Offering 8+ years of experience in Performance Testing with specialized skill set around Client Side Profiling (Web/Apps), Mobile App Testing & Automation frameworks
Strong knowledge in SDLC, DevOps & NFT DBTR phases - Designing strategies with gathered NFRs; Building scripts, scenario & service virtualization; Test execution, monitoring & analysis; Reporting bottlenecks and required performance tuning
Expertise with Distributed Large Scale Enterprise Applications, Architectural & Platform transformations at component level, On-prem to Cloud Migration of complex infra, CI/CD Implementations of PT Tools with open-source for effective monitoring & reporting
Effective problem solving & debugging skills with ability to innovate solutions; Proficiency in managing Stakeholders, Budget Estimation, Operational & Administrative activities, Resource Management
Highly observant, organized & adaptable to work under pressure
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Performance Specialist - Prod NFT Technical Lead
Verizon Data Services India Pvt Ltd
09.2018 - Current
Managed & mentored a team of 5-7 members for efficient delivery
Requirement gathering session with stakeholders to understand the application design & architecture to risk assess performance impact
Obtain production peak traffic statistics & calculate futuristic projections to define and establish Performance NFRs, test environment variables, testing strategies and work load models
Prepare cost-effort estimation as per identified test scope, followed by allocation of respective FTEs
Build complex scripts (Hybrid App via Network Proxy recording) & scenarios to simulate prod user behavior for various channel streams & architecture stacks
Setting up Service Virtualization to mock request response behavior of 3rd party systems for write ops
Analyze application server logs (Kibana), GC Behavior (NewRelic) and monitor data logging at each components using HP Diag, Splunk, AppDynamics, SiteSpeed and visualize real time results via Grafana to identify performance bottlenecks and to suggest tuning
Collaborate with cross functional teams - Dev, Infra, TechOps, Network & Security, Business & Product Management to track the identified issues to closure via JIRA & reporting via Confluence
Perform Client Side profiling via Sitespeed for web apps
Delivered 300+ Production LTs(Spike, Failover, MultiDC) with max 100k Virtual users to simulate 250k TPM
Delivered CI/CD Integrations for AWS Load Generator Spin up, automating result analysis and open-source integration for data visualization & reporting via Jenkins & Ansible playbooks
Recompiled Jmeter source code to integrate with in-house dashboards & reporting tools created via ReactJS UI & Python APIs
Adequate knowledge in AWS, Kubernetes & Docker to efficiently understand and handle the application architecture & to cater the technological demands
Senior Performance Engineer - NFT Test Lead
Wipro India Pvt Ltd, Lloyds Banking Group UK
01.2018 - 08.2018
Handled the transformation of Customer Sales and Servicing Application via Bank Branch & Telephony Colleagues from Legacy Monolithic Architecture to Digital Microservices Architecture
Managed 4 member team to gather NFRs from stakeholders, derive production metrics from Business, strategize work load model for scaled down Non-Prod infrastructure
Created Web HTTP/HTML, WebServices, TruClient scripts via LoadRunner, Executed Load & Soak Tests via Performance Center, Monitored Infra Tiers with HP Diag, LogLogic, Splunk, Putty, TeamQuest, Perfmon counters
Identified issues were tracked in HP Quality Center and reported via Proprietary Documentation formats
Checkpoint calls, Defect Triage calls & war room calls were organized to track issues to closure with Dev Team
Client side profiling via AppDynamics for Web Apps
Associate - NFT Performance Engineer
Cognizant Technology Solutions
09.2013 - 01.2018
Lloyds Banking Group UK Offshore (NFT Test Lead):
Handled the Customer Authenticated Digital Web/Mobile Banking, Public Site Redesign, Digital Infrastructure Transformation 2.0, Monthly Business Release Regression, Platform Evolution & Shared Components Infrastructure Testing
Managed 8-10 member team to drive independently through Design Build Test Report phases of NFT for respective features
Client side profiling via AppDynamics for Web & Native applications to identify lazy loads, improper js execution, unorganized html tags
Lloyds Banking Group UK London (NFT Mobile Perf Engineer):
Defined Client Side Performance SLAs {Response Time, CPU, Memory, Battery} & testing approach based on IPA/APK architecture & app design to benchmark the performance
