Dinesh Kumar Chodavaram

Bengaluru

Summary

A confident and passionate professional with a strong technical background, aiming to contribute to the development and growth of the associated organization in a challenging and creative environment.
Experienced in ServiceNow and in all phases of Software Programming, and ITSM process implementation that includes requirements gathering, analysis, design, development, testing, maintenance, and migration.
Real-time experience in functional IT Service Management (ITSM) framework and implementation. Using knowledge and experience to deliver end-to-end methodologies within ServiceNow, which includes architecting technical implementation of IT Infrastructure Library (ITIL) processes, organizing and prioritizing development efforts, interacting with vendors and management, and organizing administrator efforts.
Comprehensive understanding of the technical application of Change Management, Incident Management, Problem Management, Service Mapping, Service Catalog, Configuration Management, Reporting, Discovery, and Integrations.
Extensive experience in designing, developing, testing, and deploying ITOM solutions.
Worked on multiple products of ServiceNow largely focused on CMDB, Discovery, ITAM (SAM, and HAM), and HRSM.
Experienced in Service Mapping, including discovery, mapping, and visualization of IT infrastructure and services.
Designed the ServiceNow upgrades for the organization, including cloning instances, scheduling an upgrade, and fixing issues post- and pre-upgrade.
Expertise in creating and managing Client Scripts, Service Catalogs, Order Guide, Business Rules, UI policies, UI actions, and Scripts Including SLA and Import sets.
My experience in integrating ServiceNow with other third-party systems and tools has helped to streamline workflows, automate tasks, and improve the overall efficiency of IT operations.
I am knowledgeable in REST APIs, SOAP, JSON, XML, and other web technologies and deeply understand data integration methods.
Played a vital role in integrating ServiceNow with various systems such as Active Directory, SCCM, JIRA, and AWS.
I possess excellent communication and collaboration skills, enabling me to work closely with stakeholders, customers, and project teams to ensure successful project delivery.
Involvement in designing and creating scoped applications and generating insights and email alerts in ServiceNow.
Goal-oriented individual with excellent interpersonal, communication, documentation, problem-solving, analytical, and programming abilities in time-sensitive, high-quality, and multitasking contexts.

Overview

years of professional experience

Work History

Sr. ServiceNow Developer

Neptune Information Solutions Limited

08.2023 - Current

Creating and maintaining the SCCM integration.
Responsible for handling the issues related to Mid servers.
Responsible for configuration and maintaining assets.
Experienced in ITSM, ITOM, and integrations, as well as designing, developing, and implementing solutions that help organizations streamline their IT operations and achieve their business goals.
Provided technical support and troubleshooting to end-users to ensure seamless operation of ITOM tools.
Implementation of different modules of ServiceNow as per requirements and ITIL process - Incident Management, Problem Management, Change Management, and Service Catalogs.
Automated the incident management process by creating custom workflows to approve, schedule, and implement changes using Flow Designer.
Managing and running the Change Management process to make sure all the changes are taking place in the client environment in a controlled manner.
Designed and implemented Service Mapping solutions to visualize and understand the dependencies and relationships between various IT infrastructure components, including servers, applications, databases, network devices, and load balancers.
Conducted regular maintenance and upgrades to ensure optimal performance and stability of ITOM solutions.
Developing integrations for both inbound and outbound SOAP & REST.
Designed and configured the ServiceNow Discovery platform to discover IT assets and services, including hardware, software, and virtual assets.
Scheduled, coordinated, and deployed server updates, and maintenance with limited downtime.
Maintained discovery patterns for various infrastructure components, such as servers, network devices, databases, and applications.
Responsible for configuring and managing the cloud credentials and ensuring that the tool is properly integrated with other IT management tools.
Integrated cloud infrastructure tools like AWS, and Azure within the organization.
Involved in user verification /sanity checks are performed post-deployment.
Integrated ServiceNow with internal/ external systems and developed solutions using JavaScript, REST, SOAP, and other web technologies.
Created and modified various Business Rules, and Script includes, including Ajax, jQuery, JavaScript, and Jelly scripts, UI Actions, and UI Policies for the existing and customized applications as per the business requirements.
Responsible to coordinate with the escalation management team on Root Cause Analysis for failed changes.

