Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hi, I’m
Dinesh Michael Chowdhury
Summary
Overview
20
years of professional experience
Work History
TeleperformanceGurugram
Training Manager
03.2024 - Current
Job overview
- Maintained records of employee participation in all training activities.
- Scheduled meetings with stakeholders to discuss future learning needs.
- Analyzed data to evaluate effectiveness of current training program offerings.
- Collaborated with department heads to design effective learning strategies that support organizational goals.
- Conducted needs assessments using variety of methods to identify and prioritize developmental needs.
- Implemented training improvements to achieve desired results.
ConcentrixGurugram
Assistant Training Manager
05.2016 - 03.2024
Job overview
- Provided coaching and mentoring support to new hires throughout their onboarding process.
- Developed and implemented training programs to improve employee performance.
- Designed training modules implementing strategic business practices and organizational behavior training concepts.
- Conducted evaluations of training courses to uncover areas in need of improvement.
FIS GlobalGurugram
Operations Team Leader
06.2008 - 05.2016
Job overview
- Generated detailed reports outlining KPIs, quality control measures, and other related data points.
- Monitored performance metrics on a regular basis and identified areas for improvement.
- Facilitated training sessions for new employees on operational processes and procedures.
WiproNew Delhi
Senior Customer Care Executive
03.2005 - 06.2008
Job overview
Education
ICFAITripura
Bachelor of Arts from Economics
12-2012
University Overview
Skills
- Employee training
- Learning management systems
- Data analysis
- Problem-solving abilities
- Coaching and mentoring
- Project management
- Soft skills training
- Stakeholder management
Languages
English
Advanced
C1
Hindi
Advanced
C1
Bengali
Intermediate
B1
Timeline
Training Manager
Teleperformance
03.2024 - Current
Assistant Training Manager
Concentrix
05.2016 - 03.2024
Operations Team Leader
FIS Global
06.2008 - 05.2016
Senior Customer Care Executive
Wipro
03.2005 - 06.2008
ICFAI
Bachelor of Arts from Economics
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