Compile tester build with IOS & Android IDEs to identify latency on various layers of client architecture from IDE console logs, network level sniffed data, and server logs. Compile debug build to capture the resource vital utilization via IDE instrument utilities
Identify the packaged & unpackaged size limits and tracking its memory footprint
Performed Accessibility Testing to ensure applications are within WCAG standards/compliance. Analyzed web html code to root-cause interface level issues to identify appropriate fixes
Education
Bachelor of Engineering - Electrical And Electronics Engineering
Monitoring tools: HP Diagnostics, Splunk, Kibana, Grafana, NewRelic, CA Wily, Perfmon, Team Quest View, IBM PMAT for GC analysis, AppDynamics, Putty, CloudWatch
Monitoring tools: HP Diagnostics, Splunk, Kibana, Grafana, NewRelic, CA Wily, Perfmon, Team Quest View, IBM PMAT for GC analysis, AppDynamics, Putty, CloudWatch
<ul><li>Lead a high performing team of Case Managers, Injury Management Advisor and Technical Specialist. Acting as a Third Party Administrator and responsible for the management of the portfolio of Youi CTP Claims.</li><li>My role was to oversee and supervise the day to day operation of the claims team and to ensure that both our Statutory Benefits and Common Law claims portfolio are being managed at a high level and in line with the legislation.</li><li>I am responsible for design and implementation of framework for effective claims strategies to uplift Customer Experience including Business and Regulator deliverables.</li><li>Established and developed strong working relationships with our client Youi to ensure that regular business performance updates are provided, improve reporting and claims governance including risk oversight are being identified.</li><li>Develop new initiatives and ideas to assist with the continuous improvement of claims processes and procedure including the rolling out of such plan to the business.</li></ul> at Employers Mutual Limited<ul><li>Lead a high performing team of Case Managers, Injury Management Advisor and Technical Specialist. Acting as a Third Party Administrator and responsible for the management of the portfolio of Youi CTP Claims.</li><li>My role was to oversee and supervise the day to day operation of the claims team and to ensure that both our Statutory Benefits and Common Law claims portfolio are being managed at a high level and in line with the legislation.</li><li>I am responsible for design and implementation of framework for effective claims strategies to uplift Customer Experience including Business and Regulator deliverables.</li><li>Established and developed strong working relationships with our client Youi to ensure that regular business performance updates are provided, improve reporting and claims governance including risk oversight are being identified.</li><li>Develop new initiatives and ideas to assist with the continuous improvement of claims processes and procedure including the rolling out of such plan to the business.</li></ul> at Employers Mutual Limited
<ul><li>Skilled Customer Service Representative supporting the SBA contract at Upslope Advisors, with a proven track record of resolving complex escalated inquiries, routing requests accurately, and delivering policy-compliant solutions while consistently exceeding performance metrics.</li><li>Respond to escalated customer inquiries via phone or email related to SBA programs (e.g., Disaster Loans, PPP, EIDL).</li><li>Assess customer requests and route them to the appropriate department or specialist based on the nature of the inquiry.</li><li>Analyze customer concerns and provide accurate, case-specific solutions in a timely and professional manner.</li><li>Interpret and explain SBA procedures and regulatory guidelines clearly to customers with varying levels of understanding.</li><li>Document all customer interactions thoroughly and accurately in the SBA’s case management system.</li><li>Escalate unresolved or highly complex issues to Tier 3 support or the appropriate technical teams.</li><li>Meet or exceed performance metrics, including first-call resolution, response time, and customer satisfaction.</li><li>Stay current on SBA policies and federal program changes through required training and regular internal updates.</li></ul> at Upslope Advisors<ul><li>Skilled Customer Service Representative supporting the SBA contract at Upslope Advisors, with a proven track record of resolving complex escalated inquiries, routing requests accurately, and delivering policy-compliant solutions while consistently exceeding performance metrics.