ServiceNow Developer

Capgemini Technology Services India Limited

01.2021 - 07.2023

Responsible for looking at ServiceNow Issues in Incident / Problem / Change as per business needs and updates.
Performed configurations and customizations of form design and layout for various ITIL processes for Incident Management, Problem Management, Knowledge Management, Change Management, Asset Management, and Service Catalog.
Involved in working and developing ServiceNow plugins and customizations.
Worked on Glide Ajax and Glide Records for scripting and UI actions.
Worked on fixing bugs and enhancements for Incident, Problem, Change Management, and Service Catalog modules.
Created custom tables, joined tables through Database views, and populated the fields through Java Script.
Participated in designing the Authentication services and Entitlement services on REST and SOAP.
This can include the automatic assignment of incidents to appropriate teams, sending notifications to stakeholders, and tracking the status of the incident using the Flow Designer.
Developed and maintained Service Mapping patterns and sensors to enhance discovery and mapping capabilities, ensuring accurate and up-to-date representation of the IT landscape in the CMDB.
Worked with business stakeholders to identify process improvement and automation opportunities, leveraging ITOM solutions to streamline workflows and improve efficiency.
Experience in developing and customizing ServiceNow forms, and advanced configurations including Business Rules, UI Pages, UI Macros, UI Scripts, Script Includes, ACLs, Client Scripts, workflows, custom tables, reports, and dashboards to meet specific HR requirements.
Review and understand how the Cloud Provision Works with the Orchestration module of the ServiceNow Platform.
Working knowledge of JavaScript, Python, Angular JS, AJAX, CSS, HTML, and Bootstrap.
Performed data migration enforcement tasks.
Created Business Rules, and UI Actions by using Glide Script.
Worked on LDAP integration to update the users and groups.
Performed system and integration testing with sample and live data.

ServiceNow Developer/ Administrator

RILogix Technologies India Pvt Ltd

06.2019 - 12.2020

Worked with business stakeholders to translate business requirements into functional requirements within ServiceNow.
Worked on UI customizations for forms, lists, and UI actions.
Ensured development opportunities on the ServiceNow platform are identified to meet evolving business needs and align with key business strategies.
Managed data with Tables, the CMDB, Import Sets, and Update Sets.
Created Service Catalog Items with User criteria, variables, variable sets, record producers, and workflows after reviewing user stories with business analysts.
Worked on identifying the users, groups, and categories and following the ITIL standards while designing these solutions.
Used system logs to view information about system activity (Workflow, Configuration, Transaction, Email, Events, and System and Upgrade logs).
The Service Catalog (Request Item, Order guide, and record producer) has been created based on client requirements.
A workflow has been created to support the approval workflow and task assignment.
Worked on the ServiceNow CMDB Classes for Asset and Configuration their relationships and dependencies.
Worked on and resolved incidents and requests in an IT role for Asset Management and CMDB issues.
Created data fix scripts for data corruption issues and documented Root Cause Analysis.
Experience in designing and implementing Service Mapping workflows, including event management, service catalog, and incident management.
Set up the SLA for the incident, problem, and change management processes as per the requirement.
Worked as a Pre and Post installation consultant to define and implement industry (ITIL) best practices for the ServiceNow ITSM Platform.

Education

Bachelor's of Technology - Computer Science

Sri Venkateswara College of Engineering

Tirupati, India

05.2019

Skills

Programming Languages: Java, JavaScript, Angular JS, jQuery, Python
Web Technologies: XML, JavaScript, HTML, CSS, PHP, Ajax, JSON
Framework & Tools: ServiceNow, Eclipse, SCCM, SQL Developer, Microsoft Visual Studio, PyCharm, MS Office, Client Script/Calling server side, code using Glide Ajax in Client Script
Databases: MySQL, Oracle, Microsoft SQL Server, SQLite

Cloud Platform: Amazon Web Services (AWS), AZURE
Other Concepts: OOPs, Data Structures, Algorithm design, Agile, Multi-threading, MVC,
Soft Skills: Critical thinking, Problem-Solving, Logical analysis, Team Collaboration, Multilingual, Documentation, and Reporting

Timeline