Dinkar Jadhav

Job Objective:

To lead, inspire and motivate the store team to deliver highest level of customer service
Job KRA:
 Responsible for overall store operations for smooth functioning of the store.
 Team Building, Employee Engagement, Manpower Handling
 Stock Checking, Shrinkage Control & Asset Management
 Taking care of after the customer’s complaints, suggestions and queries.
 Look after the customer’s complaints, suggestions and queries.
 Coordinate with the Category & Brand Asm to ensure timely delivery of the stock.
 Look after Store Display and also ensure the stock availability to avoid the stock outs.
 Handle Statutory Compliance, and maintain the HR hygiene’s.
 Good performance and communicate other business-related updates Monitoring and reviewing activities of all support functions Like Staff and Brand staff with Dept. Manager and Brand ASM for increase improving efficiency AOP target
 Working closely with Cluster Manager for develop and implement manpower plan and budget and LFL positive store.
 Working closely with the RMLs to set targets for each family and achieve it every WBR and MBR
 Interviewing skills
 Every month on 1st Saturday or Sunday conducting staff welfare RNR.
 Conducting the LMS modules and PSO training with trainer for Empowered employees.
 Ensure store layout is in line with store planograms and visual merchandising is in line with brand guidelines
 As per latest Standardization version implement the store merchandise and SOH.
 Always ensuring my store is operating under company SOP
 Achieve No’s - TGT Vs. Ach, RCP, Attachment, EOL, and other ops KPI
 Customer Experience - VOC - Participation, score, SQA, complaints, Inventory Taking care.
 Store profitability, Competition, Jio Business - activations, Recharges.
 P&L, SPICE/ MBR/ WBR, Competition No’s, Beat plan

Job KRA:-

Inventory Management: SLOC management, Stock Availability - DC & Store, Freebies,EOL management, Promotion Management Defective Process,DOA,DAP
 People Management: Self & Team Learning, Rostering, coaching & counseling, Interview, Review/ feedback, PMS, Brand promoter compliance, Knowledge transfer from brand promoter to Digital staff
 Business Management, Plano implementation

Job KRA

 Ready for Customer -Customer Interaction - Build Rapport, Understand customer's need Options
 Service the customer - Offering solutions, upselling, cross selling, attachment - Accessories & RCP, Billing - Billing process, MOPs.
 After Sales: Home delivery, Installation, repairs, DOA, DAP, Returns process & Self learning – certification
 Section Ready for Customer - Behind scene, PI, SEL, Promos, Cleanliness, Displaying the products as per Plano, Stock Check

Job Objective
 To ensure high levels of customer satisfactions, upselling, cross selling attachment and RCP sale.
 To enhance conversion ratios and average transaction value per customer.

Job KRA

Ready for customer-Customer interaction-Understand customers need options.
 Service for the customer-Solution Sale with, upselling, cross selling attach. And RCP sale.
 Section ready for customers-PI, SEL’s, Promo SEL’s, Product Knowledge and process Knowledge, Pvt Label sale, Plano and stock check.