Technical Support Executive
Teleperformance
08.2024 - Current
DINKAR DOONGA
Technical Support
New Delhi,DL
Timeline
Bachelor of Vocational Studies in Travel And Tourism - Commerce And Management
Indira Gandhi Open National University
07.2023 - Current
High School Diploma -
Sukho Khalsa Sr Secondary School
03.2020 - 04.2021
Work History
Technical Support Executive
Teleperformance
08.2024 - Current
- Streamlined troubleshooting processes for faster resolution times, improving overall productivity.
- Maintained comprehensive documentation of customer interactions, ensuring seamless handoff between support staff.
- Collaborated with team members to develop new strategies for handling complex technical problems.
- Mentored junior technicians, fostering their growth and enhancing team performance.
- Delivered exceptional technical assistance through both phone and email channels while maintaining professionalism at all times.
- Conducted root-cause analysis for recurring technical problems, developing long-term solutions to prevent future occurrences.
- Managed a high volume of tickets in the helpdesk system, consistently meeting or exceeding response time targets.
Overview
1
1
year of professional experience
3
3
years of post-secondary education
Education
High School Diploma -
Sukho Khalsa Sr Secondary School
Tilak Nagar 03.2020 - 04.2021
Bachelor of Vocational Studies in Travel And Tourism - Commerce And Management
Indira Gandhi Open National University
Maidan Garhi 07.2023 - Current
Skills
Customer communications
Remote support
Ticket management
Software installation
Network configuration
Application support
Managing service level agreements
Customer relationship management (CRM)
Escalation management
Hardware support
Call management
Hardware configuration
Microsoft windows and office
Multitasking
Excellent communication
Organizational skills
Active listening
Verbal and written communication
Customer communication and empathy
Unified communications
User training
Equipment configuration
Microsoft exchange management
Microsoft office 365
Outlook troubleshooting
Outlook configuration
Email configuration
Summary
Technical support professional with proven track record in resolving technical issues and optimizing system functionality. Known for fostering team collaboration and delivering reliable results, adaptable to changing environments. Skilled in troubleshooting, system optimization, and customer communication. Experienced with diagnosing and resolving technical issues efficiently. Utilizes analytical skills to troubleshoot and provide solutions that improve system performance. Track record of effective communication and user support, ensuring customer satisfaction. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Work Preference
Work Type
Full TimePart TimeWork Location
RemoteHybridModelling
I like to try on new things and specially when we are talking about clothing and apparel. I have friends in the industry as well on a smaller scale and I have modeled for their hand made designs.
The same way I am interested in creativity. Something hand-made.
Similar Profiles
MACKLYNE IMARYMACKLYNE IMARY
Customer Support Expert at TeleperformanceCustomer Support Expert at Teleperformance
Brandon NaikBrandon Naik
Talent Management Specialist at TeleperformanceTalent Management Specialist at Teleperformance
Ashish VermaAshish Verma
Sr Manager WFM at TeleperformanceSr Manager WFM at Teleperformance
Javiera Ignacia Urrutia CerdaJaviera Ignacia Urrutia Cerda
Bilingual Interpreter (English-Spanish / Spanish-English) at TeleperformanceBilingual Interpreter (English-Spanish / Spanish-English) at Teleperformance
Vivek SinghVivek Singh
Relationship Manager at ICICI HOME FINANCERelationship Manager at ICICI HOME FINANCE