Dinesh V
Chennai
Summary
- Ambitious technical associate with 6 years of experience in Mainframe based application(s) support and maintenance. Having good knowledge of business and hands on JCL, COBOL, DB2 in technical perspective. Looking forward to acquire a challenging career ahead utilizing the opportunity to offer proven and developing skills within the organization.
Overview
7
7
years of professional experience
Work History
Senior Process Associate (Mainframe Production & Support)
Tata Consultancy Services
Chennai
01.2019 - Current
- Created Component Designs for the impacted modules.
- Spearheaded process improvement initiatives that resulted in a 20% reduction in operational costs, enhancing overall efficiency within the team at Tata Consultancy Services.
- Enhancement & Development of the existing/new JCL modules.
- Created Unit test cases and implemented the unit test results.
- Pointed out the dark areas in the design and helped in refining the model.
- Working with short deadlines.
- Completed the deliverable ahead of time with minimal defects.
- Additional responsibilities - Team building Activity and Sharing.
- Led the resolution of high-impact mainframe production issues, ensuring minimal downtime and maintaining service level agreements (SLAs) for critical business operations.
- Mentored and trained junior support staff on mainframe monitoring tools and incident management processes, enhancing team performance and knowledge sharing.
- Implemented process improvements that reduced incident response times by 30%, significantly increasing overall operational efficiency within the production support environment.
- Resolved customer inquiries promptly while providing excellent customer service at all times.
- Configured various components of the IBM z, OS operating system including JCL, TSO, ISPF, CICS, DB2, IMS, MQ Series.
- Monitored batch jobs and responded to alerts in a timely manner.
- Identified, troubleshot, and resolved complex system issues on the mainframe platform.
Customer Relationship Officer (CRO)
AIRTEL
Chennai
01.2018 - 08.2018
- Managing and communicating with internal/external clients to determine specific requirements and expectations, managing client expectations as an indicator of quality.
- Analyzed customer feedback data to identify trends and areas for improvement, presenting actionable insights to management that drove strategic changes in service offerings.
- Managed high-volume inbound calls while maintaining professionalism and empathy, consistently achieving a call resolution rate of over 90%.
Education
Bachelor of Computer Application -
Patrician College of Arts & Science
Chennai01.2017
HIGHER SECONDARY SCHOOL & S.S.L.C -
St. Mary's Matriculation Higher Secondary School
Chennai01.2014
Skills
- Mainframe
- DB2
- IMS
- JCL
- COBOL
- SQL
- Endevour
- BMC remedy
- SPUFI
- TSO
- SQL developer
- Incident management
- Batch job monitoring
Languages Known
- Tamil
- English
Projects
JCPenney, Inc., Since 04/14/02, JCPenney is a mid-scale American department store chain with 689 locations in United States (49 states) and Puerto Rico. In addition to selling conventional merchandise, JCPenney offers large Fine Jewellery departments, The Salon by In-style, and Sephora inside JCPenney. JCPenney stores often house several leased departments such as, Seattle's Best Coffee, optical centers, and portrait studios., Senior Process Associate (Mainframe Production & Support), Senior Support Executive, Created an automation JCL to pull report from DB2 and send to a Microsoft server., Created Component Designs for the impacted modules., Enhancement & Development of the existing/new JCL modules., Created Unit test cases and implemented the unit test results., Pointed out the dark areas in the design and helped in refining the model., Working with short deadlines., Completed the deliverable ahead of time with minimal defects., Additional responsibilities - Team building Activity and Sharing.
Hobbies
Music, Carrom, Movie, Travel
Technical Skills
Mainframe, DB2, IMS, JCL, COBOL, SQL, Endevour, BMC remedy, SPUFI, TSO, SQL developer
Key Result Areas
- Managing and communicating with internal/external clients to determine specific requirements and expectations, managing client expectations as an indicator of quality.
- Creating and managing the estimates, project plan, project schedule, resource allocation and expenses to ensure that targets are reached.
- Following the project life cycle methodology like Agile and Waterfall; defined under the process framework; ensured that customer deadlines were met within project budget.
- Developing technical solution for customers of JCPenney.
- Analysing the impact and deploying the changes which reduce performance by providing innovative solutions.
- Understanding process requirements and providing use cases for business, functional & technical requirements.
- Interacting with users for requirement gathering; preparing functional specifications and low-level design documents.
- Assisting in determining operational feasibility through analysis, problem definition, requirement analysis, and proposing solutions.
Languages Known
Tamil
Proficient
C2
English
Advanced
C1
Telugu
Intermediate
B1
Timeline
Senior Process Associate (Mainframe Production & Support)
Tata Consultancy Services
01.2019 - Current
Customer Relationship Officer (CRO)
AIRTEL
01.2018 - 08.2018
Bachelor of Computer Application -
Patrician College of Arts & Science
HIGHER SECONDARY SCHOOL & S.S.L.C -
St. Mary's Matriculation Higher Secondary School