Summary
Overview
Work history
Education
Skills
Accomplishments
Certification
Timeline
Volunteer
DINESH KUMAR

DINESH KUMAR

Project Manager III
Triplicane, Chennai,India

Summary

  • Certified Scrum Master with 18 years of experience in Agile Project Management, Delivery & Release Management, Quality Assurance, Stakeholders Management, and People Management, targeting challenging roles in dynamic organizations to leverage skills and expertise for driving successful project outcomes and contributing to business growth.
  • Responsible for end-to-end project management, including project initiation, delivery, stakeholder management, and project closeout for the span of 8 yrs.
  • Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
  • Proficient in Agile/Lean methodologies like Scrum and Kanban, with a comprehensive understanding of project management life cycle and monitoring progress, leading to successful change in projects and building credibility with executive teams and staff.
  • Insightful Understanding Scrum events including sprint planning sessions, backlog grooming, daily scrums, sprint reviews and sprint retrospectives, release planning and reviews.
  • Adept at key skills and competencies such as bridging the gap between business and technology, envisioning the bigger picture, providing innovative solutions, and collaborating with cross-cultural teams.
  • Successfully ensured the reliability and availability of critical systems and services as an SRE (Site Reliability Engineer) in Maintenance and Incident Handling.
  • Proven management skills in formulating and implementing effective strategies while managing & leading teams spread across geographies such as Asia, Europe and US.
  • Respect and Leverage Human Capital: Motivated, mentored and led culturally diverse and multi-nationality team; expertise in building and motivating large teams that well exceed corporate expectations.
  • Expertise in delivery management and project management activities including finalization of technical / functional specifications, estimation, scheduling and resource management.
  • Stakeholder Engagements & Satisfaction: gathering and understanding requirements of PO’s, clients & other multiple stakeholders; followed by translation into functional specifications as well as provisioning of suitable solutions.
  • Drove Insights, innovation governance, multi-client global delivery responsibility of accounts; IT Strategy Architect with skills in developing a project governance model for IT projects with emphasis on providing transparency in project selection, project priority and execution.

Overview

19
19
years of professional experience
1
1
Certification

Work history

Change Agent

Delivery Lead

  • About: Pret A Manger is the leading international sandwich shop based in UK
  • Worked with Digital Products for Loyalty Stream to hold on Promotions and Campaigns
  • And SRE Maintenance Operations
  • Responsibilities:
  • Successfully ensured the reliability and availability of critical systems and services as an SRE (Site Reliability Engineer) in Maintenance and Incident Handling, resulting in improved system performance and reduced downtime
  • Implementing a structured incident handling process, promptly responding to and resolving service disruptions and incidents, and conducting root cause analysis
  • Collaborating with cross-functional teams to identify potential vulnerabilities and proactively implementing preventive measures, leading to improved system reliability and availability
  • Played a key role in change management planning, assessing the impact of proposed changes, and analyzing the success and effectiveness of implemented changes, leading to successful project outcomes.

