Dinesh Sundaravadivelu

TSYS customer Service Application (TCS) is an Omni Channel call center application that takes the case through multiple channel like Phone, research, Chat, Branch, API, SelfService.It is a one stop solution for card users Account Servicing and dispute resolution build using combined framework of PEGA CPM and Smart Dispute for Issuer Framework. The Application is designed to run on a TCS proprietary configuration /Business Rule engine with a motive of reduced development and Implementation and put more control over in the hands of business.

Roles & Responsibility :

• Lead Software Engineer– Developed various functionalities in Consumer platform like account search , verification component , workflows and build Commercial platform on top of consumer application. Utilized TSYS framework as a global business process management solution for Commercial
• Being SMA & SPO for CTI integration with TCS application.
• Implemented automated CD/ CID pipeline using Jenkins, JIRA and github in integrating with system managements REST APIs.
• Supervised architecture, design and implementation of company-wide platforms and applications.
• Participated in zero down time implementation.
• Worked and exposed workflows as API.
• Worked on containerization of Pega application and migrating to Cloud Infrastructure.
• Leading a team of 6 developers and 1 BA and a product owner.
  

The Exception Processing (XP) system is an application which automats to manage dispute and fraud cases for debit cards. All chargeback’s, adjustments, reversals will flow through this system. Exception Processing makes dispute processing easy. Automated straight-through processing resolves many routine dispute transactions with minimal human intervention. Exception Processing eliminates many manual tasks, allowing you to focus on complex cases and areas where you add the most value to the business. The Exception Processing application is built on Pega PRPC Smart Dispute framework to handle and mange the fraud and dispute case. This project is an application development and maintenance project starting with requirements gathering, application design, application development, testing, implementation, user training and post implementation support. The system will be developed using the Agile Development Methodology.

Roles & Responsibility:

• Analysis of client supplied Sprint/stories (Agile methodology - using JIRA tool). Coding and testing application.
• Interacting with Business Team after completing Sprint/Stories.
• Interaction with customers for requirement gathering.
• Interacting with offshore team and delegate tasks to team members.
• Handling development tasks, defect fixes and involving in code review sessions.
• Lead the team of 3 developers in achieving the deliverable on time.

TURF is referred as TransUnion routing facility. The TURF offering several fraud products, score models, and indicative information to its customers. TURF is a router component, which analyses the request split and delegate the request to different product. The TURF processes the request and gets the vendor data from external providers or from OCS. Finally it will combine the score along with the response for the product requested and deliver to it customer.

Challenges involved in interacting with several third party products deliver them as a single response.

The TURF offering following products.

ComprehensiceLocatorReport
TotalId
Compliance Verification
IDManager StandAlone
IDManager Addon

L2C addon
OFAC
Phone Append

Roles & Responsibility

• Trained and mentored junior developers and engineers, teaching skills in Pega & Java and working to improve overall team performance.
• Worked with project managers, developers, quality assurance and customers to resolve technical issues.
• Reviewed project specifications and designed technology solutions that met or exceeded performance expectations.
• Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.