Open To Work
Dinesh Parab
Mumbai
Summary
Middle Manager in IT Infrastructure and Networking Operations with over 13 years of experience in Systems Administration and Management. Delivered successful network design, installation, and configuration while managing hardware/software maintenance and troubleshooting. Focused on optimizing information systems management and enhancing user experience through effective communication and relationship management.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Sr.Executive - Technology
Nielsen Media India Pvt.Ltd.
Mumbai
08.2016 - Current
- Designed and implemented automated CI/CD pipelines for application deployment.
- Managed cloud infrastructure using tools like Terraform and Kubernetes.
- Configured, managed, and monitored cloud-based services such as AWS EC2, S3, EBS, ELB, RDS using Terraform and Ansible.
- Collaborated with DevOps teams to design best practices for application deployment in production environments.
- Partnered with development teams to optimize system performance and improve reliability.
- Monitored system health and resolved incidents in real-time environments.
- Applied vendor patches to software to mitigate vulnerabilities and enhance system security.
Sr. Executive - IT
Cross-Tab Marketing Services Pvt. Ltd.
09.2008 - Current
- Managed IT infrastructure requirements for Cross-Tab, ensuring alignment with organizational needs.
- Maintained hardware and networking for server, desktop, laptop, backup devices, and VOIP lines for 200 end users, supporting seamless operations.
- Monitored and maintained critical servers and logs for antivirus and content filtering devices, enhancing security and compliance.
- Scheduled and maintained backups for all servers to ensure data integrity.
- Formulated and implemented management policy for Domain Users.
- Handled escalated calls from junior colleagues to resolve technical issues.
- Collaborated as an ISO team member at Cross-Tab to enhance information security.
- Positioned as a System Administrator in Cross-Tab.
Team Leader
(Orange) Equant Business Services Pvt. Ltd.
11.2007 - Current
- Led team of IT professionals at Ugam Solutions, driving collaboration and project execution.
- Managed IT infrastructure requirements for Ugam Solutions.
- Formulated and implemented management policies for desktops and network operating systems, enhancing operational efficiency.
- Maintained hardware and networking infrastructure for 800 end users, ensuring reliable server, desktop, laptop, and backup device performance.
- Created and managed user mailboxes and distribution groups on Exchange Server.
- Scheduled and maintained regular backups for all servers to ensure data integrity.
- Handled escalated calls from junior colleagues.
Customer Support Engineer
Essar Group
10.2004 - Current
- Maintained hardware and networking components of desktop/laptop environment for 1000 end users, supporting operational stability.
- Developed and implemented management policy for desktops and network operating systems to enhance system reliability.
- Managed IT infrastructure requirements for Essar Group, ensuring alignment with organizational needs.
Sr. Customer Support Eng.
Kplus InfoTech Pvt. Ltd.
01.2004 - Current
- Worked at Ugam Solutions (KPO) in Bombay Central since August 2006.
- Led team to enhance support operations and resolve customer issues effectively.
- Managed IT infrastructure requirements, ensuring optimal performance and reliability for all systems.
- Formulated and implemented management policy for desktops & network operating systems.
- Maintained hardware and networking environment for 400 end users, ensuring seamless operation of servers, desktops, laptops, and backup devices.
- Scheduled and maintained backups for all servers.
Sr. Executive - IT
Informate Mobile Intelligence Pvt. Ltd.
MUMBAI
08.2012 - 08.2016
- Positioned as a System Administrator in Informate.
- Managed IT infrastructure requirements for Informate, ensuring reliable operations.
- Maintained hardware and networking for servers, desktops, laptops, backup devices, and VOIP lines, supporting 50 end users.
- Monitored and maintained critical servers, antivirus, and content filtering device logs to ensure security and performance.
- Managed virtualization environments to optimize resource allocation.
- Formulated and implemented management policy for Domain Users.
- Scheduled & Monitoring Backups for All Servers & trouble shooting.
Jr. Customer Support Engineer
Kay Impex Pvt. Ltd.
06.2001 - 10.2003
- Diagnosed and resolved PC desktop and accessory issues, enhancing user satisfaction.
- Installed, configured, and troubleshot virus-related problems to ensure system integrity.
- Installed and supported Windows 95, 98, 2000 professional, and server systems.