Project Manager III

Photon Interactive Pvt. Ltd
Chennai
01.2014
  • Managing end-to-end project management, including project initiation, delivery, stakeholder management, and project closeout, ensuring project milestones are completed on time and with desired results
  • Implementing a structured incident handling process, promptly responding to and resolving service disruptions and incidents, and conducting root cause analysis
  • Collaborating with cross-functional teams to identify potential vulnerabilities and proactively implementing preventive measures, leading to improved system reliability and availability
  • Setting budgets, agreeing project time scales and deadlines with clients, and managing project risks, ensuring projects are delivered on time and within budget
  • Defining processes and tools best suited to each project, creating detailed project roadmaps, plans, schedules, and work breakdown structures, leading to streamlined project execution
  • Achievements:
  • Successfully ensured the reliability and availability of critical systems and services as an SRE (Site Reliability Engineer) in Maintenance and Incident Handling, resulting in improved system performance and reduced downtime
  • Played a key role in change management planning, assessing the impact of proposed changes, and analyzing the success and effectiveness of implemented changes, leading to successful project outcomes
  • Led teams across technical, financial, and business disciplines, ensuring project milestones were completed on time and with desired results, contributing to overall business growth
  • Streamlined project management processes and tools, resulting in improved efficiency and reduced project delivery times
  • Developed and implemented project management best practices and methodologies, leading to enhancement in project success rates and a reduction in project delivery times
  • Successfully managed a team of 50 professionals, providing mentorship and guidance, resulting in increased employee satisfaction and reduced turnover rates
  • Functional Expertise:
  • Defining project vision, roadmap and growth opportunities, goals & creating visions for new products; creating project roadmaps, manage backlogs, supervising development stages, anticipate client needs, evaluate & report product progress
  • Providing overall direction, coordination, implementation, execution, control and completion of specified projects ensuring consistency with program management governance
  • Guiding the team in implementing methodology rules to deliver rapid and reliable business products
  • Providing overall leadership & management to strategize and operationalize business plans to achieve business and financial targets with a cross-functional team
  • Initiating & managing complex, departmental work by building governance model and driving continuous improvement in metrics, SOPs, KPIs, SLAs, performance management
  • Directing & undertaking large-scale, complex programs with a focus on technology transformation; verifying project/program progress & outstanding issues and ensuring the quality & timeliness of deliverables; defining standard practices and preparing weekly & monthly progress analysis using earned value method, various reports, review change, variation order & contractor's claims and billing
  • Coordinating for project KPIs to determine accurate status of the project, making tactical decisions to allocate resources and assigning staff requirements to maintain project on target
  • Impressive success in managing project management activities, ensuring timely deliveries as per defined quality standards; implemented project plans, risk assessments and contingency plans
  • Headed complete portfolio of projects including planning, vendor selection and execution of programs; formulated operating budgets to ensure optimum utilization of available funds towards the accomplishment of overall corporate objectives
  • Growing business through delivery & stakeholder management, P&L Management, Digital Transformation and Business Development
  • Managing large transformation by defining program roadmap to align the strategic vision of the client to the strategic vision of the program & organization to maximize ROI and achieve program benefits using New ways of working models
  • Scheduling, planning and actively participating in Scrum ceremonies
  • Engaged in daily stand-ups, reviews, retrospectives, sprint/release planning, demos and other Scrum related meetings
  • Shouldering the responsibility of managing resources required for the project; defining and implementing roles and responsibilities of team members for operational excellence and quality deliverables
  • Administering all aspects of multiple projects to ensure that overall program is aligned to & directly supports achievement of strategic objectives

Pret A Manager

03.2022 - 11.2023

Program Manager

UnitedLex
02.2022 - 03.2022
  • About: United Lex is a data and professional services company delivering outcomes that create value for high-performing law firms and corporate legal departments in the areas of litigation and investigations, intellectual property, contracts, compliance, and legal operations
  • Responsibilities:
  • Streamlined project management processes and tools, resulting in improved efficiency and reduced project delivery times.

Project Manager

Medline Healthcare
03.2021 - 02.2022
  • About: Medline Has Embarked on A Journey to Redesign Their “Medline Skin Health Platform”
  • The platform comprises of clinician, patient and sales rep facing NE1 WMS Mobile and website application and an admin portal which through the content and user access can be managed
  • Responsibilities:
  • Responsible for the project management throughout the entire project lifecycle, including project initiation / proposals, project delivery, business liaison / stakeholder management, post-implementation review and project closeout / handover
  • Led teams across technical, financial, and business disciplines, ensuring project milestones were completed on time and with desired results, contributing to overall business growth
  • Streamlined project management processes and tools, resulting in improved efficiency and reduced project delivery times
  • Developed and implemented project management best practices and methodologies, leading to enhancement in project success rates and a reduction in project delivery times
  • Successfully managed a team of 50 professionals, providing mentorship and guidance, resulting in increased employee satisfaction and reduced turnover rates
  • Impressive success in managing project management activities, ensuring timely deliveries as per defined quality standards; implemented project plans, risk assessments and contingency plans.

