Summary
Overview
Work History
Education
Skills
Training
Languages
Timeline
Generic

DINSEY JACOB

Bangalore

Summary

HR Operations Team lead with 11+ years' experience. Expertise in end-to-end HR data administration for North America, managing Hire-to-Retire processes (promotions, terminations, onboarding), Talent Acquisition workflows, and Performance Management systems (SuccessFactors/Oracle). Proven ability to optimize processes, enhance SLA compliance, and deliver data-driven insights through root cause analysis. Skilled in building high-performing teams via strategic workload management, compliance oversight, and continuous training initiatives. Trusted cross-functional partner known for driving operational excellence and process improvements across HR systems.

Overview

12
12
years of professional experience

Work History

Senior Analyst

Accenture
12.2015 - Current
  • Workforce data administration
  • Region: North America and Canada
  • Hire to Retire Process: Lead a variety of workforce data administration ticket scenarios, including Promotions, Lateral moves, Reassignments, Terminations, Employee offboarding, Manager changes and Supervisory org, FTE changes, Maintain contingent and Fixed Term workers, Cost Centre changes, Company code transfer, Union memberships, Leave of absence, Reporting and many more.
  • Talent Acquisition
  • Region: North America and Canada
  • Lead a variety of Talent Acquisition ticket scenarios, including Offer creation, BGC Initiation, Hire Task completion [Workday],1-9 Verification, Benefits administration in ADP.
  • Performance Management:
  • Region: North America and Canada
  • Furnished weekly and monthly performance management reports to Human Resource Business Partners, providing insights into employee performance and areas for improvement.
  • Demonstrated precision in entering ratings and establishing goals and objectives for employees using the SuccessFactors tool.
  • Played a crucial role in auditing multiple performance management reports and ensuring synchronization between Oracle and SuccessFactors systems.
  • Effectively communicated and guided employees on how performance is measured, enhancing understanding and engagement.
  • Generated customized performance reports as per client requirements using SuccessFactors' online report designing feature.
  • Team Lead Roles
  • Process Optimization & Governance
  • Drive continuous process improvements by identifying inefficiencies and implementing scalable solutions.
  • Ensure strict compliance with organizational policies and industry best practices across all operations.
  • Stakeholder Engagement & Service Delivery
  • Collaborate cross-functionally with HR, Talent Acquisition, and business units to optimize onboarding and workforce administration processes.
  • Serve as the escalation point for critical issues, ensuring timely resolution and stakeholder satisfaction.
  • Quality Assurance & Performance Management
  • Conduct comprehensive root cause analysis (RCA) for service gaps and implement preventive measures.
  • Maintain real-time oversight of operational metrics through control charts, 3x3 matrices, and performance scorecards.
  • Proactively address SLA deviations through data-driven interventions and process recalibration.
  • Operational Excellence
  • Strategically allocate and prioritize service tickets to maximize team productivity and resolution efficiency.
  • Implement ticket aging protocols to accelerate resolution of pending items through targeted escalation paths.
  • Lead monthly performance dialogues to align individual development with organizational objectives.
  • Spearhead knowledge management initiatives, including SOP/DTP updates and competency-building training programs.
  • Administer workforce compliance programs, including attendance validation, expense auditing, and mandatory training completion.

Senior Human Resource Officer

Avenue Supermarts Ltd
04.2015 - 11.2015
  • Evaluated organization requirements for workforce
  • Devised appropriate plans to accomplish organization's need
  • Conducted campus visits and filled posts in organization
  • Imparting induction training
  • Comprehended enhancement areas of organization by gathering prompt feedback
  • Coordinated employee engagement initiatives including cultural celebrations, recreational games, and stress-relief activities to foster a positive work environment.
  • Cooperating with accounts department after generating salary invoices and tallying third-party bills
  • Played significant role in addressing grievances
  • Oversaw PF and ESIC cycle and updated all compliance registers
  • Expedited Payroll management utilizing SAP
  • Administered attendance and leave management by linking customized attendance software with biometric punching software, namely Brilliant Infocom

Human Resource Executive

Maruti Suzuki Dealership
09.2013 - 03.2015

Education

Master of Management Studies (MBA) - HR

Pillai’s HOC Institute of Management Studies And Research
Mumbai
01.2013

Bachelor of Commerce (B. Com) -

Jai Hind College
Mumbai
01.2011

Skills

  • Talent acquisition
  • Performance Management
  • Workforce data administration

Training

  • Title: Recruitment & Selection Process
  • Organization: Aditya Birla Group’s M/S HINDALCO Industries
  • Duration: Nov 2012 – Dec 2012
  • Title: Evaluation of Induction Training
  • Duration: May 2012 - Jun 2012

Languages

English
Advanced (C1)
Hindi
Advanced (C1)
Malayalam
Intermediate (B1)

Timeline

Senior Analyst

Accenture
12.2015 - Current

Senior Human Resource Officer

Avenue Supermarts Ltd
04.2015 - 11.2015

Human Resource Executive

Maruti Suzuki Dealership
09.2013 - 03.2015

Master of Management Studies (MBA) - HR

Pillai’s HOC Institute of Management Studies And Research

Bachelor of Commerce (B. Com) -

Jai Hind College

Similar Profiles

CREATE PROFILE
DINSEY JACOB