Education
License in Computer Hardware Maintenance (LCHM) -
REI
Mumbai03-2000
Some College (No Degree) - H.S.C
Mahatma Phule Technical Institute
MumbaiBCA - Manipal University
Manipal University
MumbaiSkills
- IT management
- Cloud management
- DevOps collaboration
- Systems Administration
- Windows Servers
- Linux
- Networking
- Troubleshooting
- Hardware troubleshooting
- Technical Support
- Problem solving
Core Competencies
Installing workstations, servers, Laptops, Network Printers, network services and peripherals, Providing support for network applications and maintaining optimum desktop/Laptop/Server environment, Scheduled & Monitor Backups for Servers & trouble shooting backup related issues, Assisting in the design and implementation of the network, Troubleshooting network problems and conflicts, Suggesting improvements in the operations and processes to make the system foolproof
Experience Years
13
Current Employer
Informate Mobile Intelligence Pvt. Ltd.
Languages
- Hindi
- Marathi
- English
- Hindi
- Marathi
Personal Information
- Date of Birth: 04/04/82
- Gender: Male
- Marital Status: Married
It Qualification
- BCA, Karrox Institute (Manipal University)
- Windows 2003 Server administrations Training, Gates Institute
- MCSE Course, REI (MCP)
- Windows 2000 course (Administration & Network modules), CMS Computers
- One year Diploma in Computer Hardware Maintenance (LCHM), REI
Professional Highlights
- Informate Mobile Intelligence Pvt Ltd, Sr. Executive - IT, 08/01/12, Positioned as a System Administrator, Accountable for managing the IT Infrastructure Requirements, Formulated and implemented management policy for Domain Users, Maintained Hardware & Networking for 50 end users, Monitoring & Maintaining Critical Servers, Antivirus, and Content Filtering Device Logs, Scheduled & Monitoring Backups for All Servers, Virtualization
- Cross-Tab Marketing Services Pvt. Ltd., Sr. Executive - IT, 09/01/08, Positioned as a System Administrator, Accountable for managing the IT Infrastructure Requirements, Formulated and implemented management policy for Domain Users, Maintained Hardware & Networking for 200 end users, Monitoring & Maintaining Critical Servers, Antivirus, and Content Filtering Device Logs, Scheduled & Maintain Backups for All Servers, Handling escalated calls from Junior colleges, ISO Team Member
- (Orange) Equant Business Services Pvt. Ltd., Team Leader, 11/01/07, Positioned as a Team Leader in Ugam Solutions, Accountable for managing the IT Infrastructure Requirements, Formulated and implemented management policy for desktops & network operating systems, Maintained Hardware & Networking for 800 end users, Creating & Managing User Mailboxes/Distribution groups On Exchange Server, Scheduled & Maintain Backups for All Servers, Handling escalated calls from Junior colleges
- Kplus InfoTech Pvt. Ltd., Sr. Customer Support Engineer, 01/01/04, 01/01/06, Positioned as a Team Leader in Ugam Solutions, Accountable for managing the IT Infrastructure Requirements, Formulated and implemented management policy for desktops & network operating systems, Maintained Hardware & Networking for 400 end users, Scheduled & Maintain Backups for All Servers
- Essar House, Mahalaxmi, Customer Support Engineer, 10/01/04, Accountable for managing the IT Infrastructure Requirements for Essar Group, Formulated and implemented management policy for desktops & network operating systems, Maintained Hardware & Networking for 1000 end users
- Kay Impex Pvt. Ltd., Jr. Customer Support Engineer, 06/01/01, 10/01/03, Installation & providing support of Windows 95, Windows 98, Windows 2000 prof. & server, Troubleshooting of PCs desktop along with their Accessories, Implementing, managing & troubleshooting Hardware devices & Drivers, Installing, configuring & troubleshooting of virus related problems
Certification
AWS Certified Solutions Architect - Associate
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
HybridSalary Range
₹1600000/yr - ₹2000000/yrTimeline
Sr.Executive - Technology
Nielsen Media India Pvt.Ltd.
08.2016 - Current
Sr. Executive - IT
Informate Mobile Intelligence Pvt. Ltd.
08.2012 - 08.2016
Sr. Executive - IT
Cross-Tab Marketing Services Pvt. Ltd.
09.2008 - Current
Team Leader
(Orange) Equant Business Services Pvt. Ltd.
11.2007 - Current
Customer Support Engineer
Essar Group
10.2004 - Current
Sr. Customer Support Eng.
Kplus InfoTech Pvt. Ltd.
01.2004 - Current
Jr. Customer Support Engineer
Kay Impex Pvt. Ltd.
06.2001 - 10.2003
License in Computer Hardware Maintenance (LCHM) -
REI
Some College (No Degree) - H.S.C
Mahatma Phule Technical Institute
BCA - Manipal University
Manipal University