Dinesh Sonawane

• Ensuring highest level of customer satisfaction by providing quality customer services and amenities within corporate standards
• Manages functions of all personnel through direct and indirect supervision of Managers and Supervisors
• Maximizing revenue, profitability and market share
• Competition mapping and business intelligence with respect to sales and occupancy figures and patron satisfaction index
• Participates actively in selling Multiplex through involvement with all potential markets
• Conducts inspections and ensures physical facilities are kept in optimal condition by full implementation of preventive maintenance programs and judicious planning and management
• Monitors applicable laws and regulations and ensures compliance with same
• Establishes and maintains effective internal communications, including Managers and Supervisors meetings, to ensure optimum teamwork and productivity
• Establishes and maintains prominent level of visibility and involvement in Multiplex and in business, social and government communities
• Maintains harmony and best work environment in multiplexes and constantly provide expertise and guidance to operating team
• Collection and collation of patron feedback forms, their study, analysis & implementation of corrective action.
• Managed over 40% of Sales revenue through Bulk Booking finalizing deals beneficial to company and client as well. Thus, resulting into great cover of SPH and less compromising on ATP by looking at market and service level into consideration.
• Cultivated interpersonal skills by building positive relationships with others

• Supervises functions of department employees, facilities, operations, and cost on day-to-day basis
• Key Management: Includes Opening & Closing of shift
• Cash Management: Includes issuing of daily floats, handling cinema imprest, shift banking, shortage control etc
• Monitors and Controls, ongoing basis:

A) Quality levels of product and service

B) Operating costs of cinema

C) Merchandising and marketing all promotional activities /movies publicity in the Unit

D) Sanitation, cleanliness, and hygiene of the entire cinema area under his / her purview

• Guest Satisfaction:

A) Ensuring guest satisfaction by achieving high levels of Service Standards as per SOP

B) 100% Mystery Audit Scores

C) All feedback is handled within the set timelines

• Inventory and Yield:

a) Ensure that Yield (including batch test and wastages) of popcorn and calibration of Coke and Tea/Coffee Machine is managed as per standards

B) Ensure complete adherence to Finance SOPs

C) Monitor and control daily shortages

• SOPs, Upkeep and Maintenance / Safety:

a) Custodian of all departmental SOPs and should ensure 100% compliance

B) Upkeep and Maintenance of property - (as per Housekeeping and Engineering Standards)

C) Ensure that the unit must adhere to 100% Safety/security systems

• Conducts daily briefing & sets up targets/ goals for the shift, makes constant effort to achieve the same
• Check for staff grooming/ discipline
• To introduce new ways and means to minimize transaction time at box office and at refuel
• Oversees services of Cinema from box-office to refuel and cleaning, to always ensure highest standards and quality services
• Conducts under guidance of General Manager / Unit Manager, such functions as employee orientation, staff training, on job performance, coaching and disciplinary action, if necessary, to ensure appropriate staffing and productivity
• Ensures that displays are always updated, and effectively co-ordinates with Programming & Marketing for compliances
• Ensures compliance with all legal requirements in connection with Cinemas
• Maintains minimum stock levels of all items and participates in inventories on weekly basis.

• Pre-Opening Management Team
• Completed Manager-Operations Training from Cinepolis DB, Bhopal
• Worked as Acting Unit Head
• Was Actively Involved in Generation of New Licenses (Health NOC, Fire NOC, PWD NOC, Electrical NOC, Shop & Establishment License, Trade NOC, Traffic NOC, Signage License, FSSAI Registration, Cinema Operating License & Others as well)
• Worked on Snag List & other Projects Opportunities Related to Building & Design and Closed on Priority
• Leading Team Consisting of IT Supervisor, Maintenance Supervisor, Shift Managers, Store-In charge, Cashier, Human Resource Coordinator & 40+ Team Members
• Well Experienced in Bulk Hiring of Team Member
• Well Trained & Certified in Covid-19 Prevention & Protocol Execution
• Performs role of empowering, selecting, coaching, and retaining qualified staff that will contribute to unit goals and company at large.

• Drove world class operations to bring overall results Managed schedules, accepted time off requests and found coverage for short shifts
• Tracked receipts, employee hours and inventory movements Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant
• Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste
• Trained and mentored new employees to maximize team performance
• Achieved substantial Financial and Training Audit by using market expertise and business knowledge to make proactive decisions
• Adhered to company standards and compliance requirements for operations and cleanliness of all areas
• Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth
• Kept employees operating productively and working on task to meet business and customer needs
• Produced regular Sales and Inventory reports to evaluate performance, adjust strategies and maintain agile, sustainable operations
• Boosted team productivity and efficiency by encouraging team members
• Recruited and interviewed candidates to evaluate readiness and fit for position
• Regularly checked building to confirm maintenance and cleaning met code and regulations
• Exercised composure under pressure and in escalated customer service scenarios
• Supervised employees and oversaw quality compliance with company standards for food and services
• Coached crew members to optimize performance and motivate toward more efficient work
• Utilized interpersonal communication skills to enhance customer experience and add value to each interaction
• Worked closely with team members to schedule breaks and shifts to meet state regulations
• Trained back-up associates and led crew members in managing operations of storefront
• Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team
• Cooperated with coworkers to improve customer experience and manage storefront
• Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities
• Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
• Showcased strong organizational skills by effectively managing multiple projects and tasks simultaneously, meeting all deadlines, and maintaining high level of performance under pressure.

• Hired and cross-trained staff members for various event-specific functions and ensured employees' understanding of associated processes and procedures
• Coordinated catering services and planned menus to compliment event theme and selected musical or guest speaker entertainment
• Oversaw preparation and management of event budgets to deliver at or below projected costs
• Attended bridal industry events to promote services and build relationships with prospective vendors
• Promoted adherence to client-event requirements through effective delegation, prioritizing and management of all entire production lifecycle, from concept to execution
• Delivered prompt payment for event services, including vendors, venues, staff, and transportation providers
• Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization, and rehearsal, ceremonies, and receptions
• Solicited feedback from clients to assess event success and uncover opportunities for improvement
• Managed administrative logistics of events planning, including DS contract signing, fee collection, event booking and event promotions
• Fostered relationships with local and national wedding suppliers to obtain best price, quality, and delivery of products
• Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events
• Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.