</li><li>Respond to escalated customer inquiries via phone or email related to SBA programs (e.g., Disaster Loans, PPP, EIDL).</li><li>Assess customer requests and route them to the appropriate department or specialist based on the nature of the inquiry.</li><li>Analyze customer concerns and provide accurate, case-specific solutions in a timely and professional manner.</li><li>Interpret and explain SBA procedures and regulatory guidelines clearly to customers with varying levels of understanding.</li><li>Document all customer interactions thoroughly and accurately in the SBA’s case management system.</li><li>Escalate unresolved or highly complex issues to Tier 3 support or the appropriate technical teams.</li><li>Meet or exceed performance metrics, including first-call resolution, response time, and customer satisfaction.</li><li>Stay current on SBA policies and federal program changes through required training and regular internal updates.</li></ul> at Upslope Advisors
<p>Hours per week: 40</p>
<ul>
<li>Duties, Accomplishments and Related Skills:</li>
<li>Applied IT knowledge gained from both academic and professional experiences to provide expert technical support and consultation for camera video systems, utilizing various communication channels including phone, email (with or without a ticketing system), and remote access to clients’ systems</li>
<li>Delivered in-depth support for a range of industry-standard video management software (VMS), including IVC VMS, ExacqVision, Wisenet, and Axis VMS software, ensuring optimal system performance and end-user satisfaction</li>
<li>Engaged with clients in a calm and professional manner to deliver high-level technical support across software, networking, and camera hardware systems</li>
<li>Frequently traveled across various states to perform on-site assignments, including troubleshooting camera system issues and providing training to new and existing clients.</li>
<li>Collaborated with various law enforcement agencies—primarily Public Safety—and the U.S. military to conduct site visits, deliver customized camera system solutions (including surveillance trailers), and optimize system performance.</li>
<li>Leveraged strong teamwork skills to coordinate with the Support Team, Software Developers, and Manufacturing Team in setting up, configuring, and troubleshooting camera video systems</li>
<li>Utilized Chinese language skills to effectively communicate with local and international clients and vendors for training and troubleshooting purposes</li>
<li>Conducted seasonal system checks on clients' camera video systems, performed necessary optimizations, and maintained detailed records of system status and performance</li>
</ul> at INDUSTRIAL VIDEO & CONTROL<p>Hours per week: 40</p>
<ul>
<li>Duties, Accomplishments and Related Skills:</li>
<li>Applied IT knowledge gained from both academic and professional experiences to provide expert technical support and consultation for camera video systems, utilizing various communication channels including phone, email (with or without a ticketing system), and remote access to clients’ systems</li>
<li>Delivered in-depth support for a range of industry-standard video management software (VMS), including IVC VMS, ExacqVision, Wisenet, and Axis VMS software, ensuring optimal system performance and end-user satisfaction</li>
<li>Engaged with clients in a calm and professional manner to deliver high-level technical support across software, networking, and camera hardware systems</li>
<li>Frequently traveled across various states to perform on-site assignments, including troubleshooting camera system issues and providing training to new and existing clients.</li>
<li>Collaborated with various law enforcement agencies—primarily Public Safety—and the U.S. military to conduct site visits, deliver customized camera system solutions (including surveillance trailers), and optimize system performance.</li>
<li>Leveraged strong teamwork skills to coordinate with the Support Team, Software Developers, and Manufacturing Team in setting up, configuring, and troubleshooting camera video systems</li>
<li>Utilized Chinese language skills to effectively communicate with local and international clients and vendors for training and troubleshooting purposes</li>
<li>Conducted seasonal system checks on clients' camera video systems, performed necessary optimizations, and maintained detailed records of system status and performance</li>
</ul> at INDUSTRIAL VIDEO & CONTROL