Dineshraj K
Chennai
Summary
Dynamic People Operations Manager with over 12 years of experience in Global HR Operations and employee management, recognized for driving operational excellence and fostering a high-performance culture. Proven ability to oversee daily activities, lead diverse teams, and implement continuous improvement initiatives that enhance stakeholder engagement and optimize performance. Expertise in ensuring compliance with quality standards while effectively communicating strategies that boost team productivity and elevate customer satisfaction. Committed to leveraging strategic problem-solving skills to create impactful solutions that align with organizational goals.
Overview
14
14
years of professional experience
Work History
Associate Manager - HR Lead (Global HR Operations)
Resillion India Private Limited
12.2024 - Current
- Led Hire-to-Retire HR operations across India, UK, Belgium, Netherlands, and Germany, ensuring seamless employee lifecycle management.
- Directed successful deployment of UKG Ready HRIS System, meeting project deadlines and budget constraints.
- Transitioned Global HR Operations and payroll processes to Bengaluru, optimizing service delivery.
- Ensured statutory compliance and adherence to labor laws, coordinating with regional HRBPs to update policies and documentation.
- Managed onboarding, leave administration, workforce management, benefits, and accurate employee data maintenance in HRIS systems.
- Oversaw performance management review systems across multiple regions, driving consistency and fairness in evaluations.
- Conducted quarterly business review meetings with onshore leadership to present process performance and improvement initiatives.
- Partnered with cross-country HR teams to streamline operations and enhance compliance efficiency.
- Led a team of 5 HR professionals to handle employee queries through a centralized shared mailbox, ensuring timely resolution and consistent communication across all regions.
Associate Operations Manager
Accenture
02.2022 - 06.2024
- Directed Hire-to-Retire HR operations across UK, Belgium, Netherlands, Spain, Chile, and Germany, covering onboarding, leave management, exit management, benefits, learning operations, workforce administration, and payroll execution with external vendors.
- Oversaw data maintenance in SuccessFactors HRIS, ensuring accuracy and compliance across multiple regions.
- Led a new process transition project, designing and delivering complete HR operations for the client, integrated with HRIS tools such as SuccessFactors, Smart-Recruiter, and ServiceNow ticketing system.
- Managed a team of 2 team leads and 14 executives, driving operational excellence and adherence to SLAs.
- Executed data migration for the client into the new HRIS system, ensuring smooth transition and minimal disruption.
- Authored and implemented new process documentation, standardizing workflows and improving efficiency.
- Collaborated with country-specific HRBPs to align processes with local labor laws and policy updates.
- Ensured ServiceNow tickets were resolved within SLA, monitored performance, and reported any breaches to stakeholders.
- Conducted root cause analysis for errors and implemented corrective actions, driving continuous process improvements.
- Facilitated process governance and compliance reviews, ensuring operational consistency across all supported regions.
Team Manager
Barclays Global Service Centre
02.2014 - 02.2022
- Began as an individual contributor in Talent Acquisition Operations, successfully transitioning the complete UK onboarding process into HR Operations.
- Promoted to Team Lead in 2017, managing a team of 7 and overseeing HR processes including onboarding, employee data management, leave management, promotions/demotions, compensation updates, cost centre management, organizational management, employee references, and exit/retirement processes across UK, India, and Singapore.
- Coordinated with local HRs and HRBPs to ensure compliance with policy and labor law updates, and partnered with the Centre of Excellence team to resolve Tier 3 queries.
- Advanced to Team Manager in 2019, leading a team of 21 members including 3 team leads, driving operational excellence across multiple regions.
- Conducted monthly business review meetings with leadership to present process performance, risks, and improvement initiatives.
- Collaborated with external vendors (Payroll, Background Check, Benefits) to monitor process status, resolve discrepancies, and ensure smooth operations.
- Implemented regular team engagement practices including one-on-one meetings, performance reviews, and coaching to build capability and maintain high morale.
Senior Officer
WIPRO BPO
12.2011 - 01.2014
- Supported a US-based client through the HR Support Centre, handling employee queries via calls, chat, and email, ensuring resolution within defined SLAs.
- Managed US payroll and payroll tax processes, executing payroll through PeopleSoft HRIS and coordinating with payroll vendors for weekly, biweekly, and semi-monthly pay periods.
- Ensured accurate setup of new joiners in the HRIS system, updating personal and official data along with payroll and tax details.
- Addressed employee queries related to payroll, benefits, leave, and company policies, maintaining SLA compliance and high employee satisfaction.
- Regularly updated employee records to reflect changes in local tax regulations, ensuring compliance and accuracy in payroll processing.
- Partnered with payroll vendors to monitor execution, resolve discrepancies, and maintain compliance with US payroll standards.
Process Associate
TCS E-SERVE, Citi Group
09.2009 - 07.2010
- Handled Bank Account Opening
- Verified account opening forms and KYC norms per RBI norms
- Prepared MIS for the team
- Company Overview: Tata Consultancy Services' financial services branch providing banking solutions
Junior Executive
M.M Imagine Technologies
10.2008 - 09.2009
- Handled claim denial and validation
- Reserved escalations and verified claim status
- Company Overview: An organization providing technology services related to health insurance
Education
Post Graduate Diploma in Financial Planning - Post Graduate Diploma
International College of Financial Planning
Chennai, India06-2011
Bachelor of Commerce - Bachelor of Commerce
Agurchand Manmull Jain College
Chennai, India05-2008
Skills
- Hire-to-Retire Process Management
- HRIS Systems (SuccessFactors, PeopleSoft, Smart-Recruiter, GSAP, Taleo, UKG Ready, ServiceNow)
- Statutory Compliance
- Policy Implementation & Documentation
- Leadership & People Management
- Succession Planning & Talent Development
- Performance Management Systems
- Coaching, Mentoring & One-on-One Reviews
- Business & Stakeholder Engagement
- Client Management & Service Delivery
- SLA Monitoring & Compliance Reporting
- Root Cause Analysis & Process Improvement
- MS Office Suite (Excel, Word, PowerPoint, Outlook)
- Data Migration & HR Analytics
- Process Documentation & Workflow Design
- HRO Process Transition
LANGUAGES
English Fluent
Tamil Native
Timeline
Associate Manager - HR Lead (Global HR Operations)
Resillion India Private Limited
12.2024 - Current
Associate Operations Manager
Accenture
02.2022 - 06.2024
Team Manager
Barclays Global Service Centre
02.2014 - 02.2022
Senior Officer
WIPRO BPO
12.2011 - 01.2014
Process Associate
TCS E-SERVE, Citi Group
09.2009 - 07.2010
Junior Executive
M.M Imagine Technologies
10.2008 - 09.2009
Post Graduate Diploma in Financial Planning - Post Graduate Diploma
International College of Financial Planning
Bachelor of Commerce - Bachelor of Commerce
Agurchand Manmull Jain College