Micros, IDS, Hotelier
Dinuj Viswanathan
Hotelier
Cochin
Summary
Accomplished leader in Hospitality Management with over two decades of extensive experience driving operational excellence and exceeding customer expectations.
Aiming for nothing short of success, my goal is to deliver outstanding service experience to my guests and lead my team towards this common goal.
Overview
20
20
years of professional experience
6
6
years of post-secondary education
4
4
Certifications
4
4
Languages
Work History
Resort Manager
Sterling Holiday Resorts
Athirappilly, Kerala
2023.09 - Current
- Responsible for pre opening of the Hotel planned by beginning of December 2023
- Recruitment of pre-opening leadership team.
- Pre-opening co-ordination and management of process
- Responsible for setting up SOPs and standards for opening
- Is directly responsible for the sales and revenue management strategy and hotel performance
- Manages the operations of the hotel in order to maximize profitability and to ensure superior guest experience and Heartist service
- Manages performance issues that arise within the operational departments, as well as recruits, trains and develops the pre-opening team
General Manager
ITC WelcomHeritage
Cochin & Ooty
07.2022 - 08.2023
- Presently working as General Manager at the ITC WelcomHeritage Azora by Ayatana- Fort Kochi as well as WelcomHeritage Ayatana- Ooty.
- KEY RESPONSIBILITIES: Overall Operations of Hotel, Meeting with Managing Director with Facts & Figures, PnL Planning, Employment Cost Control, Local Liaisoning, Monitor Purchase / Indent / Requisitions of each Department, Dealing with Suppliers / Vendors for Quality Products, Departmental Coordination, HOD Meeting, HLP Cost Control, Team Building & Leadership, Menu Planning, Sales, Online Promotions, F&B Cost Control, Event Management, Vendor Management, Ensure SOP follow up, Generating MIS Reports.
- Served as mentor to junior team members.
- Drove sales and maintained cost controls.
- Hired, coached and trained staff, monitored performance and offered mentoring to junior team members.
- Implemented effective customer service procedures to encourage positive feedback.
- Boosted profit opportunities, analyzing cost, contract performance and risk for corrective action.
Resort Manager
The Postcard Mandalay Hall
Goa & Cochin
11.2019 - 07.2022
- A part of the Postcard Group of Hotels & Resorts
- Directed teams handling various operations in fast-paced environments.
- Coordinated daily activity using exceptional organisation and planning abilities for smooth-running business operations.
- Upheld compliance and consistently followed company and industry-set standards
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Handled guest complaints and offered recovery services to maintain high guest satisfaction rates.
Operations Manager
Xandari Resorts- Xandari Harbour
Fort Cochin
03.2019 - 11.2019
- Overall responsibility of the resort including operations of all departments, sales & marketing planner, F & B planner/events, Budget & MIS reviews, strategies on sales promotion & cost management.
- Implemented operational strategies to build customer loyalty and retention.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Interacted well with customers to build connections and nurture relationships.
Café General Manager
Café Bateel
Riyadh & Jeddah
12.2015 - 07.2018
- Café Manager at Café Bateel- Riyadh (A part of Bateel International with Cafes & Retails located globally) from 13th June 2015 to 21st July 2018.
- During this tenure; I have worked at 6 Cafes of Bateel located at Riyadh & Jeddah in KSA with cover capacity ranging from 150 to 375 & have also been responsible for the opening of 3 Cafes.
- Executed budget & MIS reviews, strategies on sales promotion, inventory & cost management
- Delivered and implemented staff engagement, gender diversity and cultural programmes.
- Worked effectively in fast-paced environments.
Restaurant Manager
CGH Earth- Casino Hotel
Cochin
06.2011 - 11.2015
- Lead F & B Operations for ‘Tharavadu' (multicuisine) & ‘Fort Cochin' (seafood specialty) and IRD Manager at the Casino Hotel, a CGH earth experience hotel at Cochin from
- Conducted daily pre-shift and weekly departmental meetings to maximize organizational efficiency.
- Performed restaurant walk-through to gauge timeliness and excellent service quality.
- Developed and maintained staff to provide hospitable, professional service while adhering to policies and business initiatives.
- Trained workers in every position, including food preparation, money handling and cleaning roles.
- Designed table settings to be aesthetically pleasing and comfortable for guests, upholding restaurant's customer service standards.
Restaurant Manager
CGH Earth- Maison Perumal
Pondicherry
04.2010 - 06.2011
- Trained Front of House (FOH) staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
- Championed 100% guest satisfaction by providing excellent dining experience.
- Managed rotas to cover high service level periods and avoid service delays.
- Verified prepared food met standards for quality and quantity before serving to customers.
Catering Assistant
CGH Earth- SwaSwara
Karwar
06.2006 - 01.2010
- Delivered high-volume catering for special events.
- Catered for diverse dietary requirements with excellent food allergen awareness.
- Dealt with guests' queries and requests politely.
Management Trainee
CGH Earth- Coconut Lagoon
Kottayam
07.2005 - 07.2006
- A fast track management training program, orientation through all the departments
- Specialised training in Front Office, Food & Beverage Service and Housekeeping.
Intern
Taj Gateway
Bangalore
10.2004 - 03.2005
- Industrial Exposure training
- Elementary training in Front Office, Food & Beverage Service, Food & Beverage Production and Housekeeping
Education
Bachelor of Science - Hotel Management & Catering Science
06.2002 - 06.2005
GPA: 75%
H.S.C -
06.2000 - 06.2002
GPA: 62%
SSC -
06.1999 - 06.2000
GPA: 83%
Skills
Client account management
Performance improvement
Consistently meet goals
Verbal and written communication
Employee scheduling
Sales expertise
Product development
Recipes and menu planning
Relationship building
Effective leader
Recruitment
Budget development
Budgeting
Exceptional interpersonal communication
Deadline-oriented
Efficient multi-tasker
Staff training/development
Operations management
Accomplishments
- Topper at Calicut University for B.Sc. Hotel Management
- Awarded best student at junior college, Mumbai
- Awarded Manager for the year during my stint at CGH Earth
- Recognised by management for collaborating with the Kochi Muziris Biennale to be listed as an Official Event Venue & Hospitality Partner resulting into improved Room Sales as well as F&B business.
Software
Certification
Certified Train the Trainer
Interests
Sports: Table Tennis, Archery & Kayaking
Martial Arts: Kick Boxing & Kalarippayattu
Timeline
Resort Manager - Sterling Holiday Resorts
2023.09 - Current
General Manager - ITC WelcomHeritage
07.2022 - 08.2023
Resort Manager - The Postcard Mandalay Hall
11.2019 - 07.2022
Operations Manager - Xandari Resorts- Xandari Harbour
03.2019 - 11.2019
Café General Manager - Café Bateel
12.2015 - 07.2018
Restaurant Manager - CGH Earth- Casino Hotel
06.2011 - 11.2015
Restaurant Manager - CGH Earth- Maison Perumal
04.2010 - 06.2011
Catering Assistant - CGH Earth- SwaSwara
06.2006 - 01.2010
Management Trainee - CGH Earth- Coconut Lagoon
07.2005 - 07.2006
Intern - Taj Gateway
10.2004 - 03.2005
NIMIT- Calicut University - Bachelor of Science, Hotel Management & Catering Science
06.2002 - 06.2005
Patkar College - H.S.C,
06.2000 - 06.2002
SVM - SSC,
06.1999 - 06.2000