DIPAK BEHERA
Technical Manager
Hyderabad,TG
Summary
Dynamic and results-driven Integrated Facilities Management (IFM) professional with over 12 years of hands-on experience in enhancing operational standards and sustainability. Proven expertise in collaborating with operations teams, managers, and clients to streamline processes and drive efficiency. Skilled in implementing innovative solutions that promote a culture of continuous improvement while ensuring reliability in service delivery. Committed to delivering exceptional results through strategic planning and effective resource management.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
Work History
Property Manager
JLL, Jones Lang LaSalle
Hyderabad, India
05.2024 - Current
- Manage daily operations of property services including utility operation, housekeeping, security, landscaping etc. in JPMorgan Chase & Co.
- Oversee preventive and corrective maintenance of building systems (HVAC, electrical, plumbing, fire safety, lifts, etc.).
- Ensure energy conservation, utility monitoring, and sustainability practices.
- Supervise outsourced vendors and service providers.
- Act as the primary contact for tenants’ service-related issues.
- Ensure statutory compliance for property operations (fire safety, environment, health & safety regulations).
- Project Management.
- Parking Management.
- Stake Holders management.
- Problem solving and decision making ability.
Technical Service Manager
Jones Llang Lasalle
Hyderabad, India
01.2023 - 04.2024
- Taking care of facilities technical(MEPF) operation of 9million sft building of JPMorgan Chase &Co.
- In time resolution for any sort of engineering problem to enhance occupants experience.
- Commitment to deliver best level of service everytime through attention details.
- Identify opportunities to improve technical services delivery to benefit the workspace.
- Manage the technicians and engineers proactively.
- Assist with the preparation of operational strategic plans, annual budgets, clients reports and including financial reconciliation.
- Implement and manage change control process.
- Client and stake holders management.
- Develop and implement building procedures and effective measures to ensure simplification and accuracy to work methods and reliability of the systems.
- Implementation of SOP and EOP as required including training program for subordinates.
- Ensure to meet all service deliverables SLAs and KPIs.
- Effectively managing a team of 60 members including AM, MSTs.
Assistant Engineering Manager
Jones Lang Lasalle
Mumbai, India
03.2021 - 12.2022
- Taking care of engineering & operations of Tier-1 data center for JPMorgan Chase & Co., Paradigm Tower, Mumbai.
- Ownership of all data center changes / events / incidents / problems from beginning to end as well as overseeing of completion of root cause analysis and follow up resolution actions.
- Responsible for ensuring maintenance/repair of site critical infrastructure or data center are planned or executed to the best interest of business.
- Develop and maintain method statements, standard operating procedure, emergency response procedures, preventive maintenance program, and all technical documentation.
- Develop a complete and deep knowledge of design intent, operational alternatives, contingency plans related to data center.
- Manage the engineering aspects of data center related to financial and cost control, regulatory compliance, personnel management, staff training and development.
- Oversee health and safety, local statutory requirements, environmental and energy management.
- Develop and deliver the regular engineering reports and ensure adherence to contracted deliverables including SLA and KPIs.
- Providing hands on facility support (MEP) where required( e.g installation of new equipment, decommissioning of equipment, infra modification etc.)
- Oversee technical compliance auditing and the effective and timely close out of the corrective action plans.
- Implement and oversee the preventive maintenance program to reduce the risk of sudden failures or downtime of critical equipment.
- Manage Downtime/ Breakdowns. Ensure all Technical issues are escalated as per the set process.
- Incident management and closure of the incident with proper details in incident management tool.
- Reviewing incident report, documenting periodic trend summaries, providing updates and recommended actions to management.
- Effectively manage Opex and CAPEX budget to ensure all requirements for site operation are forecasted in annual budget.
- Involve in project work monitoring and get the Project handover from project team and do the snagging and get it closed form project team. Review handover document and follow handover process.
- Do vendor evaluation of AMC service providers and closing of KPI as per SLA.
- Oversee cafeteria operation and responsible for managing maximum uptime for cafe equipment including AMC management.
- Independently and effectively managing a team 19 members.
Assistant Engineering Manager
Jones Lang LaSalle
Pune, India
01.2019 - 01.2021
- Taking care of facility engineering & operations for IBM India, Kolkata and Pune locations.
- Responsible for submitting all monthly engineering reports to clients.
- Manages and handle different kind of client business audits.
- Manages and controls heat, light, power and recommends current best methods for energy conservation and economical facility operations.
- Ensure engineering operations and zero downtime of facility / Equipment by developing a long-term plan for preventive maintenance, asset protection and overseeing execution plan.
- Project management, execution with safety plan and taking charge from project team, follow up for project completion, handover & take over in co-ordination with client & PMC team.
- Risk assessment, risk management, maintain risk register and taking necessary measures to mitigate risk.
- Incident management skill with ability to handle stressful situation with strong crisis management skills.
- Able To make appropriate decision under pressure.
- Conduct internal site audits to ensure site is compliant in all engineering aspects.
- Conducts trainings for site technical staffs on various engineering topics like fire and safety, critical equipment operations, CEM, DG, Transformers etc.
- Overseeing R&M and CAPEX requirement and ensure timely forecasting of site engineering requirements.
- Reviewing AMC vendor performance and evaluation from time to time to improve the service deliverables.
- Effectively managed a team of 20+ members across region.
