Dinesh Kumar V
Chennai
Summary
Dynamic IT professional with extensive experience at Fujitsu, excelling in security protocols and remote support. Proven track record in optimizing network performance and enhancing customer satisfaction. Adept at troubleshooting complex issues while fostering teamwork and collaboration. Committed to delivering innovative solutions that align with organizational goals and improve operational efficiency.
Overview
8
8
years of professional experience
Work History
Service Desk Engineer
Fujitsu
Chennai
12.2023 - Current
- Azure and AWS: Managing Virtual Networks and Subnets.
- Handling multiple ticketing tools for the multiple projects.
- Creating and maintaining user accounts in Active Directory and Group Policies.
- Managed user accounts, permissions, and access controls, safeguarding company data while maintaining efficiency in daily operations.
- Documented resolutions to common problems, streamlining future troubleshooting efforts for both colleagues and end users.
- Collaborated with team members to diagnose and resolve complex technical issues for clients.
- Actively participated in cross-functional teams to address critical IT-related projects or initiatives that required service desk involvement.
- Responded promptly to after-hours support requests when necessary, demonstrating a commitment to exceptional customer support at all times.
- Enhanced customer satisfaction by resolving service desk tickets in a timely and efficient manner.
- Provided remote support for users in various locations, ensuring efficient resolution of issues, despite geographical challenges.
- Configured equipment, such as desktops, laptops, printers, and mobile devices, for deployment throughout the organization.
- Supported software rollouts across multiple platforms, ensuring seamless integration for end users.
- Assisted in the development of system security protocols.
- Assisted in training new employees, fostering teamwork, and collaboration within the service desk team.
- Performed troubleshooting and repair for complex electrical equipment.
- Patched software and installed new versions to eliminate security problems, and protect data.
- Installed and configured operating systems and applications.
- Created user accounts and assigned permissions.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Installed, configured, and maintained computer systems and network connections.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Configured hardware, devices, and software to set up workstations for employees.
- Successfully deployed server overhaul of both wired and wireless networks, completing projects ahead of anticipated deadline.
- Configured and implemented Cisco ASA firewalls to provide clients with comprehensive security, antivirus protection and virtual network capabilities.
- Conducted regular network performance tests and monitoring to ensure high availability and reliability.
- Employed firewalls and VPNs to safeguard network security.
- Optimized network performance through ongoing tuning, hardware upgrades, and bandwidth optimization techniques.
- Implemented network security measures, including VPNs, access control lists (ACLs), and firewalls to protect data and systems.
- Installed software updates on servers, routers, firewalls, and other network devices.
- Configured and maintained network hardware, including routers, switches, firewalls, and wireless access points.
- Provided technical support related to security product installation and use.
- Analyzed system logs from various sources including routers, switches, servers, and applications to identify suspicious activities or patterns.
- Investigated incidents of unauthorized access attempts or data breaches in order to determine their origin and scope.
IT Executive
Azent Overseas Education
Chennai
09.2021 - 11.2023
- Improved IT infrastructure by implementing strategic technology solutions and optimizing system performance.
- Support for Windows and AD infrastructure, and troubleshooting Windows AD/DNS/DHCP.
- Managing and Maintenance of Zoho CRM and Cloud agent.
- Maintaining hardware and software inventory.
- Creating and maintaining user accounts in Active directory & Group Policies.
- Maintenance of Cisco MR33 WIFI devices.
- Maintenance of IPABX box Installation of NETGEAR GS116LP unmanaged Switch.
- Maintenance and configuration of D-Link DGS1024C Managed switch.
- Maintenance and configuration of CISCO POE catalyst 2960-X Managed switch.
- Maintenance of Cisco ASA 5506-X firewall.
- Maintenance of DELL Power Edge R230 server.
- Managed life cycle replacement of hardware and software.
- Operating System Upgrading and downgrading.
- Configuration of MS outlook Microsoft O365 and G-Suite.
- Configuring and installation of IP phones.
- Handled user's-based incident tickets and auto generated incident tickets.
- Handled user accounts, disk space usage, system backups and restoration, NTFS and shared setup and permissions.
- Handled backup scheduling and restoration of user data using Windows NT Backup Utility.
- Daily routine of updating the devices.
- Managing and Maintenance of Laptops and troubleshooting Hardware's.
- Printer and Scanner Configuration and installing through network.
- Aligned IT solutions and deliverables with company strategic vision.
- Conducted regular audits of systems, networks, and security protocols to maintain compliance with industry standards and regulations.
- Worked closely with vendors and technology partners on integrations, infrastructure and enterprise solutions.
- Led a team of IT professionals to streamline processes, resulting in increased efficiency and productivity.
- Negotiated contracts with vendors and suppliers, securing favorable terms for hardware acquisition and software licensing.
System Engineer
Vista Systemz
Chennai
04.2017 - 06.2021
- Support for Windows and AD infrastructure, and troubleshooting Windows AD/DNS/DHCP.
- Installing and configuring Microsoft Desktop, Server OS and Printers.
- Data backup/recovery and application software.
- Good knowledge of MS word, Excel, Powerpoint and Outlook configuration.
- Troubleshooting On windows server, LAN WAN problems.
- Domain maintenance and security certificate installation in windows and linux system.
- Support user on VPN connectivity issue.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Resolved complex technical issues through effective problem-solving techniques and root cause analysis.
- Provided expert support for end-users, ensuring optimal system performance and user satisfaction.
- Conducted rigorous testing of new systems prior to deployment, identifying potential issues and mitigating risks accordingly.
- Reduced downtime for critical systems through proactive monitoring and maintenance tasks.
- Assisted employees with resolving network problems at remote locations.
- Enhanced network security by conducting regular vulnerability assessments and implementing necessary patches.
- Configured, installed, and upgraded SQL databases.
- Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Designed and implemented system security and data assurance.
- Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
- Resolved issues related to operational components for LAN, WAN and voice systems.
- Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
- Managed use of various types of databases and configured, installed and upgraded new ones.
- Managed and monitored installed systems for highest level of availability.
- Oversaw development and maintenance of organization computer systems and intranet.
- Negotiated with vendors, outsources and contractors to secure contracts and set SLAs.
Education
Master of Engineering - Applied Electronics
Anna University
Chennai, India06.2021
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
Anna University
Chennai06.2016
HSC -
Velankanni Matric HR Sec School
Chennai04.2012
SSLC -
Don Bosco Matric School
Chennai04.2010
Skills
- Security protocols
- Remote support
- Software installation
- VPN configuration
- Incident Management
- Application support
- Server maintenance
- Asset Management
- Backup and recovery
- Patch management
- Hardware support
- System administration
- Network Administration
- Technical troubleshooting
- Vendor Relations
- Teamwork and collaboration
- Remote technical support
- Troubleshooting network issues
- Desktop support
- LAN/WAN
- Hardware diagnostics
- Azure management
- Active Directory management
- Network troubleshooting
- Remote support
Timeline
Service Desk Engineer
Fujitsu
12.2023 - Current
IT Executive
Azent Overseas Education
09.2021 - 11.2023
System Engineer
Vista Systemz
04.2017 - 06.2021
Master of Engineering - Applied Electronics
Anna University
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
Anna University
HSC -
Velankanni Matric HR Sec School
SSLC -
Don Bosco Matric School
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