DIPAK BENDALE
Associate Product Manager
Pune,MH
Summary
Driven and results-oriented professional with over 9 years of experience in product lifecycle management, product ownership, and product strategy. Proven track record of improving product satisfaction by 75%, enhancing operational efficiency by 30%, and driving sales growth by 18%. Skilled in product roadmap development, stakeholders collaboration, and leveraging customer insights for impactful solutions. Proficient in tools like JIRA, ServiceNow, and AWS. Eager to leverage skills, qualifications, and experience to excel in product management roles and drive business success.
Overview
3
3
Languages
3
3
Certifications
10
10
years of professional experience
Work History
Associate Product Manager
Johnson Controls India Engineering
02.2026 - Current
- Lead Product Launches in the European Market, ensuring market readiness and successful execution.
- Conduct Market Research and collaborate with Cross-Functional Teams to analyze Market Trends and Customer Requirements.
- Maintain and update Technical Documentation to ensure accurate information sharing across Cross-Functional Teams.
Technical Support Specialist
Johnson Controls India Engineering
05.2022 - 01.2026
- Executed the launch of a new product roadmap, enabling alignment with market trends, and boosting efficiency by 20%.
- Collaborated with cross-functional teams to prioritize and deliver technical solutions, enhancing product development speed by 15%.
- Refined technical documents and migrated them to digital tool, reducing manual effort by 98% and ensuring accuracy.
- Orchestrated international business improvement initiatives, streamlined operations, and improving customer feedback metrics by 25%.
- Optimized product lifecycle processes, leveraging customer insights to align features with market demands, driving satisfaction by 75%.
- Resolved client escalations on technical issues, ensuring timely action, and maintaining operational uptime at 99.9% efficiency.
- Enhanced sales strategies by integrating customer feedback into product plans, driving regional sales growth by 18% in FY24.
Senior Customer Service Executive – Escalation Manager
Tata Communications Limited
09.2021 - 04.2022
- Managed escalated network challenges, reducing recurring issues by 25%, boosting operational reliability for enterprise clients.
- Innovated escalation workflows, ensuring seamless collaboration across departments and improving resolution time by 30%.
- Directed training programs for escalation management teams, increasing process adherence, and issue resolution efficiency by 20%.
- Enhanced client retention through precise technical problem-solving, increasing satisfaction metrics by 15% across accounts.
- Integrated preventive strategies within operations, reducing incident recurrences by 10% for key accounts.
- Streamlined high-impact communication during critical escalations, fostering trust, and minimizing downtime by 12%.
- Implemented performance metrics to evaluate escalation trends, enabling data-driven decisions to improve service reliability.
Customer Service Executive – Problem Management
Tata Communications Limited
07.2019 - 08.2021
- Redefined troubleshooting protocols, ensuring quick root cause analysis, decreasing downtime, and response times by 30%.
- Facilitated seamless migration from BMC Remedy to ServiceNow, delivering optimized workflows, and enhanced usability for the team.
- Designed comprehensive reporting frameworks for recurring issues, reducing manual oversight and ensuring data accuracy by 90%.
Junior Customer Service Executive – Incident Management
Tata Communications Limited
12.2017 - 06.2019
- Resolved high-priority network disruptions, achieved 30% faster response times, and improved customer satisfaction significantly.
- Developed detailed documentation for recurring problems, standardizing responses, and ensuring consistency in incident resolution.
Network Associate Engineer – FLT Engineer
Tata Communications Limited
07.2016 - 11.2017
- Delivered timely technical support for enterprise customers, achieving 95% positive feedback ratings, and ensuring SLA compliance.
Education
Bachelor of Engineering - Electronics and Telecommunications
Amrutvahini College of Engineering
Pune07-2015
Skills
Technical: Product Roadmap Development, UX Design, Wireframing, Product Metrics Tracking, Agile Methodologies, JIRA, ServiceNow, AWS Cloud, Market Research Tools, Software Testing, Process Optimization
Business & Strategic: Product Lifecycle Management, Strategic Thinking, Competitor Analysis, Stakeholder Management, Product Branding
Communication & Leadership: Team Collaboration, Cross-Functional Alignment, Presentation Skills, Stakeholder Communication, Training & Mentoring, Customer Engagement, Negotiation Skills, Process Documentation
Accomplishments
- Sales Growth Achievement: Increased regional sales growth by 18% in FY24 by enhancing sales strategies.
- Product Satisfaction Boost: Improved product satisfaction by 75% through customer insights integration.
- Documentation Efficiency: Reduced manual documentation efforts by 98% through digital tool migration.
- Escalation Workflow Optimization: Enhanced resolution time by 30% with innovative escalation workflows.
- Commendations for Incident Management: Received commendations for effective incident management during critical network outages.
Certification
AWS Certified Solution Architect
Interests
Product Innovation, Passionate about building innovative products and technology solutions
Timeline
Associate Product Manager
Johnson Controls India Engineering
02.2026 - Current
Technical Support Specialist
Johnson Controls India Engineering
05.2022 - 01.2026
Senior Customer Service Executive – Escalation Manager
Tata Communications Limited
09.2021 - 04.2022
Customer Service Executive – Problem Management
Tata Communications Limited
07.2019 - 08.2021
Junior Customer Service Executive – Incident Management
Tata Communications Limited
12.2017 - 06.2019
Network Associate Engineer – FLT Engineer
Tata Communications Limited
07.2016 - 11.2017
Bachelor of Engineering - Electronics and Telecommunications
Amrutvahini College of Engineering
AWARDS
Improve Productivity Award: Awarded for exceptional contributions to efficiency and innovation in FY23.
Bravo Certificate: Recognized for outstanding customer service and technical support.