DINESH YADAV
Operations Manager
Delhi
Summary
To attain a respective & responsible position and grow along with organization through continuous learning and utilizing all the skills to add value and excellence in every endeavor towards self as well as the organization.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
Languages
9
9
years of professional experience
Work History
Manager Mall Operation
Kw Blue Pearl Mall
12.2023 - Current
- Improved marketing to attract new customers and promote business.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Assistant Store Manager
Burger King
07.2023 - 12.2023
- Improved customer satisfaction ratings, addressing client concerns promptly and professionally.
- Managed multiple tasks simultaneously, maintaining strict deadlines and ensuring accuracy in all deliverables.
- Reduced operational costs with thorough budget analysis and effective cost-saving measures.
- Coordinated travel arrangements for Manager ensuring seamless logistics during business trips.
- Facilitated smooth operations during managerial absences by stepping up as an interim leader when required.
Shift Manager
Dunkin Donuts (JFL)
10.2017 - 07.2023
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Assisted restaurant manager in financial duties such as budgeting, forecasting, expense tracking, and payroll administration.
- Ensured compliance with health department regulations by maintaining a clean and safe dining environment.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Maintained positive relationships with vendors to ensure timely delivery of high-quality products at competitive prices.
- Coordinated special events and promotions, drawing in new customers and increasing revenue.
- Coordinated with kitchen staff to ensure timely preparation and delivery of dishes, maintaining high customer satisfaction.
- Managed inventory and negotiated with suppliers to reduce costs, ensuring profitability.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Managed staff schedules and maintained adequate coverage for all shifts.
Education
10th -
U.P Board
12th - undefined
U.P Board
BA - undefined
DDU University
Skills
Self-motivated, performance driven character
Pleasant and effective team-worker
Relationship building ability at all levels
Excellent communication, presentation and problem solving skills
Strongly belief in providing quality service
Detail oriented with ability to work under pressure and strict deadline
Strategic sales planning
Ability to evaluate alternatives and decide to plan of action
Hard working
Quick learner
Honest & Team player
Optimistic
Basic knowledge of MS Office, internet browsing
Vendor management
Team leadership
Operations management
Customer service
Staff training and development
Budget control
Brand management
Revenue management
Team building
Customer relationship management
Interests
Listening Music
DECLARATION
I hereby declare that the above information provided by me is true to the best of my knowledge.
JOB PROFILE
- aintenance & Technical Operations:Routine Maintenance: Overseeing and scheduling preventative maintenance for building systems (HVAC, electricity, plumbing).
Repairs & Upgrades:Inspecting structures and managing repairs or renovations.Infrastructure Reliability: Ensuring 24/7 uptime of critical equipment.
- Health, Safety & Compliance:Regulatory Compliance: Ensuring compliance with all local laws, health and safety standards, and building codes.
Security & Safety: Managing security personnel, systems, and emergency preparedness/response.
- Financial & Resource Management:Budgeting: Developing, monitoring, and controlling operating budgets (OPEX) and capital projects (CAPEX).
Cost Optimization: Reducing utility consumption and minimizing operational costs.
- Vendor & Contractor Management:Contracting: Selecting, managing, and evaluating external vendors for services like security, cleaning, and catering.
Quality Assurance: Monitoring vendor performance against Service Level Agreements (SLAs).
- Space & Workplace Management:Space Planning: Optimizing office layout and managing facility space allocation.
Employee Experience: Ensuring a clean, safe, and functional working environment.
music
I like to listening music in free time to fresh mind prepare for work load
Timeline
Manager Mall Operation
Kw Blue Pearl Mall
12.2023 - Current
Assistant Store Manager
Burger King
07.2023 - 12.2023
Shift Manager
Dunkin Donuts (JFL)
10.2017 - 07.2023
BA - undefined
DDU University
12th - undefined
U.P Board
10th -
U.P Board