Dinoop Louis
Mumbai
Summary
With a Bachelor of Commerce degree from St. Xavier's College and a WEST Level 2 qualification, I currently hold the position of Restaurant Manager at Burma Burma. With 9 years of experience, I excel in team leadership, project delivery, and managing operational efficiency. I am passionate about curating exceptional beverage experiences and enhancing dining experiences through an elevated wine list. Known for driving process improvements, increasing productivity, and implementing innovative solutions, I possess strong strategic planning abilities and excel in building relationships across all organizational levels to achieve business goal
Overview
11
11
years of professional experience
1
1
Certification
Work History
Resturant Manager & Nso
Burma Burma
Mumbai
2024.02 - Current
- Analyzed customer feedback data to develop action plans for improving services offered.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Delegated tasks to team members based on skill level and to achieve organizational goals
- Assisted in the development of operational strategies
- Managed customer service inquiries and complaints
- Organized training sessions for new hires
- Recruited and trained new employees.
NSO & Assistant Manager
Pebble street Hospitality
2018.07 - 2024.02
- Opened four new Foo outlets and one Koko restaurant
- Delegated tasks to team members based on skill level and to achieve organizational goals
- Assisted in the development of operational strategies
- Managed customer service inquiries and complaints
- Organized training sessions for new hires
- Recruited and trained new employees.
Supervisor
JSM
Mumbai
2015.09 - 2018.12
Butler
Royal palms
2013.09 - 2015.10
Education
Wine Sommelier Level-2 -
W-Set London
10.2021
Hotel Management -
Kohinoor collage of hotel management
08.2012
High School Diploma -
St Xavier Mumbai
03.2010
Skills
- Leadership
- Communication
- Problem-Solving
- Time Management
- Health and safety regulations
- Handle pressure
- Financial Management
- Project Management
- Staff Training and Development
- Business Planning
- Budget Control
- Negotiation
Certification
- Excel 2018 Essential Training
- Food and Safety Training
- Cost reduction tips-How to cut Costs and Maximize Profits
- Python in Excel
- Leadership communication in the Flow of Work
- Customer Service Skills
- Leadership and Management for Mangers
Accomplishments
- Manager of the Year
- Manager Of the month
Personal Information
- Date of Birth: 10/07/1993
- Gender: Male
Languages
- ENGLISH FIRST LANGUAGE
- HINDI
- MARATHI
- MALAYALAM
- TAMIL
Extracurricular Activities
Write a Blog on Medium; I Have Written 12 Blogs. Trade in crypto And Stoke Market Have YouTube Channel teaching about Wine And cocktails I have Instagram page where I share about Stocks and Cocktail basis story
Languages
English
First Language
Hindi
Advanced (C1)
C1
Malayalam
Upper Intermediate (B2)
B2
Marathi
Advanced (C1)
C1
Timeline
Resturant Manager & Nso
Burma Burma
2024.02 - Current
NSO & Assistant Manager
Pebble street Hospitality
2018.07 - 2024.02
Supervisor
JSM
2015.09 - 2018.12
Butler
Royal palms
2013.09 - 2015.10
Wine Sommelier Level-2 -
W-Set London
Hotel Management -
Kohinoor collage of hotel management
High School Diploma -
St Xavier Mumbai
- Excel 2018 Essential Training
- Food and Safety Training
- Cost reduction tips-How to cut Costs and Maximize Profits
- Python in Excel
- Leadership communication in the Flow of Work
- Customer Service Skills
- Leadership and Management for Mangers
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