Dipa Oraon
Customer Service Executive
Kolkata
Summary
Experienced and results-driven customer service executive seeking a challenging role to leverage skills and expertise in driving customer satisfaction and loyalty. With 1.5 years of experience, consistently delivered exceptional customer experiences, resolved complex issues, and implemented process improvements. Track record demonstrates a strong ability to meet or exceed customer satisfaction targets, making a valuable asset to any organization.
Overview
1
1
year of professional experience
2
2
Languages
Work History
Customer Service Executive
Teleperformance Global Services
10.2023 - 03.2025
- Provided accurate product information to customers through various communication channels.
- Implemented solutions for challenging customer problems, contributing to improved satisfaction rates.
- Work with diverse teams to drive process enhancements.
- Proposed strategic initiatives based on customer insights to boost loyalty.
- Participated in quality monitoring and feedback programs to ensure consistent delivery of excellent customer service
Education
Higher secondary - undefined
Skills
customer service software
Microsoft Office
communication skills
interpersonal skills
problem-solving skills
analytical skills
fast-paced environment
prioritize multiple tasks
positive attitude
work ethic
Timeline
Customer Service Executive - Teleperformance Global Services
10.2023 - 03.2025
- Higher secondary,