DINESH KUMAR K
Chennai
Summary
Dynamic Quality Assurance Specialist with expertise from NatWest Group, adept at enhancing KYC/CDD processes and mitigating financial crime risks. Proven track record in transaction monitoring and fraud prevention, leveraging Salesforce CRM and customer-centric communication to drive operational efficiency. Committed to delivering value-added documentation and ensuring regulatory compliance.
Overview
13
13
years of professional experience
Work History
Quality Assurance Specialist
NatWest Group
08.2024 - Current
- Quality Assurance Specialist / Subject Matter Expert
- Executed end-to-end customer due diligence (CDD) and risk assessment frameworks for high-net-worth individuals
- Corporate entities, and complex business structures to evaluate potential financial crime exposure.
- Performed detailed background screening using global sanctions watchlists, PEP databases, and adverse media sources to
- Mitigate business and operational risks.
- Conducted rigorous quality reviews of CDD, EDD, and suspicious activity documentation to ensure total accuracy
- Regulatory alignment, and adherence to internal policy.
- Evaluated Anti-Money Laundering (AML) operational workflows and compliance processes, proactively identifying gaps
- And introducing targeted corrective actions.
- Delivered specialized technical support on complex customer onboarding files, resolving risk escalations and ensuring
- Strict compliance with global KYC/CDD standards.
- Conducted deep-dive analysis on high-risk customer accounts and intricate corporate ownership models to formulate
- Effective risk-mitigation measures.
- Collaborated with business operations and IT teams to enhance and automate KYC/CDD workflow tools, optimizing data
- Quality and operational turnaround times.
- Coordinated with external auditors and regulators during compliance audits, ensuring proper documentation and
- Adherence to regulatory requirements.
- Assisted in the development and delivery of training programs aimed at enhancing the team's knowledge and skills, with
- A focus on quality assurance processes.
- Role: Quality Assurance Specialist | CTC: 8.23 LPA
- UK PROJECTS (RBS, NATWEST @ULSTER BANK) EXPERIENCE
C S & O Analyst
NatWest Group
08.2013 - 08.2024
- Customer Service & Operations Analyst / Senior Analyst
- Handling customer requests, queries, and complaints related to products and services. Good hands-on experience with
- Salesforce, CRM, AML guidelines, and proprietary tools. Excellent use of MS Office, Hooyu, and Backoffice O2 tools.
- Planning capacity based on received volumes to ensure work is completed within SLA for account opening through
- Online Application Form sanctioning.
- Maintaining Turnaround Time (TAT) as per agreed SLA and providing resolutions appropriately, involving reasonable
- Efforts to determine true identity, beneficial ownership, source of funds, and nature of business operations to help the
- Bank prevent AML, Risk, and Frauds.
- Wealth of Customer: Account placement under Image & Workflow (I&W) wherein various types of intimation and
- Suspect emails are verified. Taking necessary preventive steps if suspicious activity or fraud is detected.
- Reporting identified money laundering activities to the risk team via the UAR (Unusual Activity Report) link.
- Supported transaction monitoring operations by tracking account activity, analyzing transactional anomalies against
- Historical customer profiles, and documenting red flags.
- Supported temporary transaction monitoring coverage, reviewing unexpected money flows, identifying suspicious
- Activity, and filing reports to risk portals.
- Conducted periodic transaction monitoring across assigned customer portfolios to detect unusual transactional behavior, unexpected cash flows, and potential red flags.
- Analyzed transactional anomalies against historical customer profiles, performing preliminary investigations and escalating suspicious activities via Unusual Activity Reports (UARs) to the risk compliance team.
- Assisted in verifying source of funds and nature of business operations to ensure transactional alignment with customer risk ratings.
- RCA (Root Cause Analysis) execution and presentation during weekly review meetings.
- Onshore checks: Verifying customer genuineness, location, purpose, and business model integrity.
- Solving and interpreting unique operational problems, thinking logically to deliver accurate output across multiple
- Process migrations.
- BRD (Business Requirement Document) participation to simplify and automate live processes successfully, achieving
- Long-term operational efficiency.
Education
MBA - Finance & Human Resource
SRM University
Chennai07-2015
B.Com. -
Hindustan College
Chennai, India05-2013
Skills
- Professional drafting and formatting
- Customer-centric communication
- Value-added documentation
- Macro development
- Error tracking and reporting
- Salesforce CRM management
- Hooyu integration
- Backoffice operations
- Image and workflow management
- E-obao proficiency
- Microsoft Office suite
- Know Your Customer (KYC)
- Customer Due Diligence (CDD)
- Enhanced Due Diligence (EDD)
- Sanctions and PEP screening
- Transaction monitoring strategies
- Fraud prevention techniques
- UAR/SAR reporting
Full Name
DINESH KUMAR. K
Date Of Birth
12th June 1993, 06/12/93
Languages
- Tamil
- English
Projects
- UK Projects (RBS, NatWest @Ulster Bank) Experience, Customer Service & Operations Analyst / Senior Analyst, Handling customer requests, queries, and complaints related to products and services., Hands-on experience with Salesforce, CRM, AML guidelines, and proprietary tools., Excellent use of MS Office, Hooyu, and Backoffice O2 tools., Planning capacity based on received volumes to ensure work is completed within SLA for account opening through Online Application Form sanctioning., Maintaining Turnaround Time (TAT) as per agreed SLA and providing resolutions appropriately, involving reasonable efforts to determine true identity, beneficial ownership, source of funds, and nature of business operations to help the bank prevent AML, Risk, and Frauds., Wealth of Customer: Account placement under Image & Workflow (I&W) wherein various types of intimation and suspect emails are verified; taking necessary preventive steps if suspicious activity or fraud is detected., Reporting identified money laundering activities to the risk team via the UAR (Unusual Activity Report) link., Supported transaction monitoring operations by tracking account activity, analyzing transactional anomalies against historical customer profiles, and documenting red flags., Supported temporary transaction monitoring coverage, reviewing unexpected money flows, identifying suspicious activity, and filing reports to risk portals., RCA (Root Cause Analysis) execution and presentation during weekly review meetings., Onshore checks: Verifying customer genuineness, location, purpose, and business model integrity., Solving and interpreting unique operational problems, thinking logically to deliver accurate output across multiple process migrations., BRD (Business Requirement Document) participation to simplify and automate live processes successfully, achieving long-term operational efficiency.
Disclaimer
I hereby declare that all the information furnished above is true to the best of my knowledge and belief.
Accomplishments Awards
- Control Champ Winner, Awarded for identifying risk indicators and preventing fraudulent customer account activities.
- Spot Ovations & Living Our Values (LOV), Awarded for identifying risks in the process and maintaining strong control standards.
- Ovation Awards (Bronze and Silver), Recipient of Bronze Ovation and Silver Ovation for outstanding operational performance.
- Star of the Month, Recognized for achieving 100% accuracy and meeting target SLAs consistently.
- Annual performance appraisals, Consistently recognized with outstanding feedback in annual performance appraisals.
Competencies Technical Skills
Salesforce, CRM, Hooyu, Backoffice O2, Image & Workflow (I&W), E-OBAO, MS Office, KYC, CDD, EDD, Sanctions & PEP Screening, Transaction Monitoring, Fraud Prevention, UAR/SAR Reporting, Professional drafting, Formatting, Customer-centric communication, Value-add notes, Macro usage, Error tracking
Timeline
Quality Assurance Specialist
NatWest Group
08.2024 - Current
C S & O Analyst
NatWest Group
08.2013 - 08.2024
MBA - Finance & Human Resource
SRM University
B.Com. -
Hindustan College