Dipak Bendale

Work History

Johnson Controls India Engineering

Pune

05.2022 - Current

Contributed to the successful launch of a new version of the Fan Coil Unit in the European market through comprehensive end-to-end analysis.
Conducted competitor analysis on foot printing solutions in the sustainability market.
Driving an international experiment based term to research, test and innovate 10+ ideas to improve business.
Collaborate with cross-functional teams to define and prioritize product requirements.
Support the creation and maintenance of product roadmaps, ensuring timely delivery of new fan coil unit introduce in market.
Assist in analyzing client feedback and market trends to inform product decisions.
Engage with customers to gather feedback and provide exceptional customer support.
Responsible for selecting software accessibility, providing sales support, and serving as a factory beta tester for software development for Fan coil units.
Streamlined document management by migrating technical files to JCI's proprietary tool, resulting in a 98% reduction in stakeholders' effort.
Recognized on Employee Appreciation Day with the Improve Productivity Award for Q1 and Q2 of FY23.

Tata Communications Limited

Pune

09.2021 - 05.2022

Serve as the primary point of contact for handling and resolving escalated network-related issues.
Coordinate with cross-functional teams to ensure timely resolution and minimal impact on network operations.
Achieved a significant reduction in resolution time for critical network escalations.
Implemented measures to prevent future escalations, resulting in a reduction of escalated cases by 20%.
Received recognition for effectively managing and diffusing high-pressure customer escalations, maintaining customer relationships and loyalty.

Tata Communications Limited

Pune

07.2019 - 08.2021

Identify and resolve complex network-related problems, ensuring optimal network performance.
Conduct in-depth analysis to diagnose issues, identify root causes, and develop effective solutions.
Achieved 25% reduction in recurring network problems by implementing proactive monitoring and preventive maintenance strategies.
Developed and implemented standardized troubleshooting procedures, resulting in faster problem resolution and improved efficiency.
Received commendations for successfully managing and resolving critical network problems, minimizing impact on operations.

Tata Communications Limited

Pune

12.2017 - 06.2019

Lead and coordinate the response to network-related incidents, ensuring swift resolution and minimal disruption.
Serve as the primary point of contact for incident reporting, escalation, and communication.
Managed high-priority incidents, resulting in reduced resolution time by 30% and minimized impact on business operations.
Implemented incident response improvements, including streamlined communication channels and enhanced incident documentation.
Developed and conducted incident management training programs, improving team response capabilities and customer satisfaction.
Received commendations for effective incident management during critical network outages, minimizing customer impact and ensuring service restoration within SLA.

Tata Communications Limited (Prompt Personnel)

Pune

07.2016 - 12.2017

First point of contact to all the Enterprise customer to provide technical support to customers, resolving networking issues and inquiries.
Troubleshoot and diagnose network-related problems, ensuring timely resolution.
Achieved high customer satisfaction ratings through effective problem-solving and clear communication.
Recognized for exceptional customer service, going above and beyond to meet customer needs.