Dinuraj Palanatt
Bangalore
Summary
Dynamic IT professional with extensive experience at HCL Technologies, excelling in access management and SAP support. Proven track record in process automation and technical troubleshooting, enhancing system performance and user satisfaction. Strong project management and communication skills drive successful project execution and stakeholder alignment. Committed to delivering innovative solutions and optimizing IT operations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Specialist
HCL Technologies
Bangalore
04.2021 - 08.2024
- Access Management & Remediation: Handled user access requests, service tickets, and incident resolution in alignment with organizational security policies and SLAs. Ensured timely provisioning, de-provisioning, and access reviews to maintain compliance and minimize risk.
- SAP Support: Delivered comprehensive support for SAP systems, including user provisioning, role and authorization management, and issue resolution to ensure uninterrupted business operations.
- Technical Troubleshooting: Resolved a wide range of technical issues across multiple platforms and enterprise applications, contributing to improved system stability and user satisfaction.
- Process Automation: Streamlined routine IT operations by identifying automation opportunities and implementing scripts and tools to reduce manual workload and improve turnaround times.
- Microsoft Exchange Administration: Managed Microsoft Exchange-related tasks including mailbox configuration, permission management, distribution group administration, and email access troubleshooting.
Senior Technical Support
Accenture- Eteam info service Contract
Bangalore
10.2019 - 10.2020
- Router Issue Resolution: Diagnosed and resolved router-related problems, ensuring minimal downtime and optimal performance for end-users.
- Network Monitoring & Analysis: Regularly monitored network performance, identified connectivity issues, and executed corrective actions to maintain network stability.
- End-to-End Troubleshooting: Handled all network-related incidents, including LAN/WAN issues, connectivity failures, and configuration errors.
- Escalation Management: Effectively managed escalations by coordinating with higher-level support teams and vendors to ensure timely resolution of critical network issues.
Post Implementation Project Manager
eclinical works India Pvt Ltd
Bangalore
09.2017 - 02.2019
- Project Ownership: Acted as the Primary Implementation Project Manager (PIPM), overseeing end-to-end project execution from initiation to closure.
- Scope Verification: Reviewed and validated project scopes to ensure alignment with client requirements and business objectives.
- Cross-Functional Coordination: Facilitated effective communication and collaboration across multiple departments, ensuring all stakeholders were aligned and project milestones were met.
- Status Reporting: Provided regular updates to leadership and stakeholders, proactively addressing risks and ensuring on-time project delivery.
IT SUPPORT ENGINEER
HI-TEC SOFTWARES
Kerala
03.2013 - 01.2015
- Technical Support & Issue Resolution: Provided daily IT support, addressing hardware, software, and network-related issues to ensure smooth operation of systems and minimal disruption to end users.
- Troubleshooting: Diagnosed and resolved technical problems across desktops, laptops, printers, and network devices in a timely and efficient manner.
- User Training & Support: Conducted training sessions and provided one-on-one assistance to students, helping them understand and effectively use various IT tools and systems.
- System Maintenance: Performed routine system checks, updates, and maintenance tasks to enhance performance and security.
ADVISOR
VODAFONE INDIA SERVICES
Pune
03.2012 - 02.2013
- Mobile Number Portability (MNP): Managed the import and export of mobile numbers across networks, ensuring accuracy and compliance with regulatory requirements.
- Routing Configuration: Ensured proper routing of mobile numbers to the correct network, optimizing connectivity and minimizing service disruptions.
- Escalation Handling: Acted as a point of contact for escalated issues, coordinating with internal teams and external partners to resolve complex cases promptly and effectively.
Education
BACHELOR OF COMPUTER APPLICATIONS -
SCMR
Pune01.2010
DIPLOMA IN PC MAINTENANCE & NETWORKING -
AICPT
Pune01.2010
Skills
- Business Strategy
- Project Management
- O365
- Exchange
- Automation
- SAP Support
- Jira
- Hardware
- AS400
- Technical troubleshooting
- Access management
- Network monitoring
- Process automation
- Escalation management
- Project management
- User training
- Service desk operations
- Incident resolution
- Root-cause analysis
- Knowledge sharing
Accomplishments
- Best Employee in HCL
- Best Employee in Vodafone
Languages
Malayalam
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Kannada
Intermediate (B1)
B1
Tamil
Intermediate (B1)
B1
Certification
- MCSE
- MCSA
- CCNA
- CompTia Strata
References
References available upon request.
Timeline
Specialist
HCL Technologies
04.2021 - 08.2024
Senior Technical Support
Accenture- Eteam info service Contract
10.2019 - 10.2020
Post Implementation Project Manager
eclinical works India Pvt Ltd
09.2017 - 02.2019
IT SUPPORT ENGINEER
HI-TEC SOFTWARES
03.2013 - 01.2015
ADVISOR
VODAFONE INDIA SERVICES
03.2012 - 02.2013
BACHELOR OF COMPUTER APPLICATIONS -
SCMR
DIPLOMA IN PC MAINTENANCE & NETWORKING -
AICPT
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