Dinuj Viswanathan

Work History

Resort Manager

Sterling Holiday Resorts

Athirappilly, Kerala

2023.09 - Current

Responsible for pre opening of the Hotel planned by beginning of December 2023
Recruitment of pre-opening leadership team.
Pre-opening co-ordination and management of process
Responsible for setting up SOPs and standards for opening
Is directly responsible for the sales and revenue management strategy and hotel performance
Manages the operations of the hotel in order to maximize profitability and to ensure superior guest experience and Heartist service
Manages performance issues that arise within the operational departments, as well as recruits, trains and develops the pre-opening team

General Manager

ITC WelcomHeritage

Cochin & Ooty

07.2022 - 08.2023

Presently working as General Manager at the ITC WelcomHeritage Azora by Ayatana- Fort Kochi as well as WelcomHeritage Ayatana- Ooty.
KEY RESPONSIBILITIES: Overall Operations of Hotel, Meeting with Managing Director with Facts & Figures, PnL Planning, Employment Cost Control, Local Liaisoning, Monitor Purchase / Indent / Requisitions of each Department, Dealing with Suppliers / Vendors for Quality Products, Departmental Coordination, HOD Meeting, HLP Cost Control, Team Building & Leadership, Menu Planning, Sales, Online Promotions, F&B Cost Control, Event Management, Vendor Management, Ensure SOP follow up, Generating MIS Reports.
Served as mentor to junior team members.
Drove sales and maintained cost controls.
Hired, coached and trained staff, monitored performance and offered mentoring to junior team members.
Implemented effective customer service procedures to encourage positive feedback.
Boosted profit opportunities, analyzing cost, contract performance and risk for corrective action.

Resort Manager

The Postcard Mandalay Hall

Goa & Cochin

11.2019 - 07.2022

A part of the Postcard Group of Hotels & Resorts
Directed teams handling various operations in fast-paced environments.
Coordinated daily activity using exceptional organisation and planning abilities for smooth-running business operations.
Upheld compliance and consistently followed company and industry-set standards
Hired and trained new employees, demonstrating best methods for serving clients and guests.
Handled guest complaints and offered recovery services to maintain high guest satisfaction rates.

Operations Manager

Xandari Resorts- Xandari Harbour

Fort Cochin

03.2019 - 11.2019

Overall responsibility of the resort including operations of all departments, sales & marketing planner, F & B planner/events, Budget & MIS reviews, strategies on sales promotion & cost management.
Implemented operational strategies to build customer loyalty and retention.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Interacted well with customers to build connections and nurture relationships.

Café General Manager

Café Bateel

Riyadh & Jeddah

12.2015 - 07.2018

Café Manager at Café Bateel- Riyadh (A part of Bateel International with Cafes & Retails located globally) from 13th June 2015 to 21st July 2018.
During this tenure; I have worked at 6 Cafes of Bateel located at Riyadh & Jeddah in KSA with cover capacity ranging from 150 to 375 & have also been responsible for the opening of 3 Cafes.
Executed budget & MIS reviews, strategies on sales promotion, inventory & cost management
Delivered and implemented staff engagement, gender diversity and cultural programmes.
Worked effectively in fast-paced environments.

Restaurant Manager

CGH Earth- Casino Hotel

Cochin

06.2011 - 11.2015

Lead F & B Operations for ‘Tharavadu' (multicuisine) & ‘Fort Cochin' (seafood specialty) and IRD Manager at the Casino Hotel, a CGH earth experience hotel at Cochin from
Conducted daily pre-shift and weekly departmental meetings to maximize organizational efficiency.
Performed restaurant walk-through to gauge timeliness and excellent service quality.
Developed and maintained staff to provide hospitable, professional service while adhering to policies and business initiatives.
Trained workers in every position, including food preparation, money handling and cleaning roles.
Designed table settings to be aesthetically pleasing and comfortable for guests, upholding restaurant's customer service standards.

Restaurant Manager

CGH Earth- Maison Perumal

Pondicherry

04.2010 - 06.2011

Trained Front of House (FOH) staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
Championed 100% guest satisfaction by providing excellent dining experience.
Managed rotas to cover high service level periods and avoid service delays.
Verified prepared food met standards for quality and quantity before serving to customers.

Catering Assistant

CGH Earth- SwaSwara

Karwar

06.2006 - 01.2010

Delivered high-volume catering for special events.
Catered for diverse dietary requirements with excellent food allergen awareness.
Dealt with guests' queries and requests politely.

Management Trainee

CGH Earth- Coconut Lagoon

Kottayam

07.2005 - 07.2006

A fast track management training program, orientation through all the departments
Specialised training in Front Office, Food & Beverage Service and Housekeeping.

Intern

Taj Gateway

Bangalore

10.2004 - 03.2005

Industrial Exposure training
Elementary training in Front Office, Food & Beverage Service, Food & Beverage Production and Housekeeping

Summary

Overview

Work History

Resort Manager

General Manager

Resort Manager

Operations Manager

Café General Manager

Restaurant Manager

Restaurant Manager

Catering Assistant

Management Trainee

Intern

Education

Bachelor of Science - Hotel Management & Catering Science

H.S.C -

SSC -

Skills

Accomplishments

Software

Certification

Interests

Timeline

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