Project Manager

Loreal
03.2017 - 03.2021
  • About Maintenance and Localization Projects (L'oreal Paris, Redken, Kerastase, Mixa, LRP)
  • Responsibilities:
  • Managing end-to-end project management, including project initiation, delivery, stakeholder management, and project closeout, ensuring project milestones are completed on time and with desired results
  • Implementing a structured incident handling process, promptly responding to and resolving service disruptions and incidents, and conducting root cause analysis
  • Collaborating with cross-functional teams to identify potential vulnerabilities and proactively implementing preventive measures, leading to improved system reliability and availability
  • Guided in setting the budgets, agreeing project time scales and deadlines with clients, and managing project risks, ensuring projects are delivered on time and within budget
  • Defining processes and tools best suited to each project, creating detailed project roadmaps, plans, schedules, and work breakdown structures, leading to streamlined project execution
  • Independently handled in completion of Localization for EMEA Countries utilizing Sitecore CMS.

QA Manual Lead

Best Buy Inc
09.2015 - 03.2017
  • About Best Buy Co., Inc
  • Is an American multinational consumer electronics corporation headquartered in Richfield, Minnesota
  • It is the largest retail store in United States
  • Dotcom Profile Management team provides ensures ongoing through leadership, accountability and delivery for the optimization of the digital, loyalty account management and order self-service experiences, and enablement of fraud prevention and deterrence on BestBuy.com
  • Responsibilities:
  • Responsible for maintaining profile management team in manual team
  • Developed and maintained strong working relationships with the areas engaged with the overall QA Team
  • Responsible for handling and working with onsite Dev and QA team for interactions with the Order Self Service management work
  • Handled the holiday release cycle and projected them to stakeholders
  • Co-ordinated with the team for handling the APT and IPT testing period
  • Majorly involved in interacting with cross teams to make sure that team ensures necessary evidence for testing
  • Collaborated with the automation team for developing the automation scripts TAW tool
  • Provided the inputs to the team while developing the test design and test cases for manual
  • Provided test review comments both for the manual and automation team
  • Participated in daily scrum and status call updates to the QA team meetings
  • Attended the daily onshore calls and clarified the queries concerned with the team
  • Make sure the team understands the requirements, user stories, and in every sprint, and provided valuable inputs.

QA Manual Lead

Walgreens Chicago USA, Photon Infotech Inc
03.2015 - 09.2015
  • About This application is developed for Walgreens, the largest drugstore chain in the United States
  • Walgreens provides access to consumer goods and services, plus pharmacy, photo studio, health and wellness services in the United States through its retail drugstores, Walgreens Health Services division, and Walgreens Health and Wellness division
  • WAGARD works on making the existing Walgreens application to an adaptive responsive designed website for Desktop, Mobile and Tablet
  • Responsibilities:
  • Responsible for maintaining EWS team both manual and Automation team
  • Develop and maintain strong working relationships with the areas engaged with the overall QA Team
  • Responsible for handling the onsite-offshore model for EWS
  • Co-ordinate the automation team for developing the automation scripts in cucumber framework
  • Provided the inputs to the team while developing the test design and test cases for manual
  • Provided test review comments both for manual and automation team
  • Participated in daily scrum and status call updates to the QA team meetings
  • Attended the daily offshore calls and clarified the queries
  • Make sure the team understands the requirements, user stories, and in every sprint, and provide valuable inputs
  • Client: Walgreens Adaptive Responsive Design (WAGARD

