Dineshkrishna G
Salem
Summary
Resourceful professional in technology support, known for high productivity and efficient task completion. Specialize in network troubleshooting, system configuration, and security protocols management. Excellent in problem-solving, communication, and teamwork, using these soft skills to effectively resolve issues and improve network performance.
Overview
5
5
years of professional experience
Work History
Network Operations Associate
A J Gallagher
Chennai
09.2024 - 10.2024
- Monitored network performance to identify and resolve issues.
- Provided technical support to users experiencing networking problems.
- Installed software updates for operating systems and applications running on networks.
- Managed user accounts by creating and modifying access privileges according to organizational standards.
Support Analyst
Westpac Banking Corporate
Chennai
11.2020 - 08.2024
- Provided technical support to clients via telephone and email, resolving complex issues.
- Answered questions regarding software functionality, troubleshooting hardware and software problems, and configuring system settings.
- Monitored network performance, ensuring systems are functioning properly and responding in a timely manner.
- Evaluated customer feedback to identify areas of improvement and implemented changes accordingly.
- Performed daily maintenance activities such as Change management, Healthcheck, system backups.
- Created detailed documentation for all support related tasks including problem resolution steps and best practices.
- Developed scripts for automating repetitive tasks with an emphasis on efficiency and accuracy.
- Resolved conflicts between users by providing appropriate solutions based on their individual needs.
- Managed user accounts within Active Directory environment while ensuring compliance with company's security policies.
- Assisted in developing strategies for improving overall system performance through capacity planning or optimization techniques.
- Collaborated closely with other departments to resolve escalated customer issues quickly.
- Documented user information, issue details and solutions on service tickets and closed tickets upon resolution.
- Handled password resets, software updates and issues promptly, escalating critical problems to appropriate resources.
- Monitored server event logs to identify and resolve performance and security issues.
Backup Administrator
Daimler MBFS
Chennai
03.2020 - 10.2020
- Maintained, monitored and troubleshot backups on multiple servers using Symantec NetBackup, EMC Avamar, IBM Tivoli Storage Manager and Commvault Simpana software.
- Developed and implemented backup strategy and process to ensure data security.
- Created scripts for automation of daily system administration tasks related to backups.
- Ensured the successful execution of all scheduled jobs with minimal disruption to business operations.
- Performed regular reviews of backup logs to identify potential issues or problems.
- Monitored storage utilization trends to ensure effective capacity planning was in place.
Education
Bachelor of Science - Computer Science
K.S.R College of Arts And Science
Tiruchengode03-2019
Skills
- Application support
- Incident management
- System administration
- Ticketing systems
- Teamwork and collaboration
- Team building
Accomplishments
- Data Analytics & Insights: Microsoft Certified: Power automate RPA Developer Associate E2 VILT
- Service & Commitment Award.
Timeline
Network Operations Associate
A J Gallagher
09.2024 - 10.2024
Support Analyst
Westpac Banking Corporate
11.2020 - 08.2024
Backup Administrator
Daimler MBFS
03.2020 - 10.2020
Bachelor of Science - Computer Science
K.S.R College of Arts And Science
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