Dinesh Michael Chowdhury
New Delhi,DL
Summary
Learning & Development professional with 10 years of experience, combining training delivery, team leadership, and program management. Expert in digital learning solutions, LMS platforms, adult learning theories, and ADDIE instructional design, driving knowledge transfer, operational excellence, and stakeholder engagement.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Training Manager
Teleperformance
03.2024 - Current
- Designed, implemented, and managed end-to-end product training programs for new hires and existing staff, ensuring readiness for production and alignment with quality and performance standards.
- Collaborated directly with clients / stakeholders to understand product specifications, quality expectations, and training needs; translated those into training content, delivery plans, and evaluation metrics.
- Established operational processes and standards for training: scheduling, resource allocation, trainer calibration, and performance tracking to ensure.
- Developed and delivered blended learning content (instructor-led, virtual sessions, e-learning modules) covering product knowledge, soft skills, communication, and compliance.
- Spearheaded the digitalization of training programs, creating interactive e-learning modules, videos, and virtual training content to enhance scalability and learner engagement.
Training Supervisor
Concentrix
05.2016 - 03.2024
Operations Supervisor
Fidelity National Information Services, FIS
06.2008 - 05.2016
Customer Care Representative
Wipro BPO
03.2005 - 06.2008
Education
Bachelor of Arts - Economics
ICFAI
Skills
- Training delivery
- Digital Content Creation
- Learning management systems
- Adult learning theories
- ADDIE instructional design
- Project management
- Stakeholder management
Certification
- LEAN SIX SIGMA (SG2023AI312229)
- Train the Trainer (TTT)
- CAT Certification Tool
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Timeline
Training Manager
Teleperformance
03.2024 - Current
Training Supervisor
Concentrix
05.2016 - 03.2024
Operations Supervisor
Fidelity National Information Services, FIS
06.2008 - 05.2016
Customer Care Representative
Wipro BPO
03.2005 - 06.2008
Bachelor of Arts - Economics
ICFAI
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