QA Manager

01.2014 - 03.2015
  • About: This application is developed for Walgreens, the largest drugstore chain in the United States
  • Walgreens provides access to consumer goods and services, plus pharmacy, photo studio, health and wellness services in the United States through its retail drugstores, Walgreens Health Services division, and Walgreens Health and Wellness division
  • WAGARD works on making the existing Walgreens application to an adaptive responsive designed website for Desktop, Mobile and Tablet
  • Responsibilities:
  • Provide leadership and guidance to build and maintain a high-performance environment
  • Provide specific training, coaching, direction and mentoring to the QA team
  • Develop and maintain strong working relationships with the areas engaged with the overall QA Team
  • Identify and optimize the existing processes
  • Ensure both new and existing processes are followed
  • Identify the various tools needed by QA team and help customize these various tools based on testing needs
  • Identify and help build the automation model, framework and approach
  • Identify and build regression test bed
  • Participate in daily standup meeting and report status
  • Assist in QA management in identifying and escalating the risks
  • Products: API Key Management, Upgrade / Migration, ARIS Integration and Designer
  • Period:

QA Specialist

ActiveSOA
09.2013 - 01.2014
  • About CentraSite Application Programming Interface (API) Management platform enables enterprises to selectively externalize their new and existing assets as APIs across various channels, monitor the interface's lifecycle with integrated infrastructure, and make sure the needs of developers and applications using the API are met
  • Application Program Interfaces (APIs) are the new distribution channel for CentraSite assets
  • With an integrated infrastructure, you can securely expose your APIs to external developers and partners (By partners we mean any external entities with which your enterprise interacts, such as suppliers and other vendors, dealers and distributors, customers, government agencies, trade organizations and so forth.), and provide design time and run time governance capabilities to the APIs
  • Responsibilities:
  • API Management End to End test plan and testcase coverage
  • Contributed for the daily promotion ARIS Proxy BVT
  • Developed UI and API Automated test cases for API Management End-To-End scenarios
  • Contributed test failure analysis fixes for multiple test plans for CentraSite Active SOA
  • Conducted sessions on integration aspects of CentraSite to other teams
  • Co-ordinated weekly meetings with ARIS and Mediator teams
  • Contributed on Upgrade/Migration test automation with customer DB
  • Environment: Windows XP, IE10, Firefox 3.x, Selenium, Bean Shell Script, SAG Perl Framework (QETT), X-Ray, Vordel
  • SOAPbox, soapUI, Jmeter2.x, Jenkin
  • Products: CentraSite

Senior QA Engineer

Software AG
Chennai
01.2010 - 09.2013
  • Develop comprehensive test plans based on project requirements and design specifications
  • Define testing strategies, including manual and automated testing approaches, to ensure thorough test coverage
  • Collaborate with cross-functional teams to understand project goals and timelines
  • Conduct manual and automated testing to verify software functionality, performance, and reliability
  • Execute test cases and scenarios, identifying defects and tracking them to resolution
  • Generate detailed test reports, providing insights into test coverage, test results, and defect metrics
  • Collaborate with developers to reproduce, analyze, and resolve identified issues
  • Identify opportunities to enhance the QA process, methodologies, and tools
  • Propose and implement improvements to increase the effectiveness and efficiency of testing
  • Stay updated on industry best practices and emerging trends in software quality assurance.

QA Test Engineer

CentraSite Active SOA, Software AG
Chennai
07.2004 - 12.2010
  • CentraSite GE, X-Registry
  • Period:, Execute manual test cases based on project requirements and design specifications
  • Record and document test results, ensuring accurate and detailed information
  • Identify, document, and prioritize software defects, working closely with developers for resolution
  • Clearly communicate issues and collaborate with the team to ensure timely bug fixes
  • Set up and configure testing environments, ensuring they mirror production conditions
  • Collaborate with system administrators and developers to resolve any environment-related issues
  • Generate and manage test data required for various test scenarios
  • Ensure data integrity and relevance to test cases.