Facility Executive- Technical
Randstad- Team HR Services
Pune, India
07.2017 - 01.2019
- Manage engineering Operation and Maintenance of E&M equipment like HVAC system, PAC, UPS, Elevators, Transformer, LT Panel and Rising Mains as per defined SOWs to ensure 100% uptime of all equipment present in the facility.
- Formulating and assisting in timely execution of 52-Week PPM planner for equipment installed within the facility as per DLP process.
- Responsible for resolution of breakdown and service calls through Helpdesk Portal, Mail and Telephone as per priority and SLA.
- Responsibilities include supervising maintenance team, determining workload, delegating assignments, training, monitoring and reviewing work performance for quality, accuracy and completeness.
- Generation and preparation of Weekly & Monthly reports, MMR, incident report on various issues & activities.
- Responsible for all documentation work and to provide trainings on safety management and site fitted manual to subordinates.
- Identifying energy conservation measures & interpret areas where the energy efficiency can be improved.
- Ensure that the work is carried out in accordance with the Health safety and Environmental Management regulations.
- Ensure admin operation and upkeep on an ongoing activity in the areas of M&E, HK, Pest control etc. services.
- Handled so many audits like, Internal Audits with BUs, Corporate Audit etc.
- Maintaining and updating stock inventory and assets management available inside the facility.
- Maintaining of building compliance documents in site.
- Budget forecasting, monitoring, Preparing of BOQ / SOW and execution of R&M as per the timeline.
- Independently and effectively managing site operation with team of size 12 members.
MEP Engineer
Prism Services and Property Solutions Pvt Ltd
Pune, India
07.2015 - 01.2017
- Operation and Maintenance of E&M equipment like HVAC, Chiller, UPS, Elevators, Transformers and Hydro Pneumatic Systems, Bio reactor STP, WTP etc.
- Planning and Execution 52-week planner PPM schedule of all equipments and machinery to increase up time and reliability.
- Govern daily walkthrough round and rectification of snags on priority.
- Managing vendors and AMC service providers for routine/periodic service and breakdown of equipment.
- Preparing daily and monthly MMR & MIS report of entire utility system.
- Effectively managing a team of 10 shift technicians.
Management Trainee
Paradeep Oxygen Pvt Ltd
Cuttack, India
04.2012 - 03.2015
- Evaluating work output.
- Attending periodic evaluation.
- Independently handling 7 Nos technicians for the manufacturing process of oxygen.
- Reporting the activity to the management by monitoring and analyzing the entire process.
- Working with and through management to develop and implement actions that protect company assets and profitability.
Education
B.Tech - Electrical Engineering
B.P University of Technology
Bhubaneswar 04.2008 - 04.2012
10th - Science
Board Of Secondary Education
Cuttack, India 03.2005 - 03.2005
Intermediate - Science
N.S.M City College
Cuttack, India 03.2005 - 03.2007
Skills
Team Building
Problem Solving
Decision Making ability
Site Engineering Operation and management
Integrated Facility Management
Property Management
DC Operation
Project Management
Timeline
Property Manager
JLL, Jones Lang LaSalle
05.2024 - Current
Technical Service Manager
Jones Llang Lasalle
01.2023 - 04.2024
Assistant Engineering Manager
Jones Lang Lasalle
03.2021 - 12.2022
Assistant Engineering Manager
Jones Lang LaSalle
01.2019 - 01.2021
Facility Executive- Technical
Randstad- Team HR Services
07.2017 - 01.2019
MEP Engineer
Prism Services and Property Solutions Pvt Ltd
07.2015 - 01.2017
Management Trainee
Paradeep Oxygen Pvt Ltd
04.2012 - 03.2015
B.Tech - Electrical Engineering
B.P University of Technology
04.2008 - 04.2012
10th - Science
Board Of Secondary Education
03.2005 - 03.2005
Intermediate - Science
N.S.M City College
03.2005 - 03.2007
Familiar With
- MS Office
- Lotus Notes mail management
- Microsoft Outlook
- Trello tool and usage
Achievements And Awards
- Pursuing PMP through PMI.
- Declared as Employee of the month in DEC-2017 and July-2018 and appreciated by Client for achieving and maintaining good Energy Conservation Rate.
- Became an active participant/member of CIWG (Continuously Improvement Working Group).
- Certified in Critical Environment Management.
- Got ovation & recognized as Technical Gem at Asia Pacific level in Q3-2020.
- Lean Six Sigma fundamentals certified through JLL.
Disclaimer
I hereby declare that the above statements furnished are true to the best of my knowledge.
Personal Information
- Father's Name: Pandab Behera
- Mother's Name: Lili Behera
- Date of Birth: 26-May-1990
- Nationality: Indian
- Marital Status: Married
Familiar With
- MS Office
- Lotus Notes mail management
- Microsoft Outlook
- Trello tool and usage
Achievements And Awards
- Declared as Employee of the month in DEC-2017 and July-2018 and appreciated by Client for achieving and maintaining good Energy Conservation Rate.
- Became an active participant/member of CIWG (Continuously Improvement Working Group).
- Certified in Critical Environment Management.
- Got ovation & recognized as Technical Gem at Asia Pacific level in Q3-2020.
- Lean Six Sigma fundamentals certified through JLL.
Disclaimer
I hereby declare that the above statements furnished are true to the best of my knowledge.