Dineshkumar G M

• Modeled core Agile principles, ensuring consistent methodology application across teams. Empowered teams to self-organize and grow cross-functionally in Agile practices.
• Facilitates all Scrum ceremonies – Daily Stand-up, Sprint Planning, Story grooming, Product demo and Sprint retrospectives.
• Tracked and communicated teams and leadership with key metrics like burn down, burn up chart and velocity trend, sprint/release progress.
• Proactively identifies additional cost-savings to reduce overall project expenditures.
• Assessed project activities using quality measurements to ensure deliverables meet or exceed expectations and integrate with overall project.
• Coached the Product owner, Business Analyst on backlog grooming and prioritization of product backlog aligned with stakeholder requirements.
• Monitored progress and performance diligently, fostering continuous team improvements, and delivering comprehensive status reports to all stakeholders.
• Developed custom Scrum boards for better task tracking and transparency within the team.
• Skillfully conducted Requirement Elicitation and GAP analysis, driving project success from POC to Go-Live as a dedicated Scrum Master.
• Implementing, Configuring, Administrating and Managing Single / Multi-tenant environment on Verint Cloud Services.
• Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decision making.
• Managed schedules, accepted time off requests and found coverage for short shifts.
• Managing multiple Customers Accounts by planning on Monthly bulletins, Executive Summary & Deployment Activities by acting as SDM.
• Troubleshooting of day-to-day Tac-3 Verint issues and ensure end to end coordination till closure.
• Managing & Validation of Provisioning tasks for Onboarding new customers.

Accomplishments:

• Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
• Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
• Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
• Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
• Coached team members in techniques necessary to complete job tasks.
• Trained new team members by relaying information on company procedures and safety requirements.
• Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
• Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
• Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
• Conducted daily stand-up meetings, sprint planning sessions, and sprint reviews, ensuring effective communication among team members.

• Configuring and Administrating client and Supervisor Altitude UCI 8 & Verint Data zones.
• Resolved complex technical issues, restoring system functionality and minimizing downtime.
• Managed multiple projects simultaneously while prioritizing deadlines effectively under pressure through meticulous organization skills and time management.
• Reduced downtime and improved productivity by providing timely technical support to clients, addressing their concerns and solving problems quickly.
• Facilitated knowledge transfer among team members by leading training sessions on new tools, techniques, or industry best practices relevant to the role of Technical Consultant.
• Trained business-users on new systems, fostering a smooth adoption process and empowering users to maximize the potential of new technologies.
• Created comprehensive documentation detailing technical specifications, system configurations, procedures, and user guides for reference purposes both internally and externally for clients.
• Designed and implemented data migration strategies, ensuring seamless transition between systems with minimal disruption to business operations.
• Collaborated with cross-functional teams to complete complex projects on time and within budget constraints, meeting or exceeding project requirements.
• Developed and maintained strong client relationships, ensuring repeat business and sustained revenue growth.

• Installing, configuring, and administrating client Altitude UCI 8.2 & Verint v11.1.
• Daily monitoring Altitude assisted server and connectivity of Verint v11.1 application , back up & archival server.
• Installing, configuring, troubleshooting, and maintaining Microsoft server 2008 R2 &20212 R2, Active Directory.
• Improved IT infrastructure by implementing strategic technology solutions and optimizing system performance.
• Configuring, troubleshooting, and maintaining DNS, FTP, updating Group policies.
• Installing and Managing Symantec Endpoint Protection Console version 12 ,12.4 & 13.5 by deploying with client machines.
• Installing and configuring failover with Mirroring of databases, Altitude IVR servers, Verint Member groups by associating extensions.
• Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
• Managed life cycle replacement of hardware and software.
• Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.