Education

Bachelor of Engineering - Electrical & Electronics Engineering (EEE

Madras University
2000

Skills

  • TECHNICAL SKILLS
  • Project Management Tools :
  • Atlassian(Jira and Confluence), Azure DevOps, Gantt Charts, Smartsheet
  • Microsoft tools:
  • Teams, Word, Excel, PowerPoint, Outlook, OneNote and OneDrive
  • ITSM Tool:
  • ServiceNow
  • Defect Tracking:
  • Jira, DevOps, Insight, Siebel, Source Forge, Software AG's SAGSIS
  • Platforms:
  • GCP, Windows NT/2000/2003/XP, Solaris, Linux, MAC
  • Testing Framework:
  • TestNG, Junit
  • Application Servers:
  • WebSphere, WebLogic, Jboss, Apache Tomcat
  • Database Servers:
  • DB2, Oracle, SQL Server, Tamino, MongoDB
  • Languages:
  • Java, Bean Shell scripts
  • SOFT SKILLS
  • Collaborator
  • Thinker
  • Planner
  • Innovator
  • Communicator

Accomplishments

  • Insightful Understanding Scrum events including sprint planning sessions, backlog grooming, daily scrums, sprint reviews and sprint retrospectives, release planning and reviews
  • Adept at key skills and competencies such as bridging the gap between business and technology, envisioning the bigger picture, providing innovative solutions, and collaborating with cross-cultural teams
  • Successfully ensured the reliability and availability of critical systems and services as an SRE (Site Reliability Engineer) in Maintenance and Incident Handling at Photon Infotech Inc
  • Proven management skills in formulating and implementing effective strategies while managing & leading teams spread across geographies such as Asia, Europe and US
  • Respect and Leverage Human Capital: Motivated, mentored and led culturally diverse and multi-nationality team; expertise in building and motivating large teams that well exceed corporate expectations
  • Expertise in delivery management and project management activities including finalization of technical / functional specifications, estimation, scheduling and resource management
  • Stakeholder Engagements & Satisfaction: gathering and understanding requirements of PO's, clients & other multiple stakeholders; followed by translation into functional specifications as well as provisioning of suitable solutions
  • Drove Insights, innovation governance, multi-client global delivery responsibility of accounts; IT Strategy Architect with skills in developing a project governance model for IT projects with emphasis on providing transparency in project selection, project priority and execution, Appium, UIAutomation
  • Behavior Driven Development:
  • Cucumber, JBehave
  • Testing Methodologies:
  • UI and API Test Automation, Functional & Regression Testing, User Acceptance testing (UAT), Integration & Migration Testing, Performance / Stress / Load Testing
  • Web Automation Tools:
  • Selenium RC, Selenium Web Driver and Selenium Grid
  • Testing Tools:
  • HP Quick Test Pro, Apache JMeter, Software AG QETT
  • XML Technologies:
  • X-Ray, Vordel Soapbox, SoapUI, XMLSpy, XPATH Editor
  • Third Party Tools
  • Braze, Contentful, CommerceTools, EagleEye, Auth0, ChargeBee, Delieverect, LaunchDarkly, POS Simulators

Certification

IT Roadmap & Strategic Planning People Management & Leadership Agile / Scrum Methodologies Global Delivery Excellence Budgeting/ P&L Management Project / Product and Program Management Technology Leadership Resource Management Stakeholder Engagements Business / Client Requirement Gathering Quality Management System SDLC/STLC

Timeline

Pret A Manager

03.2022 - 11.2023

Program Manager

UnitedLex
02.2022 - 03.2022

Project Manager

Medline Healthcare
03.2021 - 02.2022

Project Manager

Loreal
03.2017 - 03.2021

QA Manual Lead

Best Buy Inc
09.2015 - 03.2017

QA Manual Lead

Walgreens Chicago USA, Photon Infotech Inc
03.2015 - 09.2015

Project Manager III

Photon Interactive Pvt. Ltd
01.2014

QA Manager

01.2014 - 03.2015

QA Specialist

ActiveSOA
09.2013 - 01.2014

Senior QA Engineer

Software AG
01.2010 - 09.2013

QA Test Engineer

CentraSite Active SOA, Software AG
07.2004 - 12.2010

Change Agent

Delivery Lead

Bachelor of Engineering - Electrical & Electronics Engineering (EEE

Madras University

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DINESH KUMARProject Manager III