Dinesh Kumar Srinivasan

Work Summary

Team reporting, Performance Management, Resource Management, Client relationship, Risk Analysis, Root Cause Analysis, Asset Management, Portfolio Management, Transition, Project Planning, Procurement

Responsibilities:

· Determined areas for improvement and implemented processes to alleviate problems.

· Assessed needs for projects and made proposals to senior executives.

· Increased company revenue through restructuring processes and advising executives on important decisions.

· Monitored technology use and program functionality, updating programs and making changes to enhance output.

· Troubleshot issues by understanding issue, diagnosing root cause and coming up with effective solutions.

· Created monthly forecast templates and resource management allocations for approved projects.

· Streamlined key process for entire department by implementing method to improve efficiency.

· Managed customer proposed projects end to end like procurement, design, implement and test all the functionalities.

· Managed the teams with different technologies and complete the projects on the proposed schedule without delay.

· Conducted periodic meetings with the teams to define and complete the scope of work for the projects.

· Worked on SOW and Infrastructure setup

· Worked on the LLD and HLD to manage new infrastructure designs.

· Handled time to time Knowledge transfer sessions for Production support teams to define the new functionalities added to the Application.

· Created process and procedure documents for Production support on Application Maintenance.

· Managed and maintained CMDB of the newly acquired hardware and applications.

• Planned computer systems using information engineering, data modeling, and structured analysis
• Installed system updates to address vulnerabilities and reduce security issues
• Enhanced interfaces to promote better functionality for users
• Participated in internal audits regarding quality management system
• Administered and maintained anti-virus and anti-malware software on end-user computing devices
• Researched and adopted new technologies to add value to existing offerings
• Reviewed technical work of consultants and third-party support providers
• Server Builds (Virtual, Windows Cluster)
• ESXi build, management & Hardware issues, Patch management, Drivers update
• Build new VMware Cluster and ESXi connectivity to cluster, HA, DRS management on clusters, VMware tools
• Datastore connectivity issues, Network connectivity, VLAN tagging, Port group management, performing task of addition, deletion, modification of resources
• Snapshot management, Cloning & Template deployment (iso images and Ovf templates)
• Configuring datastores and provisioning of space to VM
• Performance and Capacity related issues
• P2V and V2V conversions
• Installation, configuration, troubleshooting and Administration of Windows 2003, 2008, 2012 servers
• Server Builds (Physical, Windows Cluster)
• Installation Configuration of Active Directory, DNS and DHCP
• Domain Controllers Build, management & Remediation
• Servers and Domain controllers’ migration to latest OS
• User and Group Management & Group policies
• Configuring sharing and security permissions on folders, assigning and managing disk quotas & permissions for remote access
• Patching Windows servers based on the uptime
• Print server Management
• Server management through Dell Remote access controller (Dell), Chassis management controller (Dell), Cisco UCS Chassis management controllers
• HP Rack servers’ administration
• Change Management, Problem Management, Route cause analysis & Incident Management.

• Listened and responded to customer requests and forwarded necessary information to superiors
• Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs
• Interpreted clients' needs and introduced services to fit specific requirements
• Followed all company policies and procedures to deliver quality work
• Installation, configuration, troubleshooting and Administration Windows 2003, 2008, 2012 servers
• User and Group Management & Group policies
• Server Builds (Virtual)
• Configuring sharing and security permissions on folders, assigning and managing disk quotas & permissions for remote access
• Resources management for servers ( Disk, CPU, Memory)
• Change Management, Problem Management, Route cause analysis & Incident management, ticketing using Remedy
• Server management through Integrated Lights Out (HP), Dell Remote access controller (Dell).

• Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions
• Collaborated with vendors to locate replacement components and resolve advanced problems
• Monitoring the bandwidth in the routers, balancing the networks equally
• Troubleshooting when configurations changed in routers
• Permit and deny the IP addresses in router
• Knowing the status of the ports.

• Extended analysis to assist technology team efforts to escalate and resolve issues
• Oversaw troubleshooting, technical issue resolution and consulting services to upgrade technology infrastructure
• Cultivated procedures and standards for system monitoring, investigation and maintenance
• Issues related software installation
• Troubleshooting network related issues using cable tester, ping, tracert, ipconfig
• Maintaining Network setups
• Installing Operating Systems & System restoration
• Diagnosing & identifying pc hardware related issues concerned to motherboard failure, hard disk failure network card failure
• OS troubleshooting related to booting issues, antivirus upgradation

• Team reporting, Performance Management, Resource Management, Client relationship, Risk Analysis, Root Cause Analysis, Asset Management, Portfolio Management, Transition, Project Planning, Procurement
• Responsibilities:
• Determined areas for improvement and implemented processes to alleviate problems
• Assessed needs for projects and made proposals to senior executives
• Increased company revenue through restructuring processes and advising executives on important decisions
• Monitored technology use and program functionality, updating programs and making changes to enhance output
• Troubleshot issues by understanding issue, diagnosing root cause and coming up with effective solutions
• Created monthly forecast templates and resource management allocations for approved projects
• Streamlined key process for entire department by implementing method to improve efficiency
• Managed customer proposed projects end to end like procurement, design, implement and test all the functionalities
• Managed the teams with different technologies and complete the projects on the proposed schedule without delay
• Conducted periodic meetings with the teams to define and complete the scope of work for the projects
• Worked on SOW and Infrastructure setup
• Worked on the LLD and HLD to manage new infrastructure designs
• Handled time to time Knowledge transfer sessions for Production support teams to define the new functionalities added to the Application
• Created process and procedure documents for Production support on Application Maintenance
• Managed and maintained CMDB of the newly acquired hardware and applications.