Summary
Overview
Work History
Education
Skills
Certification
Disclaimer
Timeline
Generic
Dinesh Kumar

Dinesh Kumar

Chennai

Summary

Dynamic IT Manager with a proven track record at ORION INDIA SYSTEMS, excelling in IT risk management and strategic planning. Spearheaded successful ISO audits and implemented robust asset management solutions, enhancing operational efficiency. A collaborative leader, dedicated to fostering teamwork and delivering exceptional user support in fast-paced environments.

Overview

19
19
years of professional experience
1
1
Certification

Work History

IT Manager

ORION INDIA SYSTEMS PVT.LTD
12.2011 - 04.2025
  • Full-time IT Manager following initial consulting role, provide Administration and evaluating the software’s of client, Day to day operation, monitoring the network and servers, coordinating with client as new project and clears all IT needs as client requirement.
  • Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
  • Oversaw IT department operations, including user training and Helpdesk support to meet service-level agreements.
  • Coordinated IT operations to facilitate seamless daily business activities and system integration.
  • Developed IT budget for upcoming year, focusing on strategic planning and resource allocation.
  • Implemented Desktop Central and Manage Engine Asset Explorer to enhance asset management processes.
  • Led technology selection and rollout, emphasizing organizational planning and supplier service-level agreements.
  • Successfully completed ISO 27001:2022, SOC Type 2, and PCI DSS audits to ensure compliance.
  • Evaluated and implemented of ServiceDesk/Jira Service desk/Manage engine which for Ticketing Systems for the end user and implemented the same.
  • Implementation of Jira Software
  • Implementation of Happy Fox across Global

System Administrative

ERP LABS LTD
01.2010 - 04.2011
  • Company Overview: United Kingdom
  • Analyzed, installed, maintained, and modified storage area networks and computing systems.
  • Ensured compatibility of hardware and software through thorough assessments.
  • Evaluated and recommended new hardware and software solutions.
  • Assisted team in resolving hardware, software, and system issues.
  • Monitored system performance to meet objectives and availability requirements.
  • Provided desktop system administration and support for network operations.
  • Interacted with clients to address queries and resolve issues.
  • Configured switches, routers, modems, and other network devices.
  • United Kingdom

PROJECT ENGINEER

PRECISION TECHSERVE PVT.LTD
Chennai
01.2006 - 07.2008
  • Company Overview: Chennai
  • Installation and maintenance of all systems and servers, desktops.
  • Regular windows updates and antivirus updates, coordinating with Client for project requirement, troubleshooting the hardware and assigned for overseas project for new IT infrastructure.
  • Installed and maintained all systems, servers, and desktops to ensure optimal performance.
  • Executed regular Windows and antivirus updates to enhance security protocols.
  • Coordinated with clients on project requirements for seamless execution.
  • Troubleshot hardware issues to minimize downtime during operations.
  • Served as on-site engineer at Sutherland Global Services, managing desktop and server maintenance.
  • Handled data center operations, including switch and router installations and maintenance.
  • Led overseas project in Philippines, ensuring alignment with client specifications.
  • Collaborated with vendors for data center operations, installing necessary hardware and network components.
  • Chennai

System Engineer

Sutherland Global Service Pvt. ltd.
06.2007 - 02.2008
  • Company Overview: Philippines
  • Providing onsite Technical support for the IT infrastructure.
  • Providing Technical support for IT infrastructure (Desktop, servers and networking).
  • Installing, configuring and testing Software given by client team.
  • Coordinating and troubleshooting with client queries related to Software (Symantec Uol and more) Issues.
  • Configuring and mounting servers and switches in the appropriate rack.
  • Monitoring and maintaining Data Centre.
  • Philippines

Education

MBA - Information management

University of Trinity Saint David
04.2011

Diploma in Computer Tech -

SA POLYTECHNEIC
04.2004

10th standard -

St.Joseph’s Matriculation High Sec School
03.2000

Skills

  • Risk mitigation planning
  • Team collaboration
  • IT risk management
  • IT asset management
  • Documentation management
  • IT resource use
  • Information security
  • BYOD program administration
  • Teamwork and collaboration
  • IT service management
  • Technical support scheduling
  • User Support
  • Task prioritization
  • Goal setting
  • Budget administration
  • IT Security Management
  • Strategic planning
  • Hardware troubleshooting

Certification

  • Microsoft Certified Professional
  • CMMI V2.0
  • AWS Certified Cloud Practitioner
  • ITIL Foundation Pursuing

Disclaimer

Here by I declare that all the above particulars are true to the best of my knowledge.

Timeline

IT Manager

ORION INDIA SYSTEMS PVT.LTD
12.2011 - 04.2025

System Administrative

ERP LABS LTD
01.2010 - 04.2011

System Engineer

Sutherland Global Service Pvt. ltd.
06.2007 - 02.2008

PROJECT ENGINEER

PRECISION TECHSERVE PVT.LTD
01.2006 - 07.2008

MBA - Information management

University of Trinity Saint David

Diploma in Computer Tech -

SA POLYTECHNEIC

10th standard -

St.Joseph’s Matriculation High Sec School

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