonstrated strong visibility and involvement in the Multiplex, business, social, and government communities
- Fostered a harmonious and optimal work environment in theaters by providing expertise and guidance to the operating team
- Recorded and analyzed patron feedback for continuous improvement, resulting in the successful implementation of corrective actions
- Managed over 40% of sales revenue through Bulk Bookings, finalizing deals that mutually benefited the company and clients, leading to improved Sales Per Head (SPH) and minimized compromise on the Average Transaction Price (ATP).
Duty Manager Operations
Inox Leisure Limited
South Mumbai
12.2021 - 12.2022
- Supervise department employees, facilities, operations, and costs on a daily basis
- Manage opening and closing of shifts and oversee cash management
- Monitor and control product and service quality levels, operating costs, merchandising, and marketing activities
- Ensure sanitation, cleanliness, and hygiene in the entire cinema area
- Focus on guest satisfaction through high service standards and 100% mystery audit scores
- Manage inventory and yield, ensure adherence to finance SOPs, and control daily shortages
- Maintain compliance with maintenance, safety, and security standards
- Conduct daily briefings, set targets and goals for the shift, and ensure staff grooming and discipline
- Oversee cinema services from ticket sales to cleaning to uphold high-quality standards
- Coordinate with Programming & Marketing to ensure compliance with all legal requirements
- Maintain minimum stock levels of all items and participate in weekly inventories.
Assistant Manager Operations
Cinépolis India
Nagpur
12.2019 - 12.2021
- Completed Manager-Operations Training from Cinepolis DB, Bhopal
- Served as Acting Unit Head
- Actively involved in obtaining various licenses such as Health NOC, Fire NOC, PWD NOC, Electrical NOC, Shop & Establishment License, Trade NOC, Traffic NOC, Signage License, FSSAI Registration, Cinema Operating License, and others
- Worked on Snag List and other Building & Design Projects
- Led a team including an IT Supervisor, Maintenance Supervisor, Shift Managers, Store-In charge, Cashier, Human Resource Coordinator, and over 40 team members
- Experienced in Bulk Hiring of Team Members
- Trained & Certified in COVID-19 prevention & Protocol Execution
- Responsible for empowering, selecting, coaching, and retaining qualified staff to achieve unit goals and contribute to the company as a whole.
Operations Management Trainee
Yum! Restaurants International
Bengaluru
06.2018 - 12.2019
- Managed schedules, time off requests, and shift coverage
- Tracked receipts, employee hours, and inventory movements
- Modernized operational procedures for increased efficiency and profitability
- Trained and mentored new employees for maximized team performance
- Achieved substantial Financial and Training Audits through proactive decisions
- Devised new promotional approaches for customer and market growth
- Produced regular Sales and Inventory reports for performance evaluation and agile operations
- Recruited and interviewed candidates for position readiness and fit
- Supervised employees and ensured quality compliance with company standards
- Utilized interpersonal communication skills to enhance customer experience
- Exercised composure under pressure and in escalated customer service scenarios.
Education
PGDBM - Operations Management
SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
01.2022
Tourism - Hospitality Administration/Management
Indira Gandhi National Open University
01.2018
BSc in Hospitality & Hotel Administration - Hospitality Administration/Management
Institute of Hotel Management, Catering Technology & Applied Nutrition, Goa
01.2018
Skills
- Staff Training
- Service Standards
- Sales Target Management
- Operations Management
- Expense Management
- Payroll
- Customer Service
- Cost Control
- Adaptability
- Contract Negotiation
- Relationship Building
- Problem-Solving
- Computer Skills
- Continuous Improvement
- Work Planning and Prioritization
- Training and Development
- Teamwork and Collaboration
- Hiring and Training
- Effective Communication
- Cash Flow analysis
Certification
- Post Graduate Diploma in Business Management (Operations)
- Certified Operations Manager
- Computer Hardware, Maintenance, Installation, Networking & Multimedia
Timeline
Unit Head
NY Cinemas
12.2022 - 10.2023
Duty Manager Operations
Inox Leisure Limited
12.2021 - 12.2022
Assistant Manager Operations
Cinépolis India
12.2019 - 12.2021
Operations Management Trainee
Yum! Restaurants International
06.2018 - 12.2019
PGDBM - Operations Management
SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
Tourism - Hospitality Administration/Management
Indira Gandhi National Open University
BSc in Hospitality & Hotel Administration - Hospitality Administration/Management
Institute of Hotel Management, Catering Technology & Applied Nutrition, Goa
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