Dinesh Kumar SG

⦁ Designed, built and managed a comprehensive DevOps ecosystem for a large-scale contact center transformation program , streamlining delivery processes and enhancing operational excellence across the platform

⦁ Have extensive experience in Terraform , creating reusable modules and responsible for review of all infrastructure deployed via Infrastructure as Code (IaC)

⦁ Spearheaded the design and implementation of a fully automated, robust data pipeline using AWS services like Glue, Athena, LakeFormation and quicksight , enabling efficient data ingestion, transformation, Quicksight usermanagement, security management and visualization.

⦁ Designed and built fully automated pipelines for managing Lambda Source Code and UI/Configuration- intensive AWS resources like Lex and contact flows , improving deployment efficiency.

⦁ Led cross-functional initiatives and have experience in building Data Analytics reports using Athena and Quicksight , providing actionable insights and supporting data-driven decision-making for stakeholders.

⦁ Pioneered technology-driven optimization initiatives by leveraging Amazon Q Gen AI capabilities for advanced data analytics and enhanced decision-making.

⦁ Delivered multiple technology solutions using wide range of AWS services including Amazon connect, IAM, S3, VPC, DynamoDB, Route 53, Lambda, SSM, API Gateway, KMS, Lakeformation, Cloudwatch and Cloudtrail .

⦁ Experienced in ITIL processes, ensuring efficient service delivery, incident management and problem management .

⦁ Have vast experience in managing critical incident recoveries to minimize the downtime and ensure business continuity

⦁ Knowledgeable in programming languages like Java and Python , leveraging them for automation and scripting tasks where required.

Client : India Post

Responsibilities:

• Contributed as a developer in a large-scale data migration banking project , transitioning data from 1.5 lakh decentralized India post office databases to a centralized Finacle database.
• Played a key role in developing a data transformation tool using Jaspersoft ETL, SQL, Core Java and Spring Batch to streamline the migration process.
• Demonstrated Strong ownership of the application and quickly transitioned into a lead role within 2 years of professional experience. Received recognition through a Technology analyst promotion in just 3 years of experience.
• Managed end-to-end responsibilities, including client requirement gathering, use case preparation, estimation, implementation, testing and release management for new products like the Sukanya Samiriddhi Account, introduced during the migration process.