Dinesh Thakur
Logistics Operations Manager
Mumbai
Summary
Dynamic Operations Manager with over 8 years of specialized experience in the transport and logistics industry, complemented by a total of 14 years in corporate roles. Expertise in implementing technology-driven logistics solutions that optimize transportation systems and enhance operational efficiency. Proven track record in managing customer and driver connectivity, solving complex problems, and overseeing supply chain management while fostering strong vendor relationships and ensuring compliance. Skilled in team building and logistics planning, leveraging technology to streamline workflows and elevate service delivery standards.
Overview
14
14
years of professional experience
3
3
Languages
Work History
Operations Manager (Logistics and Transports)
Portflip Ventures Private Limited
08.2019 - Current
- My roles and responsibilities as Operations Manager (Department - Transportation, Logistics, and Traffic Management) involve maintaining interconnections and solving problems with clients, vendors, and partners (drivers). Transport and supply chain-related activities maintain interconnection, as well as reduce the communication gap between each other, and handle the customer care team in the Mumbai and Pune areas. First Mile to Last Mile: maintaining customer and vendor relationship management. Handle customer and driver online app-related problems, feedback. This issue escalates to the IT department, and necessary changes are discussed with the core team to guide them end to end. Inventory, invoice, and online LR creation, as well as client follow-up via call and mailing process handling.
- Dealing with LCV and MCV type vehicles, enrolling, and partner training (Mumbai and Pune region).
- Devising and executing key input/output metrics on both the demand and supply sides.
- Making Strategist: B2B and B2C Management.
- Online and offline clients and partners support.
- Develop a retention strategy to extract more business from existing customers.
- Manage the end-to-end lifecycle for customers and driver partners, from onboarding to exit.
- Growth purpose, next level, project planning.
- Logistics and transport-related sales, and digital social media marketing-related design creation.
- Manage the end-to-end lifecycle for customers and driver partners, from onboarding to exit.
- Devising and executing key input/output metrics on both the demand and supply sides.
- Work with the product team to enhance the user experience on the demand and supply side.
- Vehicle Tracking and Handle Cost-Cutting.
- Computer Proficiency & Maintain Customers and Partners Data.
- Check Transport Safety.
- Partner enrollment and training.
- Vendor Management, Team Leadership, and Team Building.
- Key Skills - Tech-based Logistics Solutions, Transport and Logistics Operations, Data-Driven Decision Making, Customer Support, Vendor and Supplier Management, Team Leadership and Development, Cost Control and Budget Management, Regulatory Compliance, Marketing Strategies, Problem Solving and Crisis Management.
Assistant Manager
Portflip Ventures Private Limited
07.2018 - 07.2019
- Procurement: Strengthen vehicle onboarding based on market mapping, surveys, cluster activity, and zone-wise fulfillments.
- Retention: Planning on improving the service level and giving better experiences to the partners.
- Reactivation: Bringing in plans to reactivate the partners and customers to use our platform.
- Planning and Program Management: Developing a tight planning process that takes the goals and priorities of the company as inputs, deconstructs them into projects and initiatives of varying complexities.
Senior Business Associate
Portflip Ventures Private Limited
06.2017 - 06.2018
- Launching a new city (Mumbai sub-area and Pune City) and partners' handlings.
- Supply survey: lead collection and find vehicle contributions average.
- Area Mapping - Zone-wise: Determine the area.
- Demand Activity - Identifying demand by industry, covering high-demand eras.
- Training - hiring supply-side and demand-side agents, giving them information about the product, and field training have been important tasks.
- Starting field work, supply onboarding.
- Reactivation: Churned customers retain activity.
Team Lead
Tikona Infinet (TIPL)
05.2014 - 02.2017
- Team Leader position handle Network support and Retention team.
- Technically provide resolution end to end and handle high level escalation.
- Customer network related problem solve online and office via physical visit.
- Customer waiver anyasis.
- Outbound calling team handle - customers feedback.
- Team building and Daily excel report creation.
- Extra Advantage skill: - Monitor Agent Call and Quality, Customer technical sound quality check, Escalation Mail Handle, Billing support also provided and Customer waiver part also handle.
Senior Network Engineer
Orient Technologies
01.2013 - 04.2014
- On call provide technical support and resolve client issue by using software technical tools.
- Provide customer and client satisfaction end to end means resolve technical queries. generate technical tts and distribute work network Department.
- Client end technical purpose internet and network issue try to resolve by using outcall and mailing process.
Data Analyst
GreenPoint Global
05.2011 - 10.2012
- Xml , html base used and maintain as per client requirements data format. ms office pdf converter. photoshop tools we are used in. xml coding language used and implement in web browser. run this web side page.
- Work on Data verification process and manage database or QC process team. Data conversion in PDF files to xml file format.
Education
Bachelor of Science - Information Technology
Mumbai University
Oriental Science And Technology College 04.2001 -
HSC - Science
ICL College
Navi Mumbai 04.2001 -
10th [SSC] -
Terna School Nerul
Navi Mumbai 06-2006
Skills
Transport Management
Interests
Reading, traveling, Designing
Affiliations
I hereby declare that the above information is true to the best of my knowledge and belief.
Date :
Place :
(Signature)
Dinesh Ulhas Thakur
Timeline
Operations Manager (Logistics and Transports)
Portflip Ventures Private Limited
08.2019 - Current
Assistant Manager
Portflip Ventures Private Limited
07.2018 - 07.2019
Senior Business Associate
Portflip Ventures Private Limited
06.2017 - 06.2018
Team Lead
Tikona Infinet (TIPL)
05.2014 - 02.2017
Senior Network Engineer
Orient Technologies
01.2013 - 04.2014
Data Analyst
GreenPoint Global
05.2011 - 10.2012
Bachelor of Science - Information Technology
Mumbai University
04.2001 -
HSC - Science
ICL College
04.2001 -
10th [SSC] -
Terna School Nerul