Dipa Ghosal
Pune
Summary
Seasoned Engagement Manager with a proven track record at The Executive Centre, adept in office administration and fostering client relations. Excelled in enhancing engagement strategies and event coordination, boosting operation sales by 80%. Demonstrates exceptional leadership in supervising staff and implementing cost-effective measures, ensuring high standards of service and operational excellence.
Overview
10
10
years of professional experience
Work History
Engagement Manager
The Executive Centre
Pune
01.2024 - Current
- Managed and oversaw operations, maintenance and administration of properties.
- Educated community members on products, services, and initiatives.
- Led crisis management efforts to address community concerns promptly.
- Negotiated with vendors and service providers for community events.
- Managed budget for community events and activities, ensuring cost-effectiveness.
- Prepared detailed budgets and financial reports for properties.
- Oversaw daily operations, maintenance, and administration of various properties.
- Developed and executed community outreach strategies, increasing engagement.
- Facilitated communication between different departments within the organization.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Executed on-time, under-budget projects by solving complex issues for senior leadership.
- Monitored inventory levels of supplies used in the facility's operations.
- Inspected equipment, facility grounds, external building structure and systems on regular basis.
- Managed and directed facility staff by handling assignment delegation and timely completion.
- Reviewed work orders for accuracy, completeness, and compliance with safety regulations.
Senior Engagement Associate
The Executive Centre
Pune
01.2019 - 12.2023
- Worked varied hours to meet seasonal and business needs
- Improved customer satisfaction by quickly and effectively addressing inquires and complaints
- Managed client effectively
- Upselling meetings rooms to external client and increased sales by 80% also meeting targets set to operation team
- Established in supervising entire operations team to ensure team perform their duties to high standard at all times
- Served as liaison, facilitating communication between management and associates
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies
- Created expense reports, budgets and filing systems for management team
- Detailed records of daily progress to identify and correct areas needed improvement
- Established and implemented cost reduction techniques for better operations
- Expense Report
- Attendance record management
- Invoice Processing
- Time management
- Customer and client relations
- Employee training and development
- Work orders
- Administering budgets
- Travel planning
- Team Bonding
- AP/AR proficiency
Engagement Associate
The Executive Centre
Pune
03.2016 - 12.2018
- Managed Centre Opening and Centre Closing Procedure
- Establishing daily interaction with client
- Arranging external client meeting/Video Conference facility
- Performing monthly billing for client
- Invoice Process and Invoice Checking
- Established Vendor Management
- Planning and Checking all P.M activities
- Planning all HK shifts
- Increased operation sales by achieving targets by 50%
- Established and performed basic IT handling/troubleshooting
- Coordinated appointment calendar and balanced schedules to promote optimal productivity.
Front Office Associate
Hyatt Place Hampi
Bellary
06.2015 - 11.2015
- Assisted guests with check-ins, account inquiries and any additional services needed
- Managed to take multiple guest bookings online and offline for 200 to 250 Guest and Walk In Guest
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism
- Managed streamlined check-in process to decrease wait times and increase customer satisfaction for over 100 to 200 guest
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution
- Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles
- Recommended hotel services or amenities that guest may find useful
- Maintained consistent positive customer feedback
Education
MBA - Operation and HR Management
Bharati Vidyapeeth Deemed University
Pune01.2025
Associate of Arts - Hospitality Management
Edinburgh Napier University
Scotland09.2015
Bachelor of Science - BSC-Hotel Management and Catering Technology
Bharathiar University
Coimbatore07.2015
Diploma in Hotel Management - Hotel Management
International Institute of Hotel Management
Kolkata07.2015
High School Diploma -
ST.Thomas Girls School
Kolkata07.2012
High School Diploma -
ST.Pauls Budge Budge
Kolkata07-2010
Skills
- Office administration
- Meeting minutes
- Mail handling
- Meeting arrangements
- Conference planning
- Documentation and reporting
- Supervising Staff
- Expense Report
- Attendance record management
- Invoice Processing
- Time management
- Customer and client relations
- Employee training and development
- Work orders
- Administering budgets
- Travel planning
- Team Bonding
- AP/AR proficiency
- Engagement strategy
- Event coordination
- Revenue cycle management
Hobbies and Interests
- Trained Kathak Dancer and highly passionate about classical dance form.
- Listening and Singing Classical Music
- Baking
- Cooking Food
- Swimming
Languages
- English
- Hindi
- Bengali
- Marathi
Timeline
Engagement Manager
The Executive Centre
01.2024 - Current
Senior Engagement Associate
The Executive Centre
01.2019 - 12.2023
Engagement Associate
The Executive Centre
03.2016 - 12.2018
Front Office Associate
Hyatt Place Hampi
06.2015 - 11.2015
MBA - Operation and HR Management
Bharati Vidyapeeth Deemed University
Associate of Arts - Hospitality Management
Edinburgh Napier University
Bachelor of Science - BSC-Hotel Management and Catering Technology
Bharathiar University
Diploma in Hotel Management - Hotel Management
International Institute of Hotel Management
High School Diploma -
ST.Thomas Girls School
High School Diploma -
ST.Pauls Budge Budge
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