Dinesh Singh Karki
Retail Sales Executive
Palghar, Mumbai
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
13
13
years of professional experience
14
14
years of post-secondary education
3
3
Languages
Work History
Sales Agent
E-ZONE International
Kathmandu
06.2021 - 06.2023
- Assisted call-in customers with questions and orders.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Adjusted sales scripts to better target needs of specific individuals, boosting sales by Number%.
- Negotiated pricing with vendor suppliers to fit customer budgets and generate maximum gross profit.
- Explained features and advantages of Type products or services to promote sales.
- Increased sales and customer satisfaction through personalized servicing.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
Customer Service Specialist
Croma, Infiniti Retail Ltd
Mumbai
03.2018 - 03.2021
- To assist the walk-in customers
- Look after the entire departments merchandising
- Report to Department manager or store manager and discuss about the promotions
- Inventory management
- Daily target achievement.
- Resolved concerns with products or services to help with retention and drive sales.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Acting Store In-charge
Eros Electricals
Dubai
03.2014 - 09.2017
- To handle store day to day activities
- Adjust content of sales presentations by studying the type of sales outlet or trade factor
- Analyse the day to day sales report and focus to the targets
- Handel floor sales team
- Keeps management informed by submitting activity and results reports, such as daily call reports, weekly works plans, and monthly and annual territory analyses
- Conducting the morning and evening meeting with sales staffs, getting feedback from them and forwarding to the area manager.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Created and maintained safe and secure work environments for employees.
- Raised property accuracy and accountability by creating new automated tracking method.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Sales Officer
Eros Electricals
Dubai
05.2012 - 02.2014
- Achieve sales performances which at least meet periodical and annual sales targets whilst maximizing profit gained from each transaction and maintaining the potential for repeat business
- Seek to constantly improve knowledge of Electronics, Mobile, IT and home appliances
- Prospecting potential sales
- Helping to increase the customer database
- Look out for customer queries and prepare the quotation as per the demand
- Resolve the customer problems
- Making invoices on POS
- Preparing daily sales report, remittance and bank deposits.
Sales Executive
Vijay Sales
Mumbai
04.2010 - 11.2011
- Duties and responsibilities
- Deal with the walk-in customers
- As per the requirement of customer showing the suitable products
- Upkeep the designated area, feature cards, promotions and display
- Encounter the customer issue and handover to the customer care department
- Inventory count in daily and weekly basis
- Report to the floor and store manager on daily basis
- Improving the product knowledge on floor basis with discussing with the co-staffs and attending product training on monthly basis.
Education
BBS (Bachelor Of Business Studies) - Commerce
Tribhuvan University
Mahendranagar Kanchanpur 01.2012 - 04.2014
HSC - Business Management
Secondary Education Board
Mahendranagar 12.2005 - 04.2007
School Living Certificate - Elementery To High School
Shree Siddhnath Secondery School
Mahendranagar 01.1994 - 04.2004
Skills
Customer SatisfactionLanguage Spoken : Hindi, English
Customer Relations
Good communication skills
Complaint resolution
Sales expertise
Staff education and training
Stock management
Retail store support
Retail materials management
Warehousing practices and procedures
Timeline
Sales Agent
E-ZONE International
06.2021 - 06.2023
Customer Service Specialist
Croma, Infiniti Retail Ltd
03.2018 - 03.2021
Acting Store In-charge
Eros Electricals
03.2014 - 09.2017
Sales Officer
Eros Electricals
05.2012 - 02.2014
BBS (Bachelor Of Business Studies) - Commerce
Tribhuvan University
01.2012 - 04.2014
Sales Executive
Vijay Sales
04.2010 - 11.2011
HSC - Business Management
Secondary Education Board
12.2005 - 04.2007
School Living Certificate - Elementery To High School
Shree Siddhnath Secondery School
01.1994